TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is great, still waiting for correct paint to arrive, they were in contact with me to be sure I got the correct color for my vehicle”

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Posted 3 years ago

“Easy to use website, finding the right color for my car was simple and the website showed where to look on my car to find the color code. ⭐️⭐️”

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Posted 3 years ago

“Very good site and easy to find colors.”

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Posted 3 years ago

“Customer service very good reply within 2 days of email.”

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Posted 3 years ago

“The price is excellent I emailed to find out when the product was going to arrive and I received a quick response.”

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Posted 3 years ago

“I got my kit and everything works fine. I have a delay on my delivery but still works.”

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Posted 3 years ago

“Have not received my order yet, but the purchase process was fast and easy. Was able to find my paint code very easily with your info.”

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Posted 3 years ago

“Excellent customer service. Unfortunately, the color is slightly off. I don't know if it is really a problem with TouchUpDirect. This is a Lexus (Atomic Silver) color that must be very difficult to match. But, the color was close enough, but not exact and you can see the difference at certain angles.”

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Posted 3 years ago

“The primer stick was dried out but the paint stick worked and matched the paint color perfectly.”

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Posted 3 years ago

“Finding color match was easy. Good choice of applicators. Order form would not accept the discount code copy/pasted from your site. Bummer”

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Posted 3 years ago

“Mary was great for returning my inquiry of my purchased item(s). Customer support was very attentive and was very clear to address any issues I had.”

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Posted 3 years ago

“Site a bit tricky to navigate for checkout. But overall a good exoerience.”

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Posted 3 years ago

“Amazing and responsive customer service - giving 4 instead of 5 stars due to paint layering on with tiny spots when sprayed. The vendor did offer to send a new can of paint which was really nice of them.”