3.00 Rating 4 Reviews
50% of reviewers recommend
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"I had an awful experience with this company. My advice would be to read and consider the T&Cs carefully before even contemplating sending a card with them. You cannot just send a single card for £2.99 without being charged for a whole year's membership (the benefits of which are unclear!) and this is automatically renewed annually. Customer service is appalling. They just want your money, and are not interested in their reputation or satisfied customers. There are better companies out there - Moonpig etc who I would trust more than this company. My advice - AVOID or beware their misusing your data and RIPPING you OFF."
Posted 3 weeks ago
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"​Touchnote deceptively advertises their premium service and the refuses prorated refunds when they deliver something different. All their photos and the card on the app looks one way, and then the card they send out has their logo re-inserted and the rest of the format jumbled. When the I objected they used the excuse of American postal regulations and they have the right to send a different looking card. Do you really want to have a company sending things to your family and friends when they believe they have the right to change it first? It would be very easy to show what their premium service postcards would actually look like BEFORE one places an order. Since they don't, they should be willing to give a prorated refund. Instead they trap you into paying for a year with their fine print contracts. Their "customer care" person is currently abusing the Trustpilot site by flagging all bad (yet honest) reviews so they will be buried by the time Trustpilot gets around to reinstating them. A company that spends more time hiding their poor practices instead of fixing them will likely go out of business soon. Be careful in sending your money to Touchnote."
Posted 2 months ago
"Amazing app, brilliant postcodes. I would 100% recommend. This is like texting your Grandma even though she has no phone."
Posted 9 months ago
"Lovely postcards, easy to do and prompt delivery."
Posted 1 year ago is rated 3.00 based on 4 reviews

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Alice, Customer Support