TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
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Everything is going smoothly. All questions have been answered.
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Posted 4 months ago
Hi Gregory, Thank you for your kind review! We are delighted to learn that your experience went seamlessly, and all your inquiries have been addressed. At TourRadar, we are committed to ensuring a hassle-free booking process and providing prompt responses. Our team of Travel Experts is available 24/7 via live chat and phone if you ever need assistance! Best Regards, The TourRadar Team
Posted 4 months ago
professional service
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Posted 4 months ago
Booking online is so simple. They respond to any questions quickly.
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Posted 4 months ago
It was good, my tour operator did not set up a ride for me to be dropped off at the airport to go back home. He basically said that I was on my own and that I had to figure out a way to get to the airport myself. I was very disappointed.
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Posted 4 months ago
Simple and easy to booked!
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Posted 4 months ago
I had a seamless experience. The platform is easy to browse and use. No surprises from booking to payment. My only complaint is that prices displayed during the initial search are only for multiple travelers. It would be nice to have a filter/option displaying the prices for solo travelers from the get-go instead of having to complete a few booking steps before finding the single supplement
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Posted 4 months ago
The website is very easy and people are very friendly and helpful.
TourRadar 5 star review on 14th November 2023 TourRadar 5 star review on 14th November 2023 TourRadar 5 star review on 14th November 2023 TourRadar 5 star review on 14th November 2023 TourRadar 5 star review on 14th November 2023 TourRadar 5 star review on 14th November 2023
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Posted 4 months ago
Good communication. Quick response to all inquiries
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Posted 4 months ago
In general, the tour permitted us to view the 3 main cities , but due to health issues, we had to pass on the walking tours of Florence and Venice. We did those on our own. Two of the 3 Hotels were great (Rome and Venice), but the Executive Hotel in Florence, we were not impressed with the room, or the front desk service, who seemed to be indifferent to us, even when asking for info. The fast train service was great, but it would have been nice to have Hotel transfer from Florence and Venice to the train station.
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Posted 4 months ago
Loads of tours to choose from, easy to book, quick responses to my questions, travel credits. I have done 3 tours through Tourradar already and happy to do more.
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Posted 4 months ago
Hi Alice, Thank you for your kind feedback! We are delighted to learn that you've booked three adventures with us and are eager to book more. Our team is pleased to hear that your booking experience has been seamless, with quick responses. Ensuring excellent response times and a smooth booking process is a priority for us here at TourRadar. We wish you all the best on your upcoming travels, and upon your return, you will receive more travel credits to use toward your next adventure. Best Regards, The TourRadar Team
Posted 4 months ago
Very good and easy. I wish itinerary was more informative and optional tours and priced included.
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Posted 4 months ago
By using the TourRadar platform, I was able to specifically search through the many tours, and choose one that best met my needs. Booking and paying for the tour was easy. It was also very easy to contact the tour operator with my questions and updates. TourRadar was very proactive in providing me all the info I needed to know for the tour.
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Posted 4 months ago
Good services.
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Posted 4 months ago
I always have an easy time booking and making a reservation.
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Posted 4 months ago
Second time we have used your radar and they have been proven to be consistently reliable, offer great tours and the big bonus is allowing to pay you holiday off. During covid we had no problem getting a refund. Good job all concerned, you will keep us as customers while your providing great service
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Posted 4 months ago
Smooth; quick response.
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Posted 4 months ago
I wish we had realised this company is a third party seller. There was an almost complete lack of information about the logistics of the main tour they were onselling and the short unrelated trip offered by yet another company that had been added onto the main tour. It was a disappointing and confusing experience.
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Posted 4 months ago
Dear Heather, Thank you for sharing your feedback, and we sincerely regret any confusion or disappointment you experienced during your travels. TourRadar serves as an organized adventure platform, connecting travellers globally with a diverse range of operators. Our goal is to offer a comprehensive site where operators can upload detailed itineraries, tour information, pricing, and more. This empowers travellers to make informed decisions by comparing, reviewing options, and engaging directly with operators before booking. We value your input, and it's disheartening to learn that you found the logistics of the adventure lacking in communication, resulting in a less-than-optimal experience as we understand the importance of clear and transparent information while abroad. Your feedback will be forwarded to the operator you selected, ensuring they are aware of your experience. Moreover, we will continue to review our platform to enhance areas that can provide better assistance and clarity for future travellers. Despite the challenges, we sincerely hope you found some enjoyment in your destination, and should you have any further questions our support team is available to you 24/7 via live chat and phone. Kind regards, The TourRadar Team
Posted 4 months ago
You guys suck!
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Posted 4 months ago
Hi Edward, We're truly sorry to hear that you had a less-than-satisfactory experience. Your feedback is valuable to us, and if there is anything we can do to assist we ask that you please reach out to us directly through your booking page as this will allow us to address your issues more effectively. Your satisfaction is important to us, and we appreciate the opportunity to be in touch. For anything else, our friendly support team are available 24/7 via live chat or phone. Kind regards, The TourRadar Team
Posted 4 months ago
TRAVELERS BEWARE. THIS COMPANY IS A FRAUD. THEY SELL YOU A DREAM VACATION AND THAT IS NOT WHAT YOU GET AND TO TOP IT OFF, WE DID NOT FEEL SAFE AND HAD NO COMMUNICATION OR RECOURSE WITH THIS FRAUDULENT COMPANY. I have been to over 60 countries and Tour Radar is absolutely the worst company I have ever traveled with. We hired Tour Radar, because as two women traveling in the Middle East, we were concerned about safety. And this company randomly dropped us off to two unidentified men in an unmarked minivan in the middle of the desert that was not on any itinerary other than “transfer”. The following day, we were left at the camp with no information and were expected to wait for a “transfer”. We inquired multiple times about who and when with no response. Again - no communication. Next, we purchased a flight upgrade to replace a 10 hr drive. The flight upgrade did not in fact, get us to our destination any earlier but in fact much later and was not an upgrade at all. We suspect it was a way to compensate again for poor planning and to take more of our money - again no communication. Next, they gave us the incorrect flight info on the itinerary and never corrected it or apologized, and in fact argued it was correct when it was not. Again- poor communication and failure to acknowledge fault Next, we arrived finally at a hotel hours later due to poor planning on the tour company’s part, to a hotel with no toilet paper, clean towels, or plugs/chargers for our phones- absolutely disgusting! How is this acceptable? Time after time, this company refused to acknowledge any problems with their reservations, itinerary, or inability to contact anyone for help. How can a company like this stay in business as it is so unreputable? Their response? We do not use What’s App. We do not monitor message board nights or weekends. After 5 weeks of attempting to find a resolution, there was none. All they said was “We gave you the services you purchased.” Their customer service is truly the worst I have ever experienced during and after the trip. PLEASE AVOID IS COMPANY AT ALL COSTS, THEY WILL RUIN YOUR VACATION AS THEY DID OURS.
Helpful Report
Posted 7 months ago
Hi Leonie, Thank you for taking the time to share your experience with us. We deeply value feedback from our travellers as it allows us to consistently improve our platform and ensure our operator's services meet the expectations of all our customers. We have heard your concerns and frustrations with the various aspects of your recent travel experience, and we are saddened to hear that your journey did not align with what you were hoping for. That said, we want to assure you that we take such analysis seriously, and we are committed to investigating the matter thoroughly. Currently, we can see a member of our support team is actively looking into the details you've raised and we appreciate your patience as we work to understand the situation fully and address your concerns. We appreciate your update, though can see your case is still open, and this is still an ongoing conversation within our teams who are working toward a fair outcome. As fellow travellers, we share your concern for safety as a number one priority, both for ourselves and our valued customers, and we understand the importance of feeling secure and well-supported throughout your journey. We hope you can find some ease in knowing we are consistently evaluating our operators, as well as reviewing their traveller's feedback and experiences every day, and we would not partner with an operator whose values did not also align with this. For now, your notes have been forwarded to our relevant teams who will carefully review your comments to see how we can better emphasize communication within our ongoing exchanges with your operator, and your insights play an essential role in our continuous efforts to provide transparent and reliable travel experiences. We thank you once again for sharing your perspective with us and we look forward to continuing to communicate with you on your dedicated booking conversation page. Kind regards, The TourRadar Team
Posted 7 months ago
Be advised don't book with this company. I booked a trip to Switzerland and it was cancelled by the company. It was less than a week after we booked the trip when they cancelled the trip. They would not refund the insurance we took out to protect the trip. I'm out of a trip and an extra $228 even though the trip isn't for 2 more months. It is difficult to get in touch with the company when you have a problem. They don't answer emails and reaching by phone is ridiculous.
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Posted 1 year ago
Hi there, We understand how disappointing it must be when you were looking forward to your adventure in Switzerland, then the operator canceled it going ahead. This can be due to different reasons, which they have communicated to you directly. One of our dedicated Customer Relations agents is already taking the opportunity to investigate your booking further and is in contact with you within your personal conversation page. Our Vienna, Toronto, and Brisbane - teams are organised in a way to cover support to customers 24/7 anywhere in the world. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can be assured, that your case is being worked on with utmost care. Thank you and kind regards, The TourRadar Team
Posted 1 year ago
TourRadar is rated 4.6 based on 6,665 reviews