TourRadar Reviews

4.6 Rating 6,665 Reviews
91 %
of reviewers recommend TourRadar
4.6
Based on 6,665 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 14th November 2023
JOSE
TourRadar 5 star review on 9th November 2022
Sally I
50
Anonymous
Anonymous  // 01/01/2019
I am submitting this review while still in the process of booking a tour. I had requested a tour from 29 Mar 2018 through 3 Apr 2018. Somehow, Tourradar submitted to Artic Adventures the dates of 1 Feb 2018 through 6 Feb 2018. I'm not sure how the dates got confused as I thought I was very careful to indicate the correct dates. I have contacted Artic Adventures. Hopefully, I can change the dates of the tour as the booking was made just 2 days ago.
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Posted 6 years ago
Hi Thomas, thank you for taking the time to provide us with your feedback. We are sorry to see that you encountered some booking issues when submitting your tour request through our site. I can see that our team has resolved this issue to you at no cost and the correct tour has been confirmed by the tour operator. Our customer support team is always available 24/7 by phone and live chat to assist our clients with any immediate issues should they arise. We are happy to see that this has resulted in a positive outcome for you and please contact us through your booking page should you have any further questions. Best Regards, Natasha
Posted 6 years ago
Poor email confirmations
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Posted 6 years ago
Hi John, thank you for providing us with your feedback. We are sorry to see that you have not been receiving our emails. I can see that our team has been in touch with you and have re-sent any emails that were not delivered to your email properly. Our customer support team is available 24/7 by phone and live chat should you still run into any complication with our correspondence. Cheers, Natasha
Posted 6 years ago
You guys didn't answer my e-mails. I had to ring after 3 days of waiting for a reply. Not that reassuring when you spending around $6500 with you.
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Posted 6 years ago
One month after booking, a major hurricane hit our area, with more than four feet of rain. We simply could not go ahead with plans for our cruise. Although we had private medical coverage, it did not occur to me that the deposit would be non refundable eight months before our departure date. This has never been our experience with previous cruises.
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Posted 6 years ago
Hi Elizabeth Thank you for providing this feedback, and we are sorry to hear that you were unhappy in your booking experience. We strive to make the booking terms and conditions as clear as possible at time of booking and regret that in this instance you were unaware of the non-refundable deposit. In this instance we can see that your cruise provider did offer to transfer your deposit to any alternative upcoming cruise, considering the exceptional circumstances. As this was not an option for you, we are bound to uphold the terms and conditions of the cruise provider I'm afraid. The good news is you do have TourRadar travel credits available in your profile so for your next travel adventure you will be able to apply these credits and reduce the tour price. We look forward to assisting in your next travel adventure. Kind Regards Carly
Posted 6 years ago
when I called you to confirm about domestic flight from Reykjavik, agent told me that it is only one airport, the same one. that I will get flying from Canada. Which is absolutely wrong. Domestic airport is different. 0.5h drive from international one. And I was lucky, that you can register in last moment, otherwise I would miss my flight. If your agent isnt sure, she should of check first.
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Posted 6 years ago
Hello Anonymous, Thank you for your feedback on your booking experience with TourRadar. We're pleased you were able to catch your domestic flight as per the flight ticket provided to you by the local tour operator and your tour was in the end, unaffected. We have also reviewed your file, including the call recordings with our agents and would like to highlight that all of the information you need to know about your flights are always your personal responsibility. It was not made clear to our agent, which airport you had booked your international flight into, leaving it quite impossible for us to inform you as to whether the domestic flight booked by the operator was from the same airport or not. All of this information was outlined in the documentation sent to you directly from the tour operator and we regret this was not clearer for you. Had we been provided with all of the information surrounding your flights, we might have been in a better position to assist, despite not being an authority on airports or flights. We hope you thoroughly enjoyed your tour in Iceland with our local partner and welcome you in the future to contact us with any questions you have about any of our tours, before booking your next trip. Kind Regards, Leona
Posted 6 years ago
Don't reply fast enough on emails Do not follow up with current bookings Have not received instructions on my pick up time Not happy with their service
Helpful Report
Posted 6 years ago
Hi Jovita Thank you for taking the time to provide your feedback on your experience in using the TourRadar booking platform. We always appreciate the opportunity to improve and take these comments seriously. We can see in your booking conversation that the tour provider you have been in conversation with has replied to your requests within 24 hours. As they currently only have an office in 1 timezone, it is not always possible to receive immediate responses, however the tour providers listed on TourRadar do aim to respond to your requests as soon as possible. We do apologise if this response time does not meet your expectations and will be raising this with the tour provider directly to remedy this. We have also checked your booking to ensure those details you requested have been sent, which we can now see you have received, however should anything else be required please do utilise your booking conversation to request these. We are very sorry to hear your tour provider has not provided the service you expect in your booking thus far and will be passing along your comments to them directly to turn this around. Thank you once again for bringing this to our attention and we will be in touch in your personal booking conversation to monitor the outcome. Kind Regards Carly
Posted 6 years ago
Hi Jovita Thank you for taking the time to provide your feedback on your experience in using the TourRadar booking platform. We always appreciate the opportunity to improve and take these comments seriously. We can see in your booking conversation that the tour provider you have been in conversation with has replied to your requests within 24 hours. As they currently only have an office in 1 timezone, it is not always possible to receive immediate responses, however the tour providers listed on TourRadar do aim to respond to your requests as soon as possible. We do apologise if this response time does not meet your expectations and will be raising this with the tour provider directly to remedy this. We have also checked your booking to ensure those details you requested have been sent, which we can now see you have received, however should anything else be required please do utilise your booking conversation to request these. We are very sorry to hear your tour provider has not provided the service you expect in your booking thus far and will be passing along your comments to them directly to turn this around. Thank you once again for bringing this to our attention and we will be in touch in your personal booking conversation to monitor the outcome. Kind Regards Carly
Posted 6 years ago
They took to long to answer. All the people on the tour already had the tickets bought and Tourradar didn't ask if we were interested, we ended buying most expensive tickets. Lack of communication.
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Posted 6 years ago
Hi Claudia We're very sorry to hear that our response time did not meet your expectations and appreciate you taking the time to provide feedback for us to improve. Checking your booking conversation I can see there were delays that were longer than our standard response time and for that we apologise. Regarding tickets, we will be happy to clarify directly in your booking conversation which tickets you are referring to, as I can see that you were provided with your tour vouchers and documentation prior to the tour departure. However if there were further elements that would have been of assistance to you please do contact us within your booking conversation so we may address this! We are grateful for your feedback and hope that your next booking will be a much smoother experience. Kind Regards Carly
Posted 6 years ago
Everyone seems lovely and are usually quite quick to respond - that's great. However, as a third party booking company, they could have better outcomes when dealing with the provider company. I requested to book a trip on A Sunday night, putting a hold on the money owed(which as a result froze my entire credit card access-leaving me stranded until confirmed) and their terms and conditions state that confirmation will be 48rs max, and if later, money is automatically returned. It's now Thursday evening and I am yet to have any outcome and the Tour leaves in under 32 hours, and I can't make alternative plans as they have frozen my card and money. They assure me they are in contact with provider, however, I would think as a company who's job is to do this, it would be handled better.
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Posted 6 years ago
Hi there Thank you for the honest feedback regarding your booking experience. We here at TourRadar do endeavour to expedite last minute bookings as quickly as possible, however particularly during peak travel season, awaiting confirmation from all hotel suppliers, ground handlers, activity providers and local companies that make up the entirety of a multi day tour can take longer than expected. Unfortunately the nature of the touring business means that when bookings are 'On Request' as yours was, confirmations can take a little longer than normal while these local contacts reconfirm the place on the tour is still available. We are very sorry to hear that in this instance the confirmation process took longer than expected, and hope that when booking your next trip this can be avoided. We reccommend if you prefer faster confirmations to select an Instantly Bookable tour for immediate confirmation! We appreciate you taking the time to provide this useful feedback and will be passing it along to our teams and suppliers to improve upon the process as much as possible. Thanks again Carly
Posted 6 years ago
We did not like the cancellation policy. Additionally, a couple of my pre-travel questions that I posted were ignored.
Helpful Report
Posted 6 years ago
Hi Amy We appreciate you taking the time to provide your feedback and will be sure to investigate the lag time on your responses. As we can see from your booking conversation, all questions were answered within 24 hours and our team is always available via phone 24/7 to assist you too. We regret that this did not meet your expectations. Regarding cancellation policy, we at TourRadar as the booking agent are bound to uphold the terms and conditions of your tour provider that are agreed to at time of booking. We will always do everything we can to negotiate with the tour provider on your behalf if the circumstances of cancellation are exceptional, however the terms and conditions are normally binding. Our apologies if this was not explained clearly enough at the time that you requested to cancel - we will be speaking to our team regarding this. Thank you once again for giving us the opportunity to improve Amy, it is very much appreciated and we look forward to assisting you better in your future tour bookings. Kind Regards Carly
Posted 6 years ago
I have had to send SECOND REQUESTS on two questions. Answer on one is "still pending" for a response from expat. I need a response before paying for the tour. I would hope Expat would be able to respond quickly since my tour shows it is booked out. So I am not very satisfied with the timeliness of responses. I am looking at over $3,000 for this tour and my airfare. Need to make decisions or changes before paying the balance of the tour.
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Posted 6 years ago
Hi September We regret that our response time did not meet your expectations and apologise for that. I can see in your booking conversation that you are awaiting the tour operator to confirm if your friend can join the sold out tour and that we have responded to you directly there - we trust this is a satisfactory outcome. As soon as the information becomes available we will be in touch so you may continue assisting your friend in planning their travels, and hope you are looking forward to your upcoming tour! Kind Regards Carly
Posted 6 years ago
Very poor at replies for general questions but too quick for responses relating to money. Unimpressed !
Helpful Report
Posted 6 years ago
Hi Risego We're very sorry to hear you feel that way about our service. Our support team here replies to all enquiries based on recency, so depending on the volume of enquiries on any given day the response times may vary. We apologise if this has not met your expectations and can assure you our team is working hard to improve this daily! We appreciate your feedback and will be passing it along to our team - and will do all we can to ensure your future responses are given in a timely manner. We hope you are looking forward to your trip and are available 24/7 via our phonelines to answer any questions you may have about your upcoming trip. Kind Regards Carly
Posted 6 years ago
Slow in answering
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Posted 6 years ago
Hi there We apologise for the slow response times related to your booking and can assure you our team is working hard to improve this! Thank you for providing your honest feedback and we will be sure to pass it along to our team members so we may continue to improve and deliver you the high standard of service we are known for. Kind Regards Carly
Posted 6 years ago
Unhappy: I sent two questions by email in response to your email, in the designated space, and received no response. Happy: you called twice to see if I had any questions BEFORE I paid. Unhappy: you have not called to see if I had any questions AFTER I paid. Conclusion: Once I've paid, you have no interest in helping me.
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Posted 6 years ago
Got no response a few times. Would prefer a payment option that allows me to make smaller frequent payments over one large one.
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Posted 6 years ago
The responses were not immediate. Also yesterday after booking, nobody was answering for almost 5 minutes. I disconnected the call.
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Posted 6 years ago
Hi Ashok, Thank you for informing us of the delays you have experienced recently while trying to contact our customer support team. While our team is always available 24/7 via phone or instant chat, we do, on rare occasions, experience delays during periods of high volume. When would be the best time to call you? We regret that we kept you waiting on this occasion Ashok and assure you we are constantly working to reduce our response time. However during periods of delay, we thank our valued customers for their patience and understanding. Regards, Leona
Posted 6 years ago
Up until I booked my tour, everything was fine. Once I started asking for help booking pre-tour stuff, then you became unresponsive. You shouldn't say that you help book other tour things if you don't actually do that.
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Posted 6 years ago
Don't know if I had a worse experience with a tour company even before it started :( . The Support Mail ID never bothered to reply when it came to cancellation request before tour was confirmed. Once the tour got confirmed, the amount has been deducted and are not willing to return it to me inspite of repeated attempts. They don't seem to understand their own cancellation policy. Would never recommend to anyone!!
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Posted 6 years ago
Hi Arpita We're very sorry to hear that you were disappointed in your booking experience. We do check our inboxes regularly, however the direct booking conversation you have with your tour operator is where activity related to your booking occurs and as such, your operator will not have had access to your messages prior to confirming your booking. As a booking platform, we here at TourRadar do all that we can to assist our travellers, however as we can see from your booking conversation your tour was confirmed by the tour operator and as such the terms and conditions of cancellation do apply. We have requested the tour operator to waive this for you however unfortunately in this instance they advised it was not possible. We're very sorry if this experience did not meet your expectations and regret that the cancellation terms were not clear to you at time of booking. If there is more we may do to assist you please contact us directly in your booking conversation page. Kind Regards Carly
Posted 6 years ago
I find it frustrating and unhelpful that I can't pay off the tour balance before the due date. For a tour company that prides itself on "booking made easy" I don't think it makes booking easy at all - it's so inconvenient.
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Posted 6 years ago
The tour I booked was to Cuba and was called the next day saying it wasn't appropriate for Americans and my reservations were cancelled. Nowhere in the brochure I downloaded did it say that that tour wasn't appropriate for Americans. I STILL HAVEN'T gotten my refund!
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Posted 7 years ago
Hi Mari We're very sorry that you were not able to join the tour you wished to book - as I'm sure you're aware, the current political situation between the USA and Cuba means that only a select number of tours are able to be booked by American travellers. Our tour suppliers do work to make this clear on all tour detail listings, and the details of visa requirements to enter certain countries is always the responsibility of the traveller to investigate. We do regret that this was not clear enough for you at time of booking - however I can see that your refund was immediately processed from our side, so if you still haven't received your refund we reccommend you contact your bank regarding this. If there is anything further we can do to remedy the situation for you please do reach out in your booking conversation and we will gladly assist. Kind Regards Carly
Posted 7 years ago
I placed a deposit on the tour and once I had made that committed, I received an email to say the tour was going to cost and extra $98. That's almost false as that is not the price I accepted when placing the deposit.. so very disappointing.
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Posted 7 years ago
Hi Vernon Thank you for your honest feedback - we always love to hear how we can improve your experience in booking with TourRadar. I can see in your booking that the initial pricing was adjusted on your booking request, however we did add additional savings to your booking to offset this, taking $192.50 in total off the price of the booking, due to the unexpected pricing adjustment after you placed your deposit. I hope this was sufficient compensation for the price change for you but if there is anything further we can do please do let me know. We are always looking to improve your experience with us so thank you kindly for taking your time to do so. Kind Regards Carly
Posted 7 years ago
TourRadar is rated 4.6 based on 6,665 reviews