“If the customer hasn't received their order yet, and already wants to leave a 5 star review JUST BECAUSE of their customer service, you gotta know you're doing something right. Keep up the great customer service!!!!!! A freaking plus!”
“I have ordered many items from Townsend Music and they have always arrived on time (Release date).
The order process is very quick and easy. The items always arrive well packaged and never damaged.
I would recommend their service to anyone who is considering buying from them.
Keep up the good work.”
“Received a damaged item, wrote an e-mail a week ago. Still haven't heard from them.
Now I am trying to report the problem from their site, through their form, but it doesn't allow me to send it.”
“We ordered 4 records and a set including a signed flexi disk. After months we got the info that 2 records can not be delivered and the set was shipped without the signed 7 inch. There was not even a refund or any kind of apology. Invoice just says "flexi disk 0 €" so they took full price although part of the order was missing. Pretty disappointing! So if you wanna make sure you get what you ordered this is not the right shop! 👎👿”
