toxicfox.co.uk Reviews

3.7 Rating 1,188 Reviews
68 %
of reviewers recommend toxicfox.co.uk
3.7
Based on 1,188 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read toxicfox.co.uk Reviews
Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th July 2022
Anonymous
toxicfox.co.uk 5 star review on 27th March 2020
Caroline Holmes
toxicfox.co.uk 5 star review on 25th October 2017
Hayley
toxicfox.co.uk 5 star review on 6th October 2017
Ms. Justine Poland-Angunoby
toxicfox.co.uk 4 star review on 7th August 2017
C
2
Anonymous
Anonymous  // 01/01/2019
I don't know where all these negative reviews are coming from. Of course orders will be delayed, everything is custom made to the character and name you decide on. I have bought two jute bags from them in the past, and found the customer service second-to-none! Even before they added the baby option, I emailed back in 2014/2015 for this as an option and they did it for me. Fast forward to my daughter who's now 7 and loves all things personalised, we have had a power bank, jute bag and a beach towel from them. The beach towel has been dispatched today so I can't speak for that but the bag she loves and the power bank has held up extremely well. I've also ordered one of their platinum jute bags, and they've been so good at keeping in contact - again that's yet to be dispatched but I do think patience is a key factor when ordering something so bespoke to you. Also, I talk about patience but it's never been more than a few weeks for me and it's never overrun it's estimated delivery date. Thanks Claireabella, I've been a customer since around 2012 and I will continue to be one, now with an obsessed daughter in tow!
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Posted 2 years ago
Love them ❤️ I have ordered several items recently being a beach towel, a phone case and a jute bag. The towel and phone case arrived so quickly and I absolutely love them The bag goes way beyond your expectations and is so beautiful. The attention to detail is incredible. The bags take longer to come but it’s understandable as they’re hand painted. Clarebella has to be my all time go to for personalised items and I would recommend to anyone. So many people compliment my phone case and bag. I always order when they have promotions and saving money is always a bonus but when you get your item you can’t help but do a jiggle dance. Order from here and you will NOT be disappointed
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Posted 2 years ago
Customer service excellent, replied to email within minutes, extremely helpful and polite and resolved my problem immediately. Product price really good.
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Posted 2 years ago
Thank you for your amazing review I am glad to hear our care team was able to reach out and resolve this for you and I hope to hear from you again in the future! x
Posted 2 years ago
I have bought 2 chopping boards now and am thrilled with them both. They are very well packaged. Delivery was slower at Christmas but not too bad. Thank you.
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Posted 3 years ago
Hey there, thank you for your amazing review! I am glad you enjoy your new chopping boards and I hope you will choose to order from us again in the future Take care and stay safe! 💖
Posted 3 years ago
My husband loves it!!!😁❤ Thank you!
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Posted 3 years ago
Hello Simona, I am glad your husband loves your new order and thank you for your great review! x
Posted 3 years ago
Excellent customer service. With regards to my order of two hoodies for my nieces Christmas presents one of them had a little fault. The service from Konstantinos was fantastic. Emailed back within 10 minutes and a replacement was ordered with no hassle. Keep up the good work guys
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Posted 3 years ago
Hey Vicky! Thank you for your great review! I am glad to hear Konstantinos was able to resolve this for you this quickly and I will make sure to mention this to him, I am sure this will be appreciated! :) x
Posted 3 years ago
Excellent customer service! I had made a mistake on my order and they couldn’t have been more helpful. Everything was put right with no fuss it was an absolute pleasure to deal with toxicfox.co.uk. I would highly recommend them, the customer service is second to none and I will definitely be buying from them again!
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Posted 3 years ago
Hey Rosina! Thank you for your amazing review! I am glad we were able to assist right away and I hope you will order with us again in the future :)
Posted 3 years ago
I've ordered quite a few towels, one of them had a small fault on it. I emailed and sent a photo to them and within approximately. 30 mins I had a reply and the problem was solved. Amazing service and customer care . HIGHLY recommend .
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Posted 3 years ago
Hi Linda! I am glad to hear our customer care team was able to assist right away and I hope you will enjoy your replacement towel! x
Posted 3 years ago
I have ordered many of the amazing bath towels. One of them was faulty one email to them and it was dealt with so quickly. Amazing customer services, amazing products and great fun building the character. Highly recommended
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Posted 3 years ago
Good Afternoon Linda, Thanks so much for your lovely feedback, our care team will be happy to hear this and I'm so glad to hear your experience with ourselves was a great one! x
Posted 3 years ago
Easy and quick service. Great product.well made and great value for money.
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Posted 3 years ago
Hello Lisa! Thank you for the great feedback, I am glad you enjoy your Toxicfox products! xx
Posted 3 years ago
I have ordered several items which due to the personal perfection of each product the max couple of weeks waiting time is well worth the wait ❤ me & my 9 year old daughter absolutely love everything we have ever received 🥰 it is our favourite website ever 😍 5 stars from me ⭐⭐⭐⭐⭐
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Posted 3 years ago
Good evening Jo-anne and thank you for your amazing feedback! I am glad you rate our products so highly and I hope you will order from us again in the future! Stay safe x
Posted 3 years ago
I am really happy with all my items I got. Never had a issue with anything. Good communication through e mail.Love all my items + great quality.
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Posted 3 years ago
Hello Lorraine, I am glad you love all your toxicfox purchases, we truly appreciate your custom! x
Posted 3 years ago
I have always had the best service from the customer service team. I have purchased chopping boards, towels, hoodies and a lunch box for a child. 1 chopping board arrived smashed but it was replaced in mere days with no argument. I have dealt with different customers service staff there and they have all worked to the same high standards. Tracey
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Posted 3 years ago
Hello Tracy! Thank you for taking the time to share this and I am glad that you are pleased with our products and level of customer service, this is what we aim for! x
Posted 3 years ago
I have had very positive experiences with this company. I have ordered a lot of different items over the past couple of months and they have all arrived in good time - online ordering anywhere needs time so I allow plenty any way - One chopping board arrived smashed to bits, but as soon as I sent an email it was responded to the same day and a replacement was received the following week. I have ordered hoodies, towels, a child's lunch box and chopping boards and have pretty much done my Christmas shopping with them, so far without fault and am very happy with the quality of the goods and the service. I have read the other reviews and it feels like a totally different company to the one I am using... I speak as I find and I give top marks T. G
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Posted 3 years ago
Hi Tracey, thanks for the great feedback! I am sorry for the issue experienced with the chopping board but I am glad our customer care team was able to resolve this for you right away!x
Posted 3 years ago
I’ve order a few towels off them now and they have always been of good quality. However the last 2 I ordered together came and were not to their usual quality. I emailed them, they responded quick and were very helpful and sent me a replacement of my order straight away.
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Posted 3 years ago
Hey there! Thank you for this amazing review, I am glad our customer care team was able to resolve this for you right away!
Posted 3 years ago
Brilliant customer service, great quality items.. 🥰
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Posted 3 years ago
Hey Tracy, thank you for your great review, I am glad you rate our customer care level and products so highly!
Posted 3 years ago
Fabulous product.... Really fun and different... Very good customer service and delivery Very happy bunny 😊
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Posted 3 years ago
Hi Cazza, thank you for your amazing review, I am glad you have had a good experience with our products and customer service!
Posted 3 years ago
I recently ordered an apron but made a typing error on the personalised text. I contacted customer services who responded to my email with half an hour. My order was cancelled and a code issued so I could reorder the apron at no extra cost to myself.
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Posted 3 years ago
Hey there! I am glad our customer care team was able to resolve this for you quickly and I hope you will elect to order with us again in the future! x
Posted 3 years ago
I was delighted by my order, everything was as I had requested, customer service was excellent, price reasonable and quality of item excellent, the company had incorrectly duplicated my order, apologised and told me to keep both items, would recommend company
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Posted 3 years ago
Hello Fiona I am glad to hear you are happy with our service and I truly hope you enjoy your recent order! x
Posted 3 years ago
Had a problem with the bag I ordered...contacted customer services who rectified the issue and sent a replacement - thank you!
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Posted 3 years ago
toxicfox.co.uk is rated 3.7 based on 1,188 reviews