“I place an order on the 31/01/2023 for a Sony camera it was out for delivery after 3 weeks of purchase yet that was not the worst part!! the courier UPS has lost the parcel and I was told by cs einfinity to field a lost case with UPS that’s what I have done , the investigation with UPS took over a week and on the UPS tracking status regarding to the lost case it showing the claim has been issued to the sender please contact the sender , so that’s what I did for over a week but the only reply I get from e infinity is “Hi Please note that the case may need to take 6-12 weeks to investigate.We will let you know when we have an update. " it’s nothing but disaster I’ll keep updating my review until I get my refund. To any one that’s out there that’s looking to shopping here best advice go in to your local hardware stores save your self some hassle.”
“Don't expect good customer service!
My lens had an issue within the 1 year warranty period. I sent it over (UK to UK address), and they have received the lens 16 weeks ago. Long story short, It's still not done.
Initially, the offered to cover the cost for a local repair, which I could not find, and thus sent the lens in (on my cost).
After having the lens for 3 months, and only after I asked several times about the status, they asked me to pay for the repair (65£), which I refused.
They then accepted to repair it anyway and to update me. After a month without news, I inquired again.
They now told me they still need 1-2 weeks for repair.
And then of course there will be 2 weeks of shipping.
I am sure that when I inquire about the status in 2 weeks, they will still need an extra week etc.
All along, no apologies, no customer service offer (discount, refund etc).
If you have money and time to waste, shop with them!
Yannick”
“SCAM! Do not buy from them! I have bought 3 lenses from them and I thought it was great until one of my lenses failed all of a sudden. I sent it to get “repaired” and they claim their is nothing wrong with it even thought their are VERY OBVIOUS defects. The pictures are not even close to useable. A 2005 flip phone can take sharper pictures. Please tell me how they couldn’t find anything wrong during their testing. Just look at this picture…”
“Worst experience, after months and months of not receiving my lense the team from e-infinity abandoned me and did not help me at all. They kept my money, and did not care about the fact I never received the item (450€ worth) it's such a scam. It's been 8 months”
“E-infiniry products are genuine. Good communication too. Price is unbelievably good. No suppler will compete this price. I had some bad experience with delivery and was so disappointed. My review about that is on same site if you'll spotted.”