Aliexpress Reviews

1.5 Rating 2,507 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,507 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 28th March 2024
Truc Luu
Aliexpress 1 star review on 28th March 2024
Truc Luu
Aliexpress 1 star review on 12th March 2024
Craig
Aliexpress 1 star review on 18th February 2024
John
Aliexpress 1 star review on 17th February 2024
Jake Land
Aliexpress 1 star review on 19th January 2024
Rubel
Aliexpress 1 star review on 19th January 2024
Rubel
363
Anonymous
Anonymous  // 01/01/2019
AliExpress just protect their people not customer, they never investigate your case. they just see tracking was delivered and picture from seller. did not know that tracking number was of someone else and picture is their front door. ( because seller input tracking number of someone else add it to your order).
Aliexpress 1 star review on 28th March 2024 Aliexpress 1 star review on 28th March 2024
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Posted 3 hours ago
Open your eyes, free return is fake, this seller retain your money, never they make refund money customers, you need request at your bank with dispute transaction. If you have other options for purchase item on other website...please not use this merchant. Free shipping, free return is fake.Open your eyes... be careful. !!!
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Posted 2 days ago
dumb incompetent customer service,sellers are the same way. i was scammed out of 81 dollars and i just realize their customer service are bots. Stupid me.I have learned my lesson.
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Posted 2 days ago
100% perfect scam, they are cheated please avoid 100% money west 100% time West❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎ don't trust this scam
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Posted 1 week ago
If you order, you're taking a chance. You might not get it or your refund . I never received a package.
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Posted 1 week ago
Took my money. No refund and closed my account
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Posted 1 week ago
Ali was really good last year, this year with things that I have bought and needed to open claim due to not getting the right item I paid for or item came broken... I lost every case even tho I was able to show them photos of broken item or wrong item sent... And if they did approve of the return, I had to pay for return shipping and I also only had 8 days to send back to China or no refund would happen... Already setting you up to fail as it takes more then 8 days..! What a joke and waste of time and money..!
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Posted 1 week ago
Run and run fast from this website if you see anything that will not fit in a standard shipping envelope. They scam people with emails that everything is going as planned and the you receive email stating delivered and signed for. Customer AI is garbage, they go round and round not giving you any help just to send you back where you first started from. Look at Rich Five store. There website just has trinkets for sale, but have adds with better merchandise all over Google for hundreds of dollars but never deliver but claim it was and will not refund money. Aliexpress is scam using deceptive practices. If it was an American company the government would shut then down.
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Posted 1 week ago
I spent over four hours chatting with customer service over three occasions, each time being told I was getting a refund. No refund came and all I have are defective goods (electronic) that won't turn on and clothing that is meant for a child when it was ordered for a large adult. Waste of time, money, and effort to send goods back/ get a refund. Do NOT buy anything on this site. Sadly, China's economic state is affecting their truthfulness in business.
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Posted 1 week ago
If there was an option for zero stars I would have selected it AVOID!!!!!! They take payment and do not deliver Status says returned to sender - even though we were open when they apparently tried to deliver This didn't happen once, but twice! Opened a case for a refund and they refused
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Posted 1 week ago
Terrible and unprofessional! Item ordered January 25 and never shipped. Requested a refund in multiple chats with customer but never received. Completely unreliable company that won’t refund money
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Posted 2 weeks ago
Feel like I have been scammed, no goods, post office said undelivered due to incomplete address so they sent it back, no refund as ali express said it was post office fault, this has happened twice.
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Posted 2 weeks ago
Ripped off from” Auto elite store “on AliExpress… very hard to get any resolution if things go wrong… cannot recommend …. There are very dishonest sellers and Eva ( their bot will be no help) beware ! Beware !! Beware !!!
Aliexpress 1 star review on 12th March 2024
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Posted 2 weeks ago
Terrible Customer Service and Lost Refund - Avoid AliExpress! I'm incredibly frustrated with AliExpress and their complete disregard for customer satisfaction. I placed an order nearly 3 months ago and it never arrived. When I finally opened a dispute, I specifically requested a refund to my AliExpress account credit for future purchases because the card I used for the order is now canceled and lost. Here's where things get outrageous. Despite my clear request, AliExpress went ahead and initiated the refund to the deactivated card! Now, they claim they can't stop the refund and credit my account instead. This means I'm likely out the money entirely thanks to their inflexibility. I contacted their live chat support, hoping for a resolution. The agent was completely unhelpful, refusing to take any responsibility and basically blaming me for the situation. They claim they can't intervene even though I specified my request at the very beginning of the dispute process, just 7 hours ago! This whole experience has been a nightmare. AliExpress' lack of customer service and inflexibility is appalling. They prioritize their policies over basic customer care, leaving me with a lost package and a refund I can't access. Avoid AliExpress at all costs unless you enjoy gambling with your money!
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Posted 2 weeks ago
I am heartily sick of my profile being wrongly shown as USA and US$. Corrections do not save and the cycle continues. There is no way I can communicate this through the website. All queries are channeled into the common problems that people face. I have used AliExpress for nearly 10 years and found the products and service to be excellent. The search facility is probably complicated by translation issues but it is a chore to locate items to purchase.
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Posted 2 weeks ago
Orded a suit, but never received the suit! Now i askt for my money back, but will not get it back? They ripped me off!
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Posted 2 weeks ago
They dont want to make return and i will open case with visa against them
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Posted 2 weeks ago
AliExpress should shut down because they are dishonest and scamming customers' money. I returned an item to them, and they kept holding my refund, although they confirmed they had received the item back. I had to open a dispute with PayPal, but AliExpress threatened me that they couldn't issue me a refund unless I closed my dispute with PayPal, and later they told me that they had refunded me already, but the fund was stuck at PayPal, and I should ask PayPal for a refund now, not them. I trusted them, and then I contacted PayPal to release my refund. However, PayPal told me AliExpress refused my chargeback, and they didn't issue my refund! They just lied to me and tried to avoid their responsibility! I can't believe AliExpress would do this! Shame on them!  They can't keep my money and the item. This is ridiculous!  Fortunately, I won the case, and PayPal issued me the refund, but it has been a long battle, which is so frustrating. AliExpress is such a dishonest company, and I remind you to think twice before shopping on AliExpress. They are okay if there is no problem in the trading process, but if something unexpected happens, then your money won't be protected because they will try hard to keep your money in their pocket and ignore your request. Also, their customer service is useless too!  I decided to close my AliExpress account, and I won't use them anymore because they are Chinese scammers!
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Posted 2 weeks ago
MY TWO CREDIT CARD COMPANIES WOULDN'T ACCEPT THEIR CHARGES, UNTIL I PLEADED WITH ONE TO ACCEPT, WHICH THEY DID. SHOULD HAVE NEVER PLEADED, AS THEY KNEW BETTER; AS WAS SENT A JUNK CELL PHONE HOLDER, THAT WASN'T EVEN CLOSE TO MY SMART HOME ORDER, THAT IN THE LISTING SAID THIS CELL PHONE HOLDER WAS A FREE GIFT {DON'T BUY IT}, AND THEIR HORRIBLE CHAT SERVICE, COULDN'T RECTIFY, THE ENTIRE ORDER. TEMU, IS EXCELLENT FROM MY PAST ORDERS WITH NO PROBLEMS AND VERY GOOD QUALITY, BUT THEY DIDN'T CARRY THE SMART HOME PRODUCT THAT I STILL NEED, AND WHY I WENT TO ALIEXPRESS, THE FIRST TIME, AND NEVER AGAIN!
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Posted 3 weeks ago
Never buy anything electrical. It won't work. Never buy anything with a box. It will be shipped in a bag, and the box will be smashed. Never buy anything from aliexpress.
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Posted 3 weeks ago
Aliexpress is rated 1.5 based on 2,507 reviews