Transform Reviews

3.8 Rating 778 Reviews
70 %
of reviewers recommend Transform
3.8
Based on 778 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Transform Reviews

About Transform:

At Transform we've been helping patients
for almost 40 years. A combination of
expert surgeons, dedicated cosmetic
surgery hospitals, comprehensive
aftercare and caring committed
staff sets us apart from other providers.

Visit Website

Phone:

0800 655 6406

Email:

Marketing.Team@transform.co.uk

Location:

192 Altrincham Road,
Manchester,
M22 4RZ

Write Your review

Tell us how Transform made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Transform 1 star review on 7th July 2018
Shocking Experience !! Read !!
Transform 1 star review on 7th July 2018
Shocking Experience !! Read !!
Transform 1 star review on 7th July 2018
Shocking Experience !! Read !!
Transform 1 star review on 7th July 2018
Anonymous
Transform 1 star review on 7th July 2018
Anonymous
Transform 1 star review on 7th July 2018
Anonymous
Transform 1 star review on 3rd January 2018
Patricia
1
Anonymous
Anonymous  // 01/01/2019
Cancelled after a free consultation. They expected me to drive to Milton Keynes from Cardiff for the proper consultation and then have my surgery in Birmingham even though there is a branch in Cardiff? Cancelled and was told 28 days for my £500 deposit. 28 days has been and gone and a girl calls me and wants to know my reason for cancelling and tells me the money will be with me in 2 days. Still nothing! Have sent multiple emails to the patient advisor that took my money but she is not replying to me. Scam company don’t use them! Loads of bad reviews about their surgeries too.
Helpful Report
Posted 3 years ago
If you are awaiting a refund from this company prepare to wait and b lied to and get told no information!!! As if a company like this does not have an internal phn number straight to accounts department! “I don’t deal with refunds!” Said the woman who took my money! “ your thru to the wrong department and I’m sorry I can’t transfer you to accounts department from this phone” that was another excuse! “Refunds take 14 days!” “Refunds take 28 working days!” The date of the refund request changed 3 times! So I payed 20 th July got my refund sept 6th...very stressful!!! Only sense I got was from a lady at Glasgow office! She was truthful and very helpful even rang me back 😳 I was in shock after 7 weeks of thinking I wud never get my money back! Baring in mind all I had was a free consultation! It went wrong from beginning with them but I can’t even b bothered to write it all, to be fair it was during Covid which I accepted there wud b issues but chasing my money for a month with nobody giving me any information or telling me blatant lies was not acceptable at all!! So if anyone having refund issues I suggest ringing and say you need to pay for your treatment, they will sharp put u thru to account department! Don’t say it’s for refund, u will get put thru toblood department!!! Or try ringing Glasgow because the pines at Manchester is an absolute joke!! Good luck 👍 🍀
Helpful Report
Posted 3 years ago
They are scam company they take your deposit and promise refund if you change your mind. Weeks of asking for my money back I never get it Other reviews say the same and the surgeon Lahoud is not good . Do not give them a penny
Helpful Report
Posted 3 years ago
If you are experiencing problems contact breast surgery advisory They will help you
Helpful Report
Posted 3 years ago
Do not have anything to do with this company . I had a Tummy Tuck done by a Mr Khan who lied to me as to what he had done .Now I am having lots of problems where my stomach muscles have come apart after he said he had repaired them .Had I looked at Mr Khans reviews I wouldn't have let him anywhere near me .I wrote to Transform and said I was not happy and they said that everything was ok. This man should have been banned years ago.I would like my money returned so I can get a proper Clinic to put this botched job right . Mary D.
Helpful Report
Posted 3 years ago
Bromsgrove Hospital group So originally I am from Newcastle and I went through the hospital group there in Jesmond and they were amazing. Appointments were never late, all staff absolutely amazing! No issues. I got offered a surgery date 27th August for the clinic in Bromsgrove and was extremely happy because it was very soon. Got a call 24hours before telling me to come in for just before 9am and to not eat or drink from midnight. Which I didn’t. I arrived 8:45am got very politely escorted in by the receptionists. However it’s all a bit downhill from there. It was 930am and got told that it ‘wouldn’t be long’. Then again at 1030 a lady came round and told us a patient wasn’t well so that’s why they are running late. Which is fine I respect that however 1 patient being ill and there are 8 of us waiting for surgery? It’s 1130am and still since 10pm last night when I went to sleep I have not ate or drank like told which is absolutely disgraceful as no food or fluids isn’t healthy. 12pm still waiting, no updates just seeing people go in and out who came after me and another girl sat here. 1pm still waiting, bern told ‘won’t be long since 11am. 230pm, finally got take through by a lovely man. He explained everything and was very comforting.4pm I’m still waiting and haven’t heard anything else. 445pm my surgeon came in was full of energy drew the markings on me, took some photos and told me to wait for the nurse.630pm I went down for my surgery and the staff were amazing, so chatty and comforting. Was extremely quick! When coming round off the anaesthetic there was someone will me until I felt myself I was never once left alone! When the shift of staff changed I got told I must stay in overnight which I never knew I though I was going home the same day! Got given food and drink which was so helpful because by the time I felt okay and could sit it had been 24hours since I ate. Night staff were amazing always checking up on me making me comfortable, giving painkillers and checking obvs. Felt in very safe hands. Like I said the experience overall was great however the initial admission was a terrible experience. Waiting nearly 6 hours before admission and another 4 hours on top of that before I actually went for surgery after paying the amount of money I did for this surgery is nothing but an absolute joke. Paying that much to be 10 hours waiting ! I expected a lot higher standard of respect and treatment. I am now currently trying to get myself back on track eating and drinking. I was that dehydrated and empty my skin started peeling off my hands. Overall I am happy with my breast enlargement but everything else was a terrible experience.
Helpful Report
Posted 3 years ago
Overview Reviews About TransformReviews 1,507  •  Great 4.1 transforminglives.co.uk Asking for reviews See business transparency Reviews  Write a review Excellent 73% Great 8% Average 5% Poor 3% Bad 11% Filter by: Rating  English  Anna Galvin 1 review Updated 2 hours ago DO NOT USE TRANSFORM Ive never left a review before in my life and its taken 2 years for me to do this, as i have tried calling transform and talking to someone for that long, I had rhinoplasty with transform and i hate my nose more then i ever did before, they left me with terrible scar tissue so the columella just droops down and is rock hard,which makes my nose look horrendous from the side and on the wonk from the front, they don't care as soon as i went back they said try laser which is £1000 so disheartened, i saved for 3 years and paid them upfront, ive tryed contacting them through out a year and a half and NOTHING, they always say someone will get back to you, and whats evenmore funny every week i geta message saying sorry we couldn't get hold of you 🤣 they never tried in the first place, now having to go to someone else and pay all over again,i have seen 2 surgeons from 2 different practices and they can see it straight away and they even say why have they not sorted it out? DO NOT USE TRANSFORM
Helpful Report
Posted 3 years ago
Absolute joke of a company & hospital! Back home after an 8 hour return journey Edinburgh to Manchester pines hospital to back home. From start to finish this company lacked communication between own staff, pines hospital & myself the customer. Having started off my consultation at Edinburgh clinic, then moved to Glasgow for pre-op not once communicated this would be the process. Overall I had 7 different advisors from transform not one untill 2 days before my OP could I honestly say I had someone direct to speak to. Constantly chasing Transform for information regarding my OP. Video call with surgeon arranged 3 days before OP this failed to happen at the time it was scheduled. After contacting 3 different people at transform, manager from Glasgow rearranged for later that night to happen ( another let down ) 22nd of July 2020 my OP appointment was 12pm I arrived 11:15, due to covid I had my tempture taken all was fine & asked to wait in seating area. 5 minutes later I was advised to go back to car & stay there until my covid results came back. These were taken at Glasgow clinic on Sunday 19th July 10.30am ( 4 days & the pines hospital still do not have results ) we sat in car calling the pines hospital two different numbers, Transform Glasgow no answer as if lines were off. Eventually after an hour we got through on the pines emergency hospital number to be advised the hospital manager will come & see us. He said there was an issue with recieving covid results back for myself & two others who were also waiting in cars. Graeme pines hospital manager advised the lab said he would have within 2.5hrs at 10.30am this morning. Due to past he was confident he would have by 2pm and update us then... We waited 2pm came & gone, I messaged Georgina Transform Glasgow clinic manager again keeping her up to date with what was going on, we called the emergency hosp line again at 14:17pm and the colleague at the hospital advised manager Graeme is still waiting on results & will be out once they are received. Needless to say I was emotional angry as Graeme did not keep to his word which was to inform us of an update at 2pm, I had not eaten since day before or had any water since 10am pre-op rules. We left at 14.30 to travel 4 hours by car back home as I felt so let down by Transform, the people in charge and Pines hospital. How could I honestly trust them with my procedure & life at this time when simple communication skills can't be followed. The organising of child care, 1 week off annual leave from work, my partner is self employed who had taken time off, the fuel for travel £120 all wasted!!! Simple communication could have resolved all this from start to finish. I waited over a month to be fully refunded and again I had to call and chase for this to happen. I hope no one else has to go through the emotions of worry, stress and absolute farce of what I have endured.
Helpful Report
Posted 3 years ago
Posting this review everywhere so people can see it. I had a rhinoplasty hear over 3 years ago. I had no breathing problems before and now I do. My nose is too sloped and the tip is really upturned with bigger nostrils. I am having to go in for a revision with a different surgeon and clinic which will also require a graft to fix as too much cartilage was taken away. There was even a bbc documentary filmed last year about the clinic and surgeon and how bad they are, alot of other people have had rubbish surgery done here as well, so avoid at all cost!
Helpful Report
Posted 3 years ago
I am posting this review every where I can so other people can avoid them. I had a rhinoplasty hear over 3 years ago. I had no breathing problems before and now I do. My nose is too sloped and the tip is really upturned with bigger nostrils. I am having to go in for a revision with a different surgeon and clinic which will also require a graft to fix as too much cartilage was taken away. There was even a bbc documentary filmed last year about the clinic and surgeon and how bad they are, alot of other people have had rubbish surgery done here as well, so avoid at all cost!
Helpful Report
Posted 3 years ago
Absolutely horrendous one of my breast implants was pointing up and there treatment and facilities were appalling, please don't go here for any procedures, the Riverside clinic was dirty. Please please spend your money wisely and not with Transform.
Helpful Report
Posted 3 years ago
I am 6 months post op breast augmentation I had my 6 months appointment at 5 months ! I had called them to say I wasn’t happy with the way the result was looking , I have large saggy breasts now with loose skin hanging and you can see the implant edge clearly and dimpling My review went well with Mr Khoda agreeing I needed a lift only to be told I’d have to pay another £4,500 ! I have argued this as my surgeon did not offer me an uplift at my consultation ! All he said was are you happy with your nipples? I replied yes as I didn’t understand what he meant , then he said he would give me anatomical implants as these are natural looking - he should have known I needed an uplift as well as he’s the professional surgeon and after paying over £6000 this should be rectified for free as these are not what I paid fir ! My mental health is going down as I’m left with a £6000 loan and absolutely awful results !!! Negligence is the only word I can say I should have been offered this at my consultation and I would have had it done together but now they want me to pay more I can’t afford to do thus ! All my calls are being ignored by Sam from Nottingham and no emails sent to me !
Helpful Report
Posted 3 years ago
STAY WELL AWAY!! DON’T HAND YOUR MONEY OVER! I had surgery booked for the 15th April and due to the Coronavirus, Transform had to cancel the surgery as the hospitals will be used to cope with the crisis, which is completely understandable. I spoke to Sallie at Transform and she informed me that if I have a refund the procedures are all increasing and I would have to pay a lot more money when I go to book it again. I still requested that I would prefer to have the refund. Sallie said that’s absolutely fine and that I would get a full refund, minus £150.00 for the pre op and it would take up to 28 days for it to go into my bank account. I waited for the refund but never received it. I have now been informed that because TRANSFORM CANCELLED the operation, they are deducting 25% of my refund. They have over £6,400 of my money and they seem to be trying everything not to give my money back.
Helpful Report
Posted 4 years ago
Hi all, I had breast augmentation&uplift in August 2019. I was told I would be a DD from a B size after surgury and choosing my implants however I am not anywhere near that size which is disappointing. The care I received at the Birmingham clinic was terrible and the nurse were rude I made complaint and only got offer kind gesture to do my lips! I have tried several time to get an app with my consultant to discuss swapping my implants but can not get in to be seen. I have too much space between breasts which was told that this is normal and a fold at bottom of my left breast. I want this issues sorting. I will take it further and will get the legal team as I am paying over £7000 for poor care and treatment
Helpful Report
Posted 4 years ago
Transform Maidstone absolutely outstanding! Sallie gave me the warmest welcome and such a professional relaxed consultation it was better than I could have hoped for. Thank you for taking away my nerves you are all amazing!!
Helpful Report
Posted 4 years ago
Had a rhinoplasty which turned out wonky. When returned my surgeon said it was not wonky and I could not believe he was lying through his teeth. Then I turned to nurses and i asked them if my nose is wonky and they all said no it was straight. Made me feel worthless and helpless. I know my nose is now wonky because of them! DO NOT GET A RHINOPLASTY WITH TRANSFORM
Helpful Report
Posted 4 years ago
Had PIP implants here. Had to argue for free swap.even though they had ruptured and spread to lymph nodes Then turned away with suspected BIA-ALCL. Now diagnosed and trying to get hold or my file which isn't any where to be seen!!
Helpful Report
Posted 4 years ago
If I could give MINUS -5 stars I would. If you want to throw your money down the drain, choose Transform Clinic. I paid for 8 laser treatments. I am on the 6th now and seen 4 aestheticians. One left, one moved to a different location, another one left and we’ll see about the one I’m going to see next week. I should had finished my treatments last year but because they changed their personnel so many times, I had long gaps between treatments which affected my results. The clinic I used to go to, the Cornhill Clinic closed. The aesthetician promised to call me to inform me about the new location and to book an appointment but never happened. I received emails that my new clinic is Regent House clinic. I called to book an appointment, but they said the laser machine was broken. Therefore, another long wait between treatments. My first appointment to Regent House got cancelled with 5 minutes before my arrival (I don’t live in London, so it takes me more than an hour to get there). I managed to have my first treatment after a long time, only for the second one to be cancelled. Apparently, the aesthetician left, and they must check if someone works on Saturdays. It’s been 3 weeks since they promised to call me and again and no call from them. I’ve been calling every week on the past 3 weeks and now they say they can squeeze me in for an appointment but probably it will be only for half treatment because they don’t have enough time for me. Unbelievable!!! All these cancellations, huge gaps between treatments has caused me a huge emotional distress. Their lack of competence and professionalism is a disappointment! If you don’t want a lot of stress and headaches, DON’T CHOOSE TRANSFORM CLINIC!!!
Helpful Report
Posted 4 years ago
I would rate it MINUS -5 stars if there was this option. If you want to throw your money down the drain, choose Transform Clinic. I paid for 8 laser treatments. I am on the 6th now and seen 4 aestheticians. One left, one moved to a different location, another one left and we’ll see about the one I’m going to see next week. I should had finished my treatments last year but because they changed their personnel so many times, I had long gaps between treatments which affected my results. The clinic I used to go to, the Cornhill Clinic closed. The aesthetician promised to call me to inform me about the new location and to book an appointment but never happened. I received emails that my new clinic is Regent House clinic. I called to book an appointment, but they said the laser machine was broken. Therefore, another long wait between treatments. My first appointment to Regent House got cancelled with 5 minutes before my arrival (I don’t live in London, so it takes me more than an hour to get there). I managed to have my first treatment after a long time, only for the second one to be cancelled. Apparently, the aesthetician left, and they must check if someone works on Saturdays. It’s been 3 weeks since they promised to call me and again and no call from them. I’ve been calling every week on the past 3 weeks and now they say they can squeeze me in for an appointment but probably it will be only for half treatment because they don’t have enough time for me. Unbelievable!!! All these cancellations, huge gaps between treatments has caused me a huge emotional distress. Their lack of competence and professionalism is a disappointment! If you don’t want a lot of stress and headaches, DON’T CHOOSE TRANSFORM CLINIC!!!
Helpful Report
Posted 4 years ago
If I could put 0 stars I would. I booked a consultation the week before and was told I could have the procedure performed there and then. My consultation was at 11:00am. I arrived at 10:55 and was not seen until 13:15. The receptionist sincerely apologised about the wait and I was very understanding as I know sometimes these things can happen. Eventually I went through to have my consultation which was quick and concise. The surgeon then told me before she would begin with the procedure I would need to go to reception and pay. And so I did. Just before I made the payment the surgeon asked me to wait and sit down. I heard her and the staff talk amongst themselves with faces of concern. I was then approached to be told that they couldn't perform the surgical procedure anymore as they just realised they didn't have the supplies in stock in order to do so. I remained calm and asked "so there is definitely no chance I can have it done today?" To which she said "no". They didn't say anything more, no rescheduling or anything so I just had to leave. Like many of the patients that come here seeking treatment for physical abnormalities, being rejected after the anticipation of receiving treatment can cause a huge amount of emotional distress. Transform really need to evaluate their massive lack of competence, organisation professionalism.
Helpful Report
Posted 4 years ago
Transform is rated 3.8 based on 778 reviews