Trapstar London have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their prices, delivery and refunds.
“
Worst company ever.Items arrived 1.5month later ,poor product quality for price paid.Street market level quality.Avoid
”
- Stas
“
Tracksuit was ordered back in November 2022 and still waiting in March 2023 for delivery.
”
- Lisa Bevan
“
Ordered a tracksuit for my son 4 weeks before Christmas. I still have not received my goods and cannot get a formal response for delivery from Trapstar despite multiple emails and failed calls.
Really poor company and non-existent customer services
”
- Anonymous
“
The parcel was signed for on receipt so I have proof of delivery but I can’t get hold of anyone either by phone, email or live chat to confirm when my refund will arrive.
”
- Anonymous
“
Emailed in to Trapstar and was immediately offered 20% refund - declined as coat was clearly not fit for purpose.
”
- Anonymous
“
FAKE COMPANY DO NOT USE
RUN BY FOREIGN MIGRANTS SCAMMING EVERYBODY YOU WILL NOT RECIEVE YOUR ORDER NOT GET A REFUND
BEWARE BEWARE BEWARE !!!!
”
- Anonymous
“
My order never arrived! emailed and called Trapstar for an explanation/refund and no answer...at all.
Shocking customerr service.
DO NOT USE!
”
- Gary
“
Awful service, overhyped brand that everyone wears cuz their fav “rapper” wears it lmao still no update on my order and it’s been over 2 weeks lol I’ve fully been scammed by a legit website bunch of punks playing god behind a clothing brand raking in all the cash they can get bunch of fools
”
- Anonymous
“
No stars should be given- customer service does not exist- paid for an item over 3 weeks ago - still waiting for it - have emailed numerous times to see what is going on absolutely no response - disgusting! Will never order from here again!!!
”
- Anonymous
“
no communication- no email confirmation of order, paid for item, sent 3 emails, numerous online chats and not one response!!!- DODGEY DO NOT ORDER!!!!!!!
FRAUDULENT COMPANY AND TRADING STANDARDS NOTIFIED! do not let you kids buy from this place absolutely shocking and disgusting service - if I could give zero stars I would- also looking at other reviews clearly quality diabolical aswell
”
- Anonymous