New Gray Ltd t/a tReds Reviews

Name: New Gray Ltd t/a tReds
Address: 48 Lynch Lane, Weymouth
Rating: 4.33

4.3 Rating 263 Reviews

82 %

of reviewers recommend New Gray Ltd t/a tReds

4.3

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0800 635 0021

Email:

sales@treds.co.uk

Location:

48 Lynch Lane
Weymouth
DT4 9DN

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New Gray Ltd t/a tReds 5 star review on 23rd January 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Link to Royal Mail tracker not opening, not received goods yet , no e mail to say anything is on its way. May be because you’re using snail mail Royal Mail. Managed to track parcel via opening Royal Mail tracker app and manually using number, parcel has been in Romford since Wednesday no movement I want my slippers.”

Helpful Report

Posted 6 years ago

Hello Denyse, Thank you for getting in touch and we are very sorry to hear of this. Our couriers may be experiencing some light delays this week due to a busy Black Friday and Cyber Monday weekend. I have checked the tracking details for your parcel which shows that it is out for delivery today. I can also see that we have sent a couple of emails to you and we would like to apologise if these have gone into your spam/junk folder by mistake. We hope this information helps, however, please do not hesitate to get in touch if you require any further assistance. Kind Regards, tReds

Posted 6 years ago

“This is the third time that I have tried to purchase an item from this company. The website indicates that it is in stock but then I get an e-mail saying that it isn't and the order is cancelled. Then they send you spam about their products.”

Helpful Report

Posted 6 years ago

We aim to keep issues like this to a minimum so I do apologise for the inconvenience this may have caused. I can see that at the time your order was placed our system was showing that one of our stores had the final pair in stock, however they could not locate these when packing your order. Our warehouse team have therefore conducted a search throughout all of our stores and unfortunately, these could not be located and so a refund has been issued. Our system sometimes experiences slight delays in displaying these items as out of stock on our website when one of our stores sells the last pair. So I am very sorry that you have experienced this issue. It is something we are working hard to improve and our stores carry out regular stock takes to ensure our system is kept up to date. If there is any other item you would like to order in the future if you'd like to call our team will be happy to check the stock before you place an order so this does not happen again. Kind Regards

Posted 5 years ago

“Wrong item received”

Helpful Report

Posted 6 years ago

Hello Benjamin, We are very sorry to hear of this issue. We have tried contacting you via email because we would like to rectify this problem as soon as possible. Please can you contact our customer service team at your earliest convenience so that we can try to help resolve this for you? Kind Regards, tReds

Posted 6 years ago

“I ordered a large size pair of slippers but received a medium size. The delivery note says large, it's ticked and signed as "packed by" a member of staff, so I guess someone just wasn't paying attention. Now I have the hassle of returning the wrong item, and it looks like I'll have to pay for postage!”

Helpful Report

Posted 6 years ago

Hello Stuart, We are very sorry to hear about this issue. We would like to get this rectified as soon as possible for you. Please email our customer service team at sales@treds.co.uk and a member of the team will be happy to help. Kind Regards, tReds

Posted 6 years ago

“I got shorts instead of jackets. Fair enough. But then they said the product was no longer available and did not offer a replacement . No good.”

Helpful Report

Posted 6 years ago

“I was given a refund for shoes that I ordered however no reason given for why they were not dispatched.”

Helpful Report

Posted 6 years ago

Hello Claire, We are very sorry to hear that you have experienced this issue. I have checked your order details and I can see that we have sent a couple of emails to you in regards to your order. Please can we check whether our emails have gone into your spam/junk folder by mistake? Unfortunately, your order was refunded because we had not received a reply to the emails we had sent. If you're still interested in purchasing the shoes then please email us at sales@treds.co.uk and our customer service team will be happy to assist with your order. Kind Regards, tReds

Posted 6 years ago

New Gray Ltd t/a tReds is rated 4.3 based on 263 reviews