“This was one of the worst experiences on my life.
I bought an Osprey Fairpoint bag at 4th of March. At the website it stated that there was a stock in the product and that would be sent so it would arrive at the 7th of March.
After a few days they emailed me saying that it would arrive on the 17th.
Qhen i tried to contact them, because i needed the bag before the 20th, they didn't know where the item was. But not at their "main warehouse".
When i ask clarifications and solutions they just said that they couldn't give me one. Either i canceld the purchase or wait 2-5 days for an answear of the provider.
All of this after i said 10 times i needed it urgently!
Actually, the online assistant shut the chat down 2 times after i pleaded that they at least tried to call them! Ruuuude!
Never, EVER buy from them! This is a sound advice.
I will never do that. Try Deporvillage instead.”
“I wish i could rate minus stars.
The last delivery day passed more than a week ago and i'm still waiting for the package or at least for a satisfying answer.
Useless and rood customer service. They tolled me "You must wait until then". I asked when is "then"? The answer was "until you receive it". It's ridiculous.
Surely, they will reply to this with another useless generic copy-pasted sorry to hear rubish like they do with the other fellows's reviews here.”
“Waited for more than 3 month, has spent huge amount of time writing to support - got nothing and order was closed. Have not received my money back, they've just silently closed it like nothing happened. The order itself was pretty expensive pair of climbing shoes.”
