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Triads Reviews

4.7 Rating 2,102 Reviews

93 %

of reviewers recommend Triads

Company Reviews

4.7

Based on 2,102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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07922753425

Email:

sales@triads.co.uk

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Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Triads 5 star review on 17th February 2019

Triads 5 star review on 22nd January 2019

Triads 5 star review on 20th January 2019

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! Cannot rate these guys low enough. Ordered an item which I never received. Constantly in touch with the company to sort it out, Weeks later still no further forward. No item and out of pocket paying for something I don't have. Terrible customer service with everyone I dealt with regarding the order. I've also had a look online and seems to be a common problem with this company, Taking peoples money and not supplying them with the product they ordered. Many companies out there with the same brand list as Triads, I'd advise looking elseware before choosing them. All round worst shopping experience. Utter rubbish!”

Posted 1 year ago

“ZERO TRUST!! YOU WILL LOSE YOUR MONEY!!! DO NOT PURCHASE FROM triads.co.uk or triadsclothing.com! This supposed Colin Donaldson of Triads is a scam. He will not reply to you, refund you, or give you your products. Their prices are too good to be true & I can assure you they most likely do not have that product in stock. Do a little research into Mr. Colin Donaldson and he had been previously arrested on FRAUD CHARGES. Credit card fraud charges in Middlesborough (where Triads was apparently born) That's not very "uber-cool, quirky" of you. See: The Northern Echo, Fashion shop boss on fraud charges 22nd February 2002”

Posted 1 year ago

“Avoid this company! They didn’t send me all my items yet have taken my money and refuse to do anything about it…. Appalling customer service by a very rude guy. If you want your items then order elsewhere”

Posted 2 years ago

“Ordered in early January and received nothing. Customer service does not contact their shipping company. Ignores persistent request for refund”

Posted 3 years ago

“Use triads all the time and the service is excellent staff management all first class helpful I've had no issues with this store on website would 150% recommend triads all day long pleasure shopping here and all the brands I wear are sold here stone island fjallraven norse projects cp company and others so I would recommend”

Posted 3 years ago

“Returned my order which was received by Triads 3 weeks ago and I’ve still not received my refund. After waiting 2 weeks I contacted Triads and after sending several emails and phone calls I heard nothing back. Posted a comment on Instagram and got a reply straight away asking me to message them which I did and I’m still awaiting an answer and my money despite sending them proof of receipt. Will never buy from this business again.”

Posted 4 years ago

“Returned my order which was received by Triads 3 weeks ago and I’ve still not received my refund. After waiting 2 weeks I contacted Triads and after sending several emails and phone calls I heard nothing back. Posted a comment on Instagram and got a reply straight away asking me to message them which I did and I’m still awaiting an answer and my money despite sending them proof of receipt. Will never buy from this business again.”

Posted 4 years ago

“Bought a pair of jeans 34 waist .. I was sent a pair of jeans which were 28 waist, got an email off some bloke called Colin, said he couldn’t do anything about it because he was aboard on holiday.”

Posted 4 years ago

“I returned a coat via online last Monday, No response saying we have the coat or refund being processed. Emailed Thursday and Friday, No response. Rang Thursday left voicemail. No response Spoke to someone Friday placed on hold for 20 minutes, so I ended call. He never rang back. E mailed Sunday. Still not even an acknowledgement??? Even if I had an email saying refund in process... But absolutely nothing???”

Posted 4 years ago

“Bought earings. They arrived faulty. When telling this company I was told cant return earings. I think I can if you sent me faulty ones. Then after I kept emailing he told me he would contact vivienne westwood. 2 week later still no response. He should be providing me with new earings at no cost to myself. Trading standards it is”

Posted 4 years ago

“I ordered an Item at around 3.30pm ad was lucky enough to receive same day delivery with the parcel coming at 6pm.”

Posted 4 years ago

“Package came within 2 hours of ordering in it.I was shocked to say the least.”

Posted 4 years ago

“I ordered a pair of Vivienne Westwood earrings for my granddaughters 18th birthday which cost me £100, they look okay but if seen in a jewellers shop would not of given them a second look they look cheap, obviously I paid for the name. I was totally disgusted the way it arrived inside the outer the box containing the items were just floating inside with no packaging, when opening the box I could not believe what I saw each earring was in a plastic bag, the box had no cushion for a nice presentation. I will never purchase anything else with the name Vivienne Westwood and Triad need to go on courses on how to present items to their customers. I also bought a bracelet from Swarovski which was cheaper, perfect in every way, I should have stuck with them.”

Posted 4 years ago

“I bought a Belstaff Hoodie in the sale for £80, still additionally had to pay £3.99 for shipping which I was very unimpressed by and cannot wrap my head around as in this day and age most places offer free delivery or at least when you’re spending that much shipping should be free. In addition to this the packaging my order came in was such awful quality and looked poor. I thought I had ordered something from a cheap online store instead. When paying a lot of money for a luxury item the least you expect is some attention to detail and effort to go into the packaging that the item will be received in, especially if it is expensive. However this is clearly not the case for Triads and they do not care how a customer receives their expensive goods. If I ordered something of Harvey Nichols for £80 and it came like the way this item had, I would never buy from there again. Hence I will not to be placing another order again with yourselves. Really disappointed in your customer service.”

Posted 4 years ago

“Bought a Belstaff Hoodie for £80, still had to pay £3.99 for delivery which is this day and age I think is awful. When I received my order, the packaging it was sent in was so poor I thought I had ordered something from a cheap clothing store instead. When I pay for an expensive item I expect attention to detail and effort in the packaging as well or at least bother to make it look presentable. I am really very disappointed, I will not be purchasing from this company again.”

Posted 4 years ago

“I wanted to order something but it doesn’t seem trustworthy Also 5 star and i can only read bad comments So wan to see if they will delete this straight away”

Posted 4 years ago

“paid for the order on August 16th. Still not received the order. They do not respond to letters. Please help me”

Posted 4 years ago

“I bought these Y-3 back in May. Great pair of shoes for a great price, couple a hundred pounds 💷. After a week the white circle at the top of the shoes started to come loose and come off, tried calling and emailing but no response, so I left it after weeks of trying. These shoes hardly get worn as they are part of a collection of shoes, in the four months they have been worn just less 15 times. Recently when I put them of I noticed that the material was coming away from the end of the shoe where the toe goes. I called and emailed and still no response, can’t even leave a voicemail. Would not buy from these again as if you have problems you won’t get the help you need.”

Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Triads 1 star review on 2nd September 2019

Posted 4 years ago

“Ordered medium men boss jumper came on time all perfect although had to send back in exchange for smaller size and this is where the problems stars I still haven’t received my jumper every time I phone they don’t answer and ignore the emails sent to them nothing is handled professionally so therefore writing this bad review in the hopes someone will make an effort to contact me and resolve this matter urgently and professionally”

Posted 4 years ago

“The prices are awesome and fast shipping, but if you choose shipping method DHL they will not send you a track number.”

Posted 4 years ago

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Triads is rated 4.7 based on 2,102 reviews