trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.49

4.5 Rating 810 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 810 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

Write Your review

Tell us how trinca-ferro made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

trinca-ferro 5 star review on 13th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I haven’t received my order yet I am unable to write a review. Julia Wright”

Helpful Report

Posted 5 years ago

Hi Julia, Thanks for your comments. We have have had some delays with Royal Mail delivers over the last week and we will certainly chase this up for you. Apologies for any inconvenience. Best Robert Trinca-Ferro

Posted 5 years ago

“I am delighted with my order, Everything is lovely, and arrived quickly,beautifully packed. I can't send you a photograph of my handles yet, as my new wardrobe doors are not yet finished but I'm sure they will look amazing, they are so unusual.”

Helpful Report

Posted 5 years ago

“Sehr schönes Produkt, prompte Lieferung, Beschlagteile in großzügiger Menge mitgeliefert. Ich bin sehr zufrieden.”

Helpful Report

Posted 5 years ago

“Great service and lovely products.”

Helpful Report

Posted 5 years ago

“Very good service, personalised and efficient and the ceramic knobs arrived quickly. They are beautiful, well made easy to fit and look lovely on my chest of drawers”

Helpful Report

Posted 5 years ago

“Lovely porcelain cupboard knobs, very well priced, arrived in a short time in perfect condition. Couldnt recommend more!”

Helpful Report

Posted 5 years ago

“We are very pleased with our order. The ceramic knobs look just as they do in the pictures and arrived sooner than advised. We would definitely recommend Trinca-ferro and would use them again.”

Helpful Report

Posted 5 years ago

“I have been asked to write a review of my purchase and unfortunately I have not yet received the items despite it being 13 days since I placed my order (it is supposed to arrive in 6-8 days). I contacted the seller who replied butdid not seem concerned that I had not received he items.”

Helpful Report

Posted 5 years ago

Thank you for your comment. We do offer a fast tracked premium service and packages will reach anywhere globally within 72 hours. Your order was placed over the holiday period and you opted for our free service with delivery via Royal Mail, we shipped on time and your order should be out for delivery on Monday. We responded quickly to your request and we have provided you with a tracking number. The order is still in fact within the stated time frame as the Royal Mail I am afraid do not deliver on Sundays. Apologies for any inconvenience Best Victoria Trinca-Ferro

Posted 5 years ago

“Beautiful hardware, packaged well, arrived in great condition.”

Helpful Report

Posted 5 years ago

Hi Mark S Williams, Thank you for your review, You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. We shipped on time and your package will reach in the next couple of days via USPS tracking # LW311542368DE Apologies for any inconvenience, but I hope you can appreciate that you made your order on December 23rd and the number of working days has been reduced due to the seasonal holidays over this time and the delays in your order have been purely as a result of this holiday season. Best Victoria Trinca-Ferro

Posted 5 years ago

“Placed an order 12/4 and have yet to receive a shipping notification tomorrow is 12/24. . Since this is a Christmas decor item it will not arrive in time to use this year. How much sooner should I have ordered this to ensure on time Christmas delivery. I shall not order again due to unreliability.and no communication to update me on delivery progress.”

Helpful Report

Posted 5 years ago

Hi Leticia Wilde, Thank you for your review, however the tracking for your order is already showing your order was delivered. Please double check you end as depending on the situation your package could have been left with a house mate, builder or nearby neighbor. You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. We can only apologise if this delivery was slightly later than usual as there have been some weather issues that may have impacted and also the high volumes at this time of year have caused USPS some delays. Sorry again for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“I like it. It`s wonderful”

Helpful Report

Posted 5 years ago

“The brass knobs look great and stylish, good service!”

Helpful Report

Posted 5 years ago

“A lovely choice for something different, very pleased with the drawer pulls i ordered the quality is good, and the company is very good to deal with.”

Helpful Report

Posted 5 years ago

“Unique products which are of exceptional quality and quirkiness! Communication and delivery were first class exceeding our expectations. Recommended without hesitation (i am fussy)”

Helpful Report

Posted 5 years ago

“Not impressed with the mess up with delivery of my order placed 6th December 16th and still not delivered have visitors arriving on Tuesday and furniture in their room has no knobs on furniture I paid extra for fast delevery am not holding my breaths Sylvia Winton Perth Tasmania 7300 as advised on order”

Helpful Report

Posted 5 years ago

Hi Sylvia, Thanks for your email and so sorry about this. We have chased this and yes there does seem to have been a problem with your package due to a postcode in putting error at DHL and it is being returned to us. Our dispatch has already rectified this and sent again and you will receive by the start of next week. Apologies again for this unusual delay. Best, Victoria

Posted 5 years ago

“Good service, good product, I was surprised at having to pay import duty”

Helpful Report

Posted 5 years ago

“I was really happy with the quility of the product I ordered. And they arrived earlier than anticipated”

Helpful Report

Posted 5 years ago

“Wonderful product and delivered quickly”

Helpful Report

Posted 5 years ago

“Beautiful quality knobs. Have been using this company for years & highly recommend them.”

Helpful Report

Posted 5 years ago

“Vielen Dank für Ihre Informationen zwecks der zukünftigen Zusendung. Bitte denken Sie an die Änderung der Lieferung da sich die Zustellung von Ihnen verzögert und wir nun umgezogen sind bitte an die Lieferadresse Christiane Rönndahl Leezener Str 17 in 19065 Raben Steinfeld schicken lieben Gruß Christiane Rönndahl”

Helpful Report

Posted 5 years ago

trinca-ferro is rated 4.5 based on 810 reviews