trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.49

4.5 Rating 810 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 810 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

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trinca-ferro 5 star review on 13th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nachdem es Probleme bei der Lieferung gab, wurden diese umgehend bearbeitet und zu meiner vollsten Zufriedenheit gelöst, so dass ich mich jetzt über die schönen Schubladenknaufe freuen kann. Vielen Dank”

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Posted 5 years ago

Hallo Anonymous, Vielen Dank für Ihre Bewertung und Entschuldigung für dieses Problem ... es tut mir leid ... dieses Problem ist äußerst ungewöhnlich. Wenn Sie uns kontaktiert hätten, hätten wir den Betrag bereits zurückerstattet und wir werden versuchen, bei DHL nachzusehen, warum dies der Fall ist. Da Ihre Bewertung anonym ist, kann ich Ihre Bestellung nicht finden und dies nicht überprüfen. Bitte kontaktieren Sie uns direkt und wir werden dieses Problem beheben Entschuldigung noch einmal für die Unannehmlichkeiten. Grüße, Victoria Trinca-Ferro

Posted 5 years ago

“Can't fault Trinca-ferro! The service and the goods purchased were both first class and the prices weren't too bad either. I purchased a number of different door knobs from Trinca-ferro all of which arrived quickly and in pristine condition. All of the door knobs ordered were of good quality, were well made and were of sturdy construction so much so that I placed further orders for some of the same products. I would highly recommend Trinca-ferro as a good company to purchase from for anyone wanting good quality, stylish door knobs with a difference.”

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Posted 5 years ago

“Good quailty quick repsonse, fast delivery.”

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Posted 5 years ago

“Die Knöpfe gefallen mir! Größer als gedacht und etwas matter als erwartet aber schön.”

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Posted 5 years ago

“why ask for a review when I haven't received the product yet?”

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Posted 5 years ago

Thanks for your review. I can only imagine that there has been a delivery issue as quite possible you were not at home when our courier tried to deliver as this can happen at times and they do not always leave a card. I am sorry as you did not leave your name on this rec=view so I am unable to follow up on this issue. But if you could get in touch directly we will quickly find a solution to this issue. Apologies for this unusual inconveneince Best Victoria Trinca-Ferro

Posted 5 years ago

“really wide range of door knobs, very reasonable price, happy customer”

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Posted 5 years ago

“I placed two orders and haven't received either”

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Posted 5 years ago

Hi and thanks for your review and sorry you have an issue. I do think you have been a little harsh ase shipped your order on time and I see from the the DHL tracking (I won't post here for data protection reasons) that you were in touch with DHl to reschedule your delivery and there seems to of been some sort of disconnect and now DHL are scheduling another delivery. We are sorry for this and we will follow up with our DHL manager. Apologies for any inconvenience Best Victoria Trinca-Ferro

Posted 5 years ago

“Everything is ok Thank you very much”

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Posted 5 years ago

“Amazing service, fantastic product, great price.”

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Posted 5 years ago

“I have not recifed my produkt jet!”

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Posted 5 years ago

Hi Stefanie, Thanks for your message. You opted for our standard free shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. This service doesn’t have the point to point updates like our premium DHL fast tracked courier service but is already included in the price of the product and your package will reach in the next couple of days. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“I ordered 20 copper knobs on Sunday and they arrived on Thursday, all the way from India to Washington State, US. Very impressive. The knobs seem to be excellent. One comment, though, is that they are copper knobs, but after reading some reviews it was revealed that they are copper plated steel. That's understandable, due to the weakness of copper structurally, but that spec could be pointed out in the online description.”

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Posted 5 years ago

“The knobs are different shapes and the screw is too long to fit into our furniture. I will be returning them to you in the very near future.”

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Posted 5 years ago

Hi Sue, Thanks for your message, although this is not really fair. In fact as you can imagine we have customers needing our knobs for all sizes of doors and drawers so for this our screws are deliberately over sized to be a one size fits all. We do mention the screw length in the listing and it is a two-minute job to then snip the screws down to size with a strong pair of pliers. This you will find is a standard practice of most companies that sell these products. These items are totally handmade and do always vary a little in size, this is part of the charm of items that are made individually. Apologies for any inconvenience. Best, Victoria Trinca-Ferro

Posted 5 years ago

“Have not received goods as yet”

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Posted 5 years ago

“This company has done everything possible to please two of my customers. Including taking photos to check dye lots. I would highly recommend this company to anyone. 👍🏻”

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Posted 5 years ago

“I bought 2 different styles of agate door knobs. They arrived really quickly and are absolutely beautiful. They look like jewels. The customer service outstanding. I will definitely purchase again and will recommend. Amazing!”

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Posted 5 years ago

“Gorgeous products and arrived promptly. My only complaint is that not enough of the plastic washers were supplied nor were there instructions in the box on how to fit them properly. Otherwise, very happy.”

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Posted 5 years ago

“Excellent service and excellent products. Very pleased.”

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Posted 5 years ago

“Excellent product and brilliant customer service”

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Posted 5 years ago

“The brass letters are good quality, but no not come with the necessary screws to attach them.”

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Posted 5 years ago

“Nice website and lovely product. Very fast delivery. Only criticism for this particular product was the amount of plastic packaging - one little plastic bag for each knob, all within a larger plastic bag. I hope in the future an alternative, biodegradable solution could be considered.”

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Posted 5 years ago

trinca-ferro is rated 4.5 based on 810 reviews