Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
The eternity it took to arrive was very disappointing - almost as if it had to be ordered in from China or something.
Helpful Report
Posted 3 years ago
Got an email from Triton and the courier to say item had been dispatched, then another email to say it was cancelled. Couldn’t get through to Triton on the phone to check and never received a response to my emails. Item finally delivered 7 days later than promised.
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Posted 3 years ago
It took 7 days between 'order' (4 May) and 'despatch (11 May) but, 18 May (14:30hrs), had not been delivered.
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Posted 3 years ago
I know that business has been difficult in these Covid-19 days but when given a delivery date between 29 April and 12 May and then by the 15th of May there is no sign of the order and every email sent to politely enquire if there is an update is ignored, one gets a little frustrated and somehow wishes I had made my purchase elsewhere. Disappointing customer service. A real shame and I hope I receive my bicycle before the end of lockdown.
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Posted 3 years ago
I ordered a Frog bike and kickstand from Triton Cycles. There was a discount on the bike so it was a good price. However, I had an issue trying to assemble it and I thought there was a missing part so I have been trying to get in touch for a week now but nobody answers the phone and an email and web enquiry have both been ignored. I have eventually managed to resolve the problem by contacting Frog Bikes who were very helpful.
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Posted 3 years ago
Commande passée le 04/05/2020. Pas de nouvelle à ce jour ! Quel délais de livraison avez-vous ?
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Posted 3 years ago
You can never tell whether Triton have the part your looking for or not. I ordered two parts separately....the Bontrager light came much as you would expect, excellent. The Trek part I ordered at the end of April, normally ships with 24 hours according to the website, still has not shipped....been in picking for a week or so my Triton account suggests!
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Posted 3 years ago
I emailed the company to ask a question and was never answered. As a result, I bought something I didn't need. It appeared that the drawing showed the spring and elastomer and cap (Cannopndale SPRING DL/MC50) ,REF 129203) It didn't. As a result I spent $40 for a spring I don't need.
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Posted 3 years ago
Pas reçu commande ordre 127014. Du 19/4/2020. Pour quand la livraison. URGENT Merci
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Posted 3 years ago
One of the items I received was incorrect and I have emailed and completed the online contact us for to highlight but no one has contacted me back.
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Posted 3 years ago
I wait for delivery to Sweden almost one month. Unreasonable slow service.
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Posted 3 years ago
Ordered 15th of April still have not received it , nott restes just very slow!
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Posted 3 years ago
I ordered a Electra Domed Ringer Bell UNICORN, and i received a Ice Cream ! That is not acceptable ! I want to receive the right product ! thanks in advance for your reply. J'ai commandé une sonnette "Licorne", et j'ai reçu une sonnette "Glace". c'est inacceptable. Je demande à recevoir le produit commandé. J'attends un retour.
Helpful Report
Posted 3 years ago
Day 16 after ordering my bike and still not dispatched. On the 6th day i asked them when they would expect it to be dispatched, and they anwsered that it would dispatch within the next 24-48 hours. I haven't heard from them since. I know covid-19 is over all of us, but the bike was marked as 'usually dispatches within 24 hours', which makes it kind of frustrating to think about it not being shipped by the 16th day.
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Posted 4 years ago
Ordered on the 12/4/20 and it hasn't arrived yet! (22/04/20).However, these are difficult times and so will wait a few more days. RP
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Posted 4 years ago
Took over week more than expected to even be built by them order was on awaiting dispatch for close to a week took 8 days from it saying awaiting dispatch to even be ready for assembly once arived after few mins of riding crank was slipping and changing gears sounded awful i messaged them asking if somebody could talk me threw adjusting The gears 6 days no reply
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Posted 4 years ago
I m waiting the order. The order is not here
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Posted 4 years ago
Based on only one transaction; poor communication when item was out of stock. After two emails a reply was received and an alternative version was offered. In all, it took over three weeks to get my order fulfilled, and that could have been greatly reduced if only there had been effective communication.
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Posted 4 years ago
processing time and delivery very long always received nothing for an order pass on February 18
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Posted 4 years ago
Suite à la livraison et après montage du vélo supersix evo neo 3 la roue arrière présente un fort voile, et je suis obligé de passer par un professionnel pour dévoiler la roue ce qui entraine des frais pour la somme de 80 euros. Je sais pas si le vélo a été contrôlé avant l'envoie ? J'espère n'avoir pas d'autre surprise quand je ferais l'essaie. De votre côté que pouvez vous faire? Merci d'avance de votre réponse. Cordialement
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Posted 4 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews