Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,060 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,060 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a kona bike. When it arrived the box was damaged and the bike hanging out the box. A had to wait another 7 full days for a replacement. I had to email them first for a response and had to follow up with more emails. Poor service, having to chase up a order on expensive bikes. This will be my only order with them.”

Helpful Report

Posted 6 years ago

Hi there, We are very sorry that you encountered an issue with your bike on delivery and that you are unhappy with the subsequent service you received. All our bikes go through our workshop to be inspected and set up to ensure there is no damage when it leaves us. We also make sure there is sufficient packaging within and the box is in good condition. We do everything within our control to give the parcel the best chance possible in arriving in perfect condition. However the handling of the parcel by individuals is very much out of our control. The courier used is usually very good but unfortunately they have fallen short this time around, and for that I sincerely apologise. Unfortunately we did not have another bike available for a immediate replacement and we did inform you that, as the bikes come from Europe, there would be a slight delay. We saw to this issue as a priority and did all we could to get the replacement bike as quickly as possible. We're very sorry for any inconvenienced caused. Kind regards, Jamie - Triton Cycles.

Posted 6 years ago

“The product arrived damaged and clearly repackaged, despite being sold as new. Had to pay postage to send it back for a refund.”

Helpful Report

Posted 6 years ago

Hi Leon, We are very sorry that your order arrived damaged. All our products are brand new. The light you purchased came directly from the supplier and was in perfect condition when it was dispatched. Upon further inspection it would seem the box suffered an impact during transit and have subsequently led to the light bracket being damaged. We're also very sorry that you had to pay postage to return the product back to us. If you had contacted us first we would have had the product collected free of charge. We can reimburse your postage cost and organise a refund/replacement as quickly as possible. Sorry for any inconvenience caused! Happy riding! Kind regards, Jamie - Triton Cycles.

Posted 6 years ago

“I was not informed that part of my order wasnt in stock for several weeks. Had to ring to chase and was told they forgot to email me.”

Helpful Report

Posted 6 years ago

“Had my order for a while still "in picking". cheapest place on the internet for the tyres I was after, Just hope the delivery makes it out of the warehouse at some point.”

Helpful Report

Posted 6 years ago

“Great price. Initial customer service/ response was good, however, UPS delivery are terrible at providing a delivery slot other than before 7pm on the day. Follow up customer service was abysmal as was the pre-dispatch bike check that was supposed to happen. Overall, quite disappointing”

Helpful Report

Posted 6 years ago

“Can't comment on the part I ordered as I am still waiting for it! If this is the fault of the delivery company then I apologise for the 2 stars, but when I rang Triton the day after placing my order, I was told Saturday at the latest. Not happy.”

Helpful Report

Posted 7 years ago

“Bike arrived quickly but was wrong colour, ordered orange but green turned up, will keep green one as hav,nt got time to organise sending it back”

Helpful Report

Posted 7 years ago

“Item ordered was listed as Aluminium in construction, soft plastic item arrived”

Helpful Report

Posted 7 years ago

Hi Gareth, I'm sorry the item you ordered was not what you expected. The 'aluminium' stated in our description is referring to the product being compatible with aluminium frames. There is a similar product which is made to be compatible with carbon frames as well. I'm sorry that our product listing was not clear enough in its description. This has now been amended! If you are unhappy with the product please feel free to return it for a refund, exchange, or credit towards another product! Kind regards, Triton Cycles

Posted 7 years ago

“A little disappointed, this is the first time I have used Triton Cycles, I had ordered a jersey got confirmation on the morning that the item had shipped and then on the afternoon I received an email to inform me that it was out of stock! Got an apology and have been helpful with a substitute.”

Helpful Report

Posted 7 years ago

“Item listed is actually not available. Item despatched message sent. Contacted customer services when item not received after a few days to be informed item is not available. Hence, got a refund.”

Helpful Report

Posted 7 years ago

Hi there, We are very sorry for the error in our listing. We believed the item you ordered was available when we listed the product, but it seems there were some miscommunication between ourselves and our supplier. We are very sorry for any inconvenience this may have caused. If you have any questions please feel free to contact us! Kind regards, Triton Cycles.

Posted 7 years ago

“Your product is great. However, unfortunately every time I have purchased from Triton cycles I have had problems with the delivery company you use. DPD are very poor. Each time I have asked for the product to be delivered to a neighbour. Each time I get a text confirmation that this request has been received. However each time DPD attempt to deliver to my house.... I'm not in! I then have to rearrange a delivery. I would consider not using Triton because of DPD”

Helpful Report

Posted 7 years ago

Hi there, I'm very sorry you have had issues with DPD on multiple occasions. The courier is and have been very good for us overall, many of our customers are happy with the service they receive from DPD. Unfortunately it seems nobody can be perfect across the whole country. Please don't hesitate from using us in the future because of DPD. We have access to multiple couriers and we can always use a different one to deliver your order if you let us know in advance. If you have any questions please feel free to contact us! Kind regards, Triton Cycles.

Posted 7 years ago

“You sent me the wrong item.”

Helpful Report

Posted 8 years ago

Hi there, I'm very sorry you received an incorrect product. Unfortunately sometimes we get it wrong and we try to rectify it to the best of our ability. We scheduled a collection for the incorrect item and have dispatched your correct item for free. Again, I am very sorry for this error and any inconvenience this may have caused! Kind regards, Triton Cycles.

Posted 8 years ago

“I bought the bontrager xxx carbon seatpost and the adapter ears for 7x9mm saddle rails which are recommended and deemed compatible on the website. These are clearly not compatible components, evident to anybody packing the goods for postage. I phoned customer services and was told somebody would get back to me within 30mins. 2 hours later and no response. I called back and was told somebody would email me by the end of the day pending a response from bontrager/trek. Still no information with regards to the correct adapter ears for this high-end seatpost by the following day, I phoned to explain my frustration and request a return. No apology was given and I was spoken to like a nuisance customer. Considering I'd invested in excess of £130 on a product I was looking forward to using, the experience was wasted by Triton Cycles. I shan't be using the company again, nor will I be recommending it to a single cyclist.”

Helpful Report

Posted 8 years ago

Hi there, I'm very sorry that you’ve had a negative experience shopping with us. We value all of our customers and any interaction we have with our customers. We try to be as professional and helpful as possible in any situation, I’m very sorry if you felt we were anything but. We try our best to keep our product descriptions correct and up-to-date. Our product information comes from our suppliers and unfortunately it was incorrect at the time; this has now been amended. We also try to respond to customer queries as quickly as possible. We contacted the supplier to find out which adapter ears would be compatible with that specific seatpost as soon as possible and they in turn tried to find out for us in a timely manner. I'm sorry we did not meet your expectations. If you have any questions please feel free to contact us! Kind regards, Triton Cycles

Posted 8 years ago

“I was ordered a silver CH103 derailleur hanger to replace an existing hanger which was left slightly bent after a crash. The hanger that has arrived is black and appears of different quality than both the original and the one pictured on the website. The bolts which came with it are too long, which means they stick out and obstruct the quick release slightly. At £26, it is an expensive replacement for what is essentially a small piece of milled aluminium, so I am disappointed not to have received something of better quality.”

Helpful Report

Posted 8 years ago

Hi, I'm sorry that you feel that the quality of the product is not what you expected. We have confirmed with Cinelli that the one we sent you is a genuine Cinelli part. They have informed us that the hanger is milled now because it makes the product stronger. The bolts are longer because they need to be compatible with multiple frames, you can cut them down to size to fit your particular frame. We do have some of the older versions if you would prefer those. Get in touch with us directly if you want to swap it over. Kind regards, Triton Cycles.

Posted 8 years ago

“No instruction. No idea how to set up the brakes. Phone up on a Saturday afternoon to ask for advise. But closed.”

Helpful Report

Posted 8 years ago

Hi there, I'm very sorry that you had issues with setting up your bike. There was an owners manual included, I'm sorry if you didn't find it helpful. We are open on Saturdays from 09:00 to 12:00. Again, I'm sorry if you just missed us. The setup for BMXs are usually fairly straight forward but we do encourage our customers to contact us if they ever need any help or advice; we are always here and happy to help within our business hours. If there is anything else you need help with, feel free to contact us! Kind regards, Jamie - Triton Cycles.

Posted 8 years ago

“Shipping badly to where I live. I'm hoping I get my 7days shipping led .and ....”

Helpful Report

Posted 8 years ago

Hi, I'm very sorry your order hasn't arrive with you yet. Your order was placed on the 7th and it was dispatched the next day with DPD. The service to Spain is usually 3 to 4 working days so it should arrive shortly. Please get in touch if you have any questions! Kind regards, Jamie - Triton Cycles.

Posted 8 years ago

“It will need to be two stars from me I am afraid, bike still not here after a week.”

Helpful Report

Posted 8 years ago

Hi there, Apologies for the delay in the bike reaching you. Unfortunately the courier lost the parcel containing your bike. They've only notified us about this when we've chased it up. We dispatched a new bike immediately to you which was delivered earlier this week. Apologies again for the delay and any inconvenience caused. If you have any questions or queries please let us know! Kind regards, Triton Cycles.

Posted 8 years ago

Triton Cycles is rated 4.6 based on 4,060 reviews