True Religion Reviews

1.2 Rating 337 Reviews
5 %
of reviewers recommend True Religion
1.2
Based on 337 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 14th March 2024
SG
True Religion 1 star review on 5th March 2024
Anonymous
True Religion 1 star review on 5th March 2024
Anonymous
True Religion 1 star review on 5th March 2024
Anonymous
True Religion 1 star review on 5th March 2024
Anonymous
True Religion 1 star review on 31st January 2024
Anonymous
True Religion 1 star review on 17th January 2024
Billie Harried
10
Anonymous
Anonymous  // 01/01/2019
Best breakfast west of the Appalachian’s. Dave the waiter was great. We travel from Willard to eat.
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Posted 1 year ago
I think for all the money we spend,shipping should be free!
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Posted 1 year ago
Purchased 10pairs of jeans December 2022 and just 2 months into the year 3 pairs ripped. Quality is very cheap now. I have older pairs that are still fine and have not ripped. Would give 0 stars if I could
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Posted 1 year ago
Brutal customer service. Do not order online from this once reputable business. I ordered $2400 in items and returned the same package unopened. I spent an additional $270 on shipping because they do not give a return label for Canadian customers. No problem I’ll eat the $270 but they gave me $1800 refund and told me it was customs duty and shipping. Duty and customs charges are not applicable for Returns and shipping costs from original order were nowhere near $600. What the hell happened to the $600?? The customer service team at True Religion are untrained incompetent robots who read from a manual
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Posted 1 year ago
Online customer service sucks!!!!!!!!
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Posted 1 year ago
Terrible customer service and the craftsmanship of their products are even worse.
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Posted 1 year ago
Horrible, Horrible, Horrible, Horrible customer service experience ever never received my order and it’s been hell trying to get customer service to respond to anything wish I could give this review a negative zero
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Posted 1 year ago
Wish I could have picked 0 stars. Sizes suck and do not fit well at all. Too long and super short from the waist. Super unfortunate because the design was nice but for this reason I will not be buying anymore.
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Posted 1 year ago
If I can give them a zero star I would First order I made with them and had the worst experience ever getting my item’s delivery their customer service texting and email and then no customer service number is no good to the point it sucks and I should have looked in the reviews first before ordering . Would had save me this stress they cause me . Never had the worst experience ordering from any on line stores this is the worst will never order from here and I advice that anyone ordering from this TrueReligion do not . People work hard for their Money for them to be this evil with their type of business they running on how they treat their customer .
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Posted 1 year ago
I got a tru religion jacket camo this season clothing I love the material the build pockets very strong but comfortable and playable
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Posted 1 year ago
Never order online! This was my first time ever ordering from the true religion store online! I usually just go shopping in person but I wanted to order. Christmas gifts this was 30 days ago! I even paid for express delivery I spent $300 on coats and jackets from true religion that were supposed to arrive on December 15, 2022! I constantly checked the routing and my package constantly stops in Florida says it’s delivering shows me a date that it will deliver and then reroutes back into Florida! I’ll never shop from this scam of a store again! I don’t understand how this is even happening with such a well known brand!
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Posted 1 year ago
If I could give 0 stars I would do that. Do not do an online order with this company. I ordered next day shipping and its been 4 days and I cant get intouch with no live person at all. All they give me is an email and I can't even get an answer there. Nightmare!
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Posted 1 year ago
First off customer service is horrible pertaining to the call center(text only). It's been 3 months now that I placed an order online that was roughly $1200 USD. And up to now have I seen the package to be delivered to me but carrier says they delivered....imagine I ordered about 6 different denim jeans outfits and shirts......so it's a large box and pretty heavy you would think.....true religion offered free shipping......I was a loyal customer up until now.....all my other orders I ever placed with true religion came with picture shown as proof of delivery....all of a sudden the most expensive delivery doesn't?.....I ENCOURAGE EVERYONE TO STAY AWAY FROM TRUE RELIGION ONLINE.....GO INTO THE STORE AND MAKE PURCHASES......$1200 LISTEN LEARNED!!!
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Posted 1 year ago
If I could give a negative I would!! This has been the worse experience ever. I’ve spent over $200 and I have not gotten none of my merchandise. I get on this stupid ass chat and they can’t help me plus they keep disconnecting. I will be contacting the BBB today because I’m fed The f$*k up
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Posted 1 year ago
This was my first time ordering from True Religion and it will most likely be my last! I bought my son a pair of $219 jeans for Christmas and paid for rush shipping. Here’s where it goes bad… I receive the jeans on 11/23/2022… so I thought! I open the package to wrap them up for my son for Christmas (it was the only thing he wanted) they sent me the completely wrong jeans! Wrong color, wrong size, wrong style! I reached out and customer service was extremely rude as if I’m the one that did something wrong! My son’s Christmas gift was ruined thanks to True Religion and their carelessness. They told me I had to send them back and it would take 2-3 weeks to get my money back and that I would need to repurchase the ones I was supposed to get in the first place! Yeah sure I have another $200 to re-purchase my son’s jeans but either way he will be going without his Christmas gift and then they disconnected the chat and went offline! Oh and I asked if they could at least give me my rush shipping that I paid for so I could get the correct jeans sooner and they told me NO that they would only honor ground shipping. This has been nothing short of a disappointment and a disaster! I have never had something like this happen before. This is by far the worst company I’ve ever dealt with!
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Posted 1 year ago
I returned items, they said they didn't receive it, UPS said it was delivered...constant emails no resolution. Phone number is not working. They never refunded my money
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Posted 1 year ago
Worst customer service I have ever experienced. I ordered my stuff December 6 was guaranteed Christmas delivery. Took me the entire day to reach a customer service agent through text. I tracked my package to fed ex facility in Orlando its been there since the 14 of Dec. Tried to.open case with fed ex they said the shipper needs to do it. Its impossible to get any satisfactory customer service response. Many of my Christmas gifts are in that missing package. I am not able to buy more gifts so now I will have next to nothing under my tree. I am beyond angry and after this I will NEVER purchase from true religion again.
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Posted 1 year ago
I will be reporting them to the BBB if I do not get an answer today.No one returns your calls, automatic emails saying process a return when you don't receive an item.This is a scam
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Posted 1 year ago
I returned a package that contained 11 items and they only refunded me for 9. I can't reach anyone no one answers, and the email is robotic. no one reads the email. looks like a robot replies back
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Posted 1 year ago
Companies like these sadly have a great product, but need to change the CEO. Eventually their dismal customer service will affect their profit! I was caught completely off guard when I went to a TR store to return my online purchase only to be told that they do no refund for purchases online" That's not what the website says" Class action suit? I would definitely say there is a case! I am still waiting on my refund, all I see is "In Transit" been like that for weeks. Companies like this disgust me, must be foreign owned.
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Posted 1 year ago
True Religion is rated 1.2 based on 337 reviews