“I would love to know what the Trust A Trader vetting process is for their traders as we have just dealt with an absolute cowboy who has left us with an unfinished garden, all of his waste and (now that we have complained) is saying we owe him money! Trust A Trader have done ABSOLUTELY NOTHING to assist us in their 'mediation'. We provided evidence including bank transactions, photos and videos of shoddy workmanship and waste, text message evidence - all of this to dispute the traders lies but Trust A Trader have not looked at any of it. They also flagged my partner and I's Trust Pilot reviews for them, and refused to post our bad review for the trader on their site for weeks while they "investigated". Avoid this company like the plague!!”
“I used trust a trader . Will never use again . I used the company to find a garden Company . I got a company that dug through my gas & electric mains . They also cut through my Virgin Media cable . In effect they completely left me in a mess. They tried to cheat me by using substanded items on the job . . Also took Over 6 weeks to finish instead of the One week initially quoted. Because they kept nipping off to finish other jobs ... a terrible company . Yes they finished the job ...but not how I expected ... but wanted rid of them . Never use Trust a Trader .”
“I complained about a trader on there website and they won’t investigate or let me leave a bad review. Trustatrader is lying and misleading the public. Do not trust this company.”
“I don't come from the area I live in so I can't rely on word of mouth for a good tradesman. I looked on TrustaTrader instead and found a company, local, that had glowing reviews. I double checked on companies house, to see if the company was legit and no, the company that advertised and still trading on TrustaTrader folded over a year ago. Being aware that short-lived companies can be a warning of cowboys, I wrote to TrustaTrader.com to ask them why this company was still trading under that name and wasn't vetted before TrustaTrader allowed them. I never got a reason, so I will avoid TrustaTrader and all those that advertise on it.”
“Absolutely appalling.
Long story short the builder we found on the site refused to finish the work (because he was ‘not well enough’). He left with £20k of our money - we have a quantity surveyors report that arrived at that figure - and despite numerous discussions with trust a trader he is still on their website and to make matters worse he is a ‘featured trader’
Their mediation service is a joke; we sent them a 50pg quantity surveyor report detailing the work done and the balance paid and the amount that the builder should refund us. Their mediation consisted of sending him the report and then telling us he disagreed. End of story.
We know this builder has done the same to another couple & mentioned that to trust a trader. We found human excrement in the garden after they had been working, they lost our door key and didn’t tell us for nearly a month. Trust a trader really don’t care.
Honestly, the traders are their customers, not the consumers and it shows.
They won’t let you leave a bad review before going through their joke of a mediation service either - so I can imagine a lot of people don’t bother, it’s all setup in favour of keeping the traders on there (and presumably collecting their fee).”
“I have been in business for 20 years, we decided to join Trustrader 11 months ago, what can I say.. what a huge mistake and a complete waste of hard earned money.
So we originally joined and after speaking with the sales team, we was told that we would receive approximately 6 leads a month on average, now understand this is an estimation, However we have been a member with Trustatrader for 11 months now, we have a fantastic page with good quality photos and reviews, which may I add was reviews from our own existing customers. (not one from Trustatrader)
In total we received 6 requests in 11 months!! and a grand total of 2 jobs. (wow)
After further research I noticed a lot of trades in our line of work have also not received any reviews in months which brings me to the conclusion that they are also not receiving hardly any work from Trustrader. Surely if you actually received a fair amount of requests per month you would at least convert some of those requests to jobs which would result in new reviews.
Personally if you are a trades person looking to join Trustrader I would avoid them at all cost and save your money as the overage experience has been absolutely disgusting.
Worse than Checkatrade which I was also a member with for 6 years with over 600 reviews before deciding to also leave. I urge any company looking to join to not bother as you would be completely wasting your money.
Regards Jon”
“TrustATrader put us in touch with scammers. Taylor roofing pretended to do work to our guttering which we now know they did not do, but we could not tell that at the time because of the height. They have vanished in to thin air and TrustATrader say they are in no way responsible as the company is no longer on their books. They are recommending thieves. They should be closed down.”
“I have a company with only 5 star reviews and I have been trading for over 30 years. I have been pestered to join trust a trader. Why join a company that have cowboy members. They do not vet their members. It is a money making scam for the directors an should be banned from TV!”
“The tradesman did an appalling job with my flooring which resulted in me having to completely remove it and replace it at considerable expense. I contacted TrustATrader with all the evidence. Dealing with this company was traumatic. They did ever thing in their power to stop me posting a negative review. The person I dealt with was rude and dismissive. I was viewed as an irritant and an inconvenience. Clearly this company is only interested in posting postive reviews. Avoid using TrustATrader, their sole focus is on preventing any negative reviews been posted so that they can keep the traders on their site so they can pocket their commission.”
“Spent a huge amount of money on a huge job. The team finished early leaving the job unfinished. Trustatrader helped by putting in touch with citizens advice etc. However won't release the traders address so can't find him to take him to court. Quotes to repair what's been done (proper traders) £14,000 and £16000. Trustatrader still displaying this man with 5* reviews. Gutted!”
“I've just moved to the area so didn't know any local builders for a job I needed doing. TrustATrader helped me find a great company who lived up to their reviews.”
“you pay 1000 gbp for one year but they dont give you any jobs. just add you as a trade in area( google is for free and works much better)
They dont look after you business just protect summer. Any one can anything about you even if this is lie they just block you don`t try even very it. VERY NOT RECOMMENDED WASTE MONEY”
“Won’t use the site again. Thought by using them I would find a high standard of workmanship from their recommended companies. Disappointed. Will use word of mouth/family and friend recommendations next time”
Thank you for leaving a review, and we are sorry you didn’t find the trade you were looking for. We have 1000s of traders on our platform and new traders joining daily across the UK, we hope you can find this platform useful in the future.
