Trustpilot Reviews

Name: Trustpilot
Rating: 1.34

1.3 Rating 2,585 Reviews

7 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.3

Based on 2,585 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 19th April 2024

Anonymous

Trustpilot 1 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is only a joke if they like it they out t on line if not then is out is absulte rubbish I believe they get paid to be honest not one star scum”

Helpful Report

Posted 1 week ago

“Here's all the proof you need. Trustpilot are fraudulent, avoid them like the plague. This website needs to go under. They have been deleting hundreds of thousands of real reviews from people with real experiences and proof. They are likely doing it for monetary gain from certain companies.”

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Posted 1 week ago

“Trustpilot just removed a valid review, incredible..... Do not trust Trustpilot !!! or Edreams Prime membership to book hotels and flights, the discounts are fake.”

Trustpilot 1 star review on 9th April 2024

Helpful Report

Posted 1 week ago

“Our renewal reminders were sent to a team member that no longer works for us. Their email had an auto-reply to re-direct emails to someone else but TrustPilot ignored these. They also emailed the person who signed the contract but not the account main admin/listed contacts so we were not informed of the renewal in advance, which also had an 8% price increase. Due to this, we reached out to TrustPilot for some help as we were not planning to renew, with the view we could pay for the quarter and then cancel. However, whilst we accept we didn't contact them before the date to cancel, they are refusing to help when they know that they emailed the wrong contacts in relation to the renewal. I've used Trust Pilot across two companies over 5 years and am appalled by the awful level of customer service received.”

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Posted 1 week ago

“What a joke Trustpilot are now. Every negative review is removed if the company objects that is not based on a genuine customer experience. Customer now has to provide phone records and emails to be believed. The consumer is now definitely not in control. Disgraceful behaviour.”

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Posted 1 week ago

“They allow fake reviews for businesses and when it’s clearly Shown that the person reviewing is lying and the business can prove it, they still allow it. And they saying there customer service guidelines that the reviewer cannot leave a bullying or harassing review, don’t believe it because they actually just leave it there.”

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Posted 1 week ago

“They make giving negative reviews very difficult,so you give up in the end”

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Posted 1 week ago

“What a bad company if you cant handle a bad review from reviewer then please no need to get our review on particular products”

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Posted 2 weeks ago

“Excellent services”

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Posted 2 weeks ago

“Unfortunately I cannot trust trustpilot anymore, they deleted my bad review of an Energy Company sending unsolicited letters and blocked my account.”

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Posted 2 weeks ago

“If they don’t agree with you, they will delete your review. I’ve watched the little mermaid. That was terrible, so I’ve left a review about it. A day later I’ve got the email that my review has been deleted.”

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Posted 2 weeks ago

“Trust pilot took down a 5 star reviews I gave, for no reason. I had proof to show that I was their customer. This didn't make any difference to Trust pilot. This makes me think they may be biased towards/against specific reviews and businesses.”

Helpful Report

Posted 2 weeks ago

“They claim I am not a real person writing a real review and that I am not with the company I was reviewing. The company told them to take it down so they did and asked me for evidence to prove it is real. Despite showing bank payments, emails from the company themselves and a screenshot of what my review was about (logged into the companies website!) They confirmed that despite the evidence shown that I and my review is fake. When I asked them how they can say I was not a real customer they advised they cannot tell me what specifically the company has said which goes to show they don't actually have any evidence at all as they would show it like i showed mine. Trustpilot is dishonest to consumers and protects companies which is completely against what they claim to be, independent and trustworthy. Not a service that can be trusted at all and if they truly didn't moderate reviews or take them down at the request of companies as it states on line that they do not, then why would my review be in question? All lies to protect companies and real consumers are not able to warn other potential consumers of real issues so they can make informed decisions. How trustpilot is even running at all let alone under that name is crazy. Cannot be trusted at all.”

Trustpilot 1 star review on 3rd April 2024

Helpful Report

Posted 2 weeks ago

“Trustpilot is not trust worthy anymore. They asked our team to get join premium services for our company we thought of not spending on them. They started removing reviews of our genuine clients. They keep and manage reviews for the companies who pay for them”

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Posted 2 weeks ago

“Relating to Furniture Village reviews on every other review site FV is lucky to get ** , my experience would be * had to fight all the way to get refunded on faulty furniture, just look at complaints on Facebook "let down by Furniture Village" it's disgusting how they are allowed to continue as retailers.”

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Posted 2 weeks ago

“I WOULD NOT TRUST TRUSTPILOT A LOAD OF DRIBBLE THAT YOU CANNOT LEAVE A HONEST REVIEW ALL REVIEWS ARE LIES MADE BY TRUST PILOT”

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Posted 2 weeks ago

“Quotex very nice platform,quotex very easy and binary trading app . Quotex wow amazing platform.love you quotex”

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Posted 2 weeks ago

“Trust pilot was good and then they went wrong. I have given them proof of a website that kept my ten dollars and they didn’t believe me. I gave them proof and still they didn’t believe me. Is this fair? No. I don’t understand what is wrong with people today. What kind of proof do I need for them too believe my truth. I will never give another feedback again on Trustpilot again.”

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Posted 2 weeks ago

“Trustpilot start removing the negative reviews for ransom Since June 2023 It seems that TRUSTPILOT decided to make money from our reviews by asking for ransoms from the companies that have lower stars reviews to delete the negative review for a money profit to TRUSTPILOT. this is the only reason I can think for which TRUSPILOT removed my negative review of Wells Fargo even after I presented multiple evidence to prove my review was legit. Notice: my review was 100% within the guidelines of Trustpilot. Trustpilot also removed my negative review of Trustpilot as retaliation.”

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Posted 2 weeks ago

“Trust pilot will delete negative reviews for certain companies and leave the good reviews. Had this done by the . Can't trust the star rating. Or their impartiality. Even provided evidence of the service and they would not put it back up.”

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Posted 2 weeks ago

Trustpilot is rated 1.3 based on 2,585 reviews