“Just like all the others stated. Negative reviews are removed, unless you prove to them with a million documents your reason for being unsatisfied. Positive reviews are kept no matter what the proof is. Trustpilot should not be allowed to have "Trust" in their name. They are dishonest and bought off.”
“Disgraceful platform, forum to all people post lies, untruthful, unfactual experiences and then hide behind terms that they can’t review. Report them to the relevant Ombudsman authorities, this behaviour needs to stop as it’s damaging small business and costing them more money to obtain new customers.”
“No matter what they say, it is a totally dishonest website. Several of my reviews that were totally valid and legitimate were automatically removed by their so called software. When I provided them the evidence, they never came back. Shame on them!”
“Not Trustable. It is interesting, if You write a good review You don't have to prove anything for them (so companies can trick their customers to write good reviews, like winning or paying for their reviews), but when You write a bad review, You have to have evidence and You have to provide it also.”
“So far, we’ve only found your service to be a problem. You consistently remove valid customer reviews and leave the business with zero recourse. You don’t even have the decency to inform the customer that you’re removing their review so they have an opportunity to comment.
We’ve reach out multiple times ans it’s become evident that you don’t care but literally advertise about your ethical “trustworthy” approach but in practice it seems to be quite the opposite.
Long story short, BUYER BEWARE. TrustPilot has zero concern about your business, your customer, or how detrimental it’s practices are for both! When you seek their help you’re either ignored or sent a canned email explaining something that’s has no bearing on the situation. It seems no matter what you do you’re just keep in this loop with zero resolutions.
I’ve given 1 star because zero wasn’t an option.”
“Trust pilot remove views for money from dodgy companies. We sent everything to them proving we dealt with super 1 investment and they still remove the review on the request of super1. funny how they never remove fake reviews”
“I left a genuine negative review for an Energy company and within minutes my review was removed. I'm also unable to log back into my Trustpilot account. I can prove I was a customer of the energy company.
I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots. Sooner or later it will back fire.
As for Trustpilot, I will never trust or use them again.”
“Trustpilot allow a scam organisation like Alphafxc to have fake 5 star reviews. I originally thought this meant Alpha were a kosher organisation. Alphafxc is now a recognized scam by European and Australian governments and financial organisations but only because people such as myself who have been scammed by them provided factual detailed reports of their fraudulent, criminal behaviour. Trustpilot is therefore supporting criminal behaviour. The internet gets more dodgy by the minute.”
“I left a Negative review for Premier Property Lawyers /PPL like many other people, it seems that PPl have someone working full time in trying to remove these legitimate reviews (rather than having any staff to actually do their conveyancing work !) and like many of these reviews Trustpilot remove them leaving a higher positive rating than the company actually should have thus making the leaving of reviews pointless as this is now a fake rating of PPl /Premier Proprty lawyers.
If Trustpilot cannot be trusted to show true reviews then they should not be hosting such a service ! !”