“I have a complaint with the Bad Girl watch I bought at vaal mall on the 29th of March 2024. The original color of the watch is already fading.
I then went to truworths in vaalwalk at Vanderbijlpark on the16th of April 2024, the guy who was assisting me there said he can't help me because I did not buy it there (but he was willing to help), I have to go to the shop that I bought the watch from.
Today, 17 April 2024, I went to Vaal mall truworths, where I bought the watch, the lady who assisted me said to me whenever a client buy jewellery at truworths, they tell them that the warranty does not include the fading of the color, the batteries, and the broken belt, which is what I was not told. And besides that, they weren't even going to help me because 14 days has passed. However, the watch was still going to lose it's color. Unless is the expensive ones, around R3000.00 because it's quality. I personally feel like it was rude for her to say "anyway, it was going to lose it's color". I asked her that my R600 is gone just like that, and she confidently said "yes".
I am hoping that my complaint will be fairly attended.”
“So I bought what was supposed to be a brown leather jacket...only to discover its pleather leather...how disappointing..the cost was not much different from the real thing...disgusted because it was disguised as a genuine leather article..I have since CLOSED my account”
“I bought a shoe yesterday 26 February 2024 and went back today 27 February 2024 to exchange the size and the Manager refused bad experience Eastgate Mall Truworths no proper customer care”
“Crushed expectations after cancelled order!
Ordered a men's fragrance online at a good sale price. Order was just cancelled after a week as they said they no longer had the item. Disgusting customer service support. Will never shop online at Truworth again.”
“I have settled my account on the 4th of August, yet it hasn't been updated with the credit bureaus. I have been calling and emailing, but no one has been helping me.
Today is the 28th of Dec, and this has been negatively affecting my credit profile and Truworths does no care!”
“I would like to take this opportunity and thank the service I received after checking for a coat. The item was only available in Mpumalanga Baberton Trueworths and a lady named Khabonina was able to help me out.
She explained process required and was very patient with me and able to answer all questions I had.”
“To everyone who shops online I would not advise you to do so with Truworths,I have purchased an item and gave my wife all the necessary documents to collect at Uzzi Festival Mall to my surprise they refused to give her my parcel cause they say rules have changed funny enough it was previously done I would send her to collect on my behave.They seem to be a trend with this kind of service at Festival Mall and the staff felt that they can't ever speak to me over the phone or take my call as well.The number listed for the store does not exist I'm really shocked with this kind of service from such a big company”
“I always trust Office London especially on online purchases.1.They Deliver the correct order on Time, They also have Excellent customer service .#Happy Customer”
“I was so disappointed with my purchase from truworths online. The order i made on the 20th May 2023 was disrespect to my money and time. I received my dress with threads torn on the slit and upper back. The price tag was detached from the dress which made it impossible to return the dress or make an exchange. It looked like someone was fitting the dress and it was then torn. With a purchase of almost R800 that was not value for money. Stop giving us the second hand clothes. Respect your customers and appreciate their money and time. Please ensure that your packaging staff value our money is not like they are doing us a favor. If the order I placed today is unsatisfactory I will take my business to other online stores.”
“Dear potential Truworths customers, please read reviews before you purchase from them. I've been a loyal customer for years, and recently purchased a new handbag, within 4 months of occasional use, sadly the (pricey) bag has frayed. This has been used with care, (have other bags that have lasted so much longer with no problems.) because I didnt retain my slip, they are not able to assist me.
(Never thought I would need to keep my slip for products that have such a high price, which should be as high quality?) Very poor quality, you've lost me Truworths.”
“I would to thank Mavis from truworths mvusuludzo in Thohoyandou for assisting me the way she did.
I have to attend a wedding on Saturday the 15th and I am based in Johannesburg. Found the dress that i wanted to wear but my size was sold out. Check on the internet if there is any in stock near malamulele or Thohoyandou. Found 1 in mvusuludzo.
Contacted spoke to Mavis and she assisted me. Spoke to her and explained my situation. And she assisted me and arranged that i can come on Wednesday but got to limpopo late on Wednesday. Called her again and made arrangement for me to be at truworths mvusuludzo in Thohoyandou Thursday morning. Went there today and I got my dress. She gave me the best service ever and I would like to take this opportunity to appreciate her. Mavis thank you so much”
“Sh!ty material, poor quality and f#cked up hand work. Someone tell me why is this R750 blazer hand sewed like this & yet so expensive? The poor cheap material my God 😭!! Took it off at work only to realize this. WTF is this rip off all about??”
“I regret to inform this department about the poor service that I have received at Truworths Upington and I as a customer wanted to give them the opportunity to make this rite.
I bought a item for my wife last week as the slip is attached to this email, but the item had quite some errors and did not suit my wife's needs.I immediately questioned the products standard and durability of the product as my wife did not wear it once, but have put both shoes on at home to fit and removed it immediately because it was not comfortable. So upon taking it back as a customer with an account I thought I could be help. But to my disappointment the Manager Ruzan Bok, and Area Manager: Elkay Mkiva turned me away, forgetting to serve Truworths customers and at the same time loosing me to ever buying from Truworths again.
I myself is a Store manager at TFG and understand about how policy works and how important it is to serve our customers, but never have I expect this poor service from Truworths Upt. They would loose a customer instead of writing off a poor item”
“I bought his green fleece sweater 3058624 35561 W22 from Truworths. Its pathetic, I cannot remove it in public as it leaves my inner top in such a mess with all these fluffy pieces of small blankets. Its unbelievable that Truworths now sells such junk and to imagine that I bought it for 460rand is unbelievable. Wish they can just give me my refund and take their thing back”
“I've been longing to buy this coat and only to find out that they all have the stitching problems on the side just below the pockets, I went to Truworths Mall of Africa, Eastgate and Menlyn mall and checked all the coats, different sizes and they all have the same problem and I raised my concerns with the staff at 3 malls and they kept on saying it's not their problem but the manufacture, on the 16 June 2022 I went to Truworths eastgate and I checked the same coats and trust me they all had same problem, then I asked the cashier and she said to me if I buy the coat its gonna be at my expense to take it to the tailor and fix it, really this is nonsense and unacceptable. Please check the stitching of Truworths coats before purchasing. I really can't spend R1099 on a coat and still spend more to fix it because of their "manufacture error".”
