Tu Clothing Reviews

1.6 Rating 44 Reviews
14 %
of reviewers recommend Tu Clothing

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taking so long for order to arrive when ordering on line. lTravelled 14 miles to pick up today, ordered Friday 1st March.. Will not do this again
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Posted 3 weeks ago
For the second time in a few weeks Tu have cancelled my order. Very frustrating. Why accept my order if its not actually in stock. Both items I really wanted and ordered in good faith. Very annoyed and disappointed.
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Posted 2 months ago
Item ordered Friday with Monday delivery to store for collection No delivery Monday, Tuesday or Wednesday Customer service advised delivery definitely on van which would be definitely delivered Friday Friday no delivery but Customer Service said don't worry the money will automatically be refunded on 28th December Poor service from tu clothing Poor service from sainsbury's/Tonbridge
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Posted 3 months ago
Ordered Xmas presents on the 6th December only when I had confirmation did I know delivery was 15th December it is now late evening in the 16th still nothing have phoned 5 times only to be told order still being processed how long do they need. These items were Xmas presents being taken to recipients tomorrow no chance now stores don't open until 10.00am and no confirmation they will be there. Well done Sainsbury my first and last online order with you will stick with next and Matalan dly within 3 days. Also no communication saying goods will be delayed disgusting customer service.
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Posted 3 months ago
Colour of jumper doesn't show up as pictured (and was carelessly packed with hanger piercing the front),and coat was not petite as advertised. Will not buy from Tu again.
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Posted 3 months ago
Long sleeved tshirts top olive (also available in rust)neck too big. Bulges, falls off the shoulders. Not a good fit. Got a 16. Any smaller would be too small on the hips.
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Posted 3 months ago
Order confirmation email stated collection from 4pm, 1 Dec, but when I drove to the store especially, it wasn’t there. Tried 3 days later, still not there. Meanwhile, 25% offer launched on all TU clothing. Eventually received a text message a week later, so made yet another journey, then a 4th journey because the items were of poor quality & didn’t fit. All in all a very disappointing experience & I won’t be ordering anything via the website in future.
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Posted 3 months ago
The TU Click & Collect Service needs a major overhaul, it is ridiculous that waiting 3-4 days just to collect an Item from a convenient store near to you. Really, TU should take a look at NEXT and M&S's successful Click & Collect service as nine times out of ten they are next day.
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Posted 4 months ago
I ordered a pair of jeans on the 23rd of October with a delivery date of three to four days, the useless website said they were in stock on going to the store they were not. After waiting until the 3rd of November I cancelled. As its really difficult to navigate their website and phone line getting to talk to a human is impossible. that's my relationship with tu clothing and ordering on line over.
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Posted 4 months ago
I got into shopping at TU online during Covid lockdown. It was brilliant, bought loads at the time. But now, for the last 6 months or so, they redesigned the website. It's showing clothing out of stock when you search for an item, what a waste of time. What's the point of showing stuff when you don't have it in stock. I am not buying anything from TU just on principle now! They need to sort out their website and fire whoever has come up with the new one.
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Posted 4 months ago
Placed online order 22.10.23 told would be in store 27th, then had email to say delayed & will be in store by 28th- waited! Heard nothing from Sainsbury’s with no updates! Called there useless customer service to be told my order hadn’t even left there warehouse’?! Told them To cancel my order & want Money bank to be told I can’t cancel As I have to wait to have it delivered to store then I can cancel, advisory kept saying How busy They were due to there sale!? Not my problem, Sainsbury are greedy & clearly can not accommodate for the level of orders they are taking ?! Will Never use TU again
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Posted 5 months ago
I ordered an item for click and collect. The wrong item was sent. Even though it was not my mistake, it seems it is my responsibility to sort it out. Apparently they don’t replace clothing items, even if it is their error. I have to return the item myself, wait up to 30 days for a refund and then re-order. No discount or compensation was offered for the inconvenience. It seems that Tu are unprepared to own up to or accept their own mistakes. They also seem to be behaving as if they are the only online clothes retailer - well they’re not and I’m sure there are plenty out there who offer a decent customer service, which is where I will go in future
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Posted 6 months ago
My order was very late, no information was given or any attempt made to contact me. The Customer Service Chat did not help at all, she just stressed how busy they were. Not my problem, employ more staff! Can't comment on the order as it arrived way too late, so just got returned, which was just more hassle and inconvenience. Would definitely not recommend.
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Posted 8 months ago
I purchased the mono block black and white dress. Originally bought a size 18 as a review said the size was small. I found it far too large. I take a size 16 and ordered that size which fits perfectly. A nice dress at a good price.
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Posted 10 months ago
Avoid the Argos Corey's Mill Stevenage Customer service at the Argos includes being told your a liar, a con-artist and a bad mother. Absolutely disgusting, all because Kim the "duty manager" didn't like that the main Customer service department authorising a refund and even spoke to her directly to state this, she refused. Kim became entrenched and narrow minded on her decision, even when the Customer service said they would process the refund from their department. She then proceeded to call me a "bad mother" for trying to get the refund on a product that had a one year return policy and was purchased less than a week previously. I was open to a replacement product, or a gift voucher to use. I purchased two outfits and the other did not react in the same way. I can only assume she was having a really bad day, and decided it was appropriate to speak to a customer like this. Absolutely disgusting. The customer service line provided a full refund. I have raised a complaint. The disgusting personal comments were heard by one of their own customer service operatives on the phone and by other customers present.
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Posted 10 months ago
Ordered and paid for next day delivery. When it did not arrive I contacted customer service by email they came back quickly and apologised and told me the order was delayed and would be delivered the next day. Still no order the next day so I tried the tracking link. The order was on the way back to the supplier so I contacted customer service who answered very quickly and were very helpful but advised that the package was damaged so had been returned and a refund would be made. I told her that I did not want the refund I wanted the items I had ordered . Surely I should have been given the option to have the order sent out to me again but no the refund had already been made. Why a business would refund rather than keep the money for an order I do not know....... I would not use again
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Posted 1 year ago
Pjs to big tried to return to argos despite having order number on my phone WITH ORDER staff could not find it on there computer manager said he will send me a refund through email I've no proof I handed item to him so disorganised will wait for the refund
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Posted 1 year ago
Nice soft material pyjamas but they've shrunk in the wash 🙁
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Posted 1 year ago
Must be a lucky customer. Never had a problem with click and collect. Maybe I'm in a good transit area. Bought lots of clothing all fab quality. Winter 2022 range very good. Party clothing great quality and fab price. Boots are very very good. Bought lots from their range this year and last. Great prices and choice. Great hiker boots. True to size. Consistant in size too between all pairs. Good local store which stocks a large range of clothing for all and footwear.
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Posted 1 year ago
The clothes are awful especially the ladies so old fashioned. The clothes use to be really good, this year they have gone down hill.
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Posted 1 year ago
Tu Clothing is rated 1.6 based on 44 reviews