Turo Reviews

1.3 Rating 423 Reviews
7 %
of reviewers recommend Turo
1.3
Based on 423 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Turo 1 star review on 18th March 2024
Nancy Lynn Stroosnyder
Turo 1 star review on 18th March 2024
Nancy Lynn Stroosnyder
Turo 1 star review on 3rd March 2024
Anonymous
Turo 1 star review on 28th February 2024
Anonymous
Turo 1 star review on 18th February 2024
Anonymous
Turo 1 star review on 13th February 2024
Juls
Turo 1 star review on 13th February 2024
Juls
121
Anonymous
Anonymous  // 01/01/2019
1
Nancy Lynn Stroosnyder
I only gave them one star, because I HAD to. We rented a car for 13 days in Florida. On the day before we were to return to Michigan, the car tire picked up a nail. It was too flat to drive any where for repair. I called Turo who contacted the owner. She wanted it brought to a shop over 80 miles away, but then finally agreed to have it towed to a shop just 10 minutes from where we were staying. The owner of the shop stated that the tire could not be repaired as there was too little tread left. In fact, he checked ALL of the tires and stated that he was surprised it was even allowed by Turo to be on the road, as all FOUR tires were dangerously worn! We were left to scramble to find a ride to the airport the following day and our last full day in Florida was ruined. Getting any sort of refund is not easy, even after providing pictures of the tread gauge. I will NEVER use them again.
Turo 1 star review on 18th March 2024 Turo 1 star review on 18th March 2024
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Posted 1 week ago
1
Verified Reviewer
If I could give zero stars, I would. They are a pro-host and not pro guest company. Be aware of illegitimate charges and claims by the hosts as well as Turo. After renting a car from Turo for one day, I was charged over $1000 for scuff marks and paint scratches under the front bumper (see photo) which I did not cause. I also don't take pre or post trip photos of under the vehicle!! I would never use this platform to rent a car again! Just horrible! Join the class action lawsuit if you have had the same experience. https://topclassactions.com/lawsuit-settlements/money/fees/turo-class-action-says-customers-charged-undisclosed-fees/comment-page-9/
Turo 1 star review on 3rd March 2024
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Posted 3 weeks ago
1
Unverified Reviewer
Avoid Becoming a Turo Host: Nightmare Experience As a former Turo host, I feel compelled to share my experience with the platform. My recent encounter with a problematic guest has left me deeply disillusioned with Turo's policies and lack of support for hosts. The ordeal began when my car, returned in pristine condition by a previous renter at 9:45 AM, was picked up by a guest at 12 PM. Despite initially seeming cooperative, the guest's behavior quickly escalated into a nightmare scenario. Initially, everything appeared to be going smoothly during the guest's week-long rental period. However, trouble arose when she requested an extension the day before her scheduled return date. Given my fiancé's upcoming work trip, I had no choice but to deny the extension and informed the guest of the urgent need for the car's return. To accommodate her, I reluctantly approved a late drop-off until 10 PM. However, as the hours passed and the guest failed to provide an ETA, I grew increasingly concerned. By midnight, with no sign of the car, I contacted Turo and filed a "no return" report to extend the protection plan, as per their policy. Finally, at 1 AM, the car was returned, but my relief was short-lived. Upon inspection the following morning, I discovered extensive damage that had been concealed in the darkness of the night. Not only was it filthy and reeking, but my driver's seat had been deliberately sliced open, rendering some features unusable. Duck tape is all that keeps it from getting worse until I can afford a new seat. Despite providing photographic evidence and a statement from the previous renter confirming the car's condition prior to the guest's rental, Turo summarily denied my claim with a biased and lazy investigation with no consideration for common sense. The damage was severe, with one slice so deep it cut through the foam of the seat, leaving me facing exorbitant repair costs. In my attempts to appeal the decision, I encountered nothing but indifference and stonewalling from Turo's claims department. Despite the glaring evidence of foul play, they callously disregarded my plight and refused to provide any meaningful assistance. Furthermore, Turo's communication channels are deliberately opaque, making it virtually impossible for hosts to seek recourse or resolution. Their blatant disregard for host protection and welfare is utterly appalling, especially considering the pivotal role hosts play in their business model. In conclusion, my experience with Turo has been nothing short of a nightmare. I have withdrawn my vehicle from the platform and will vehemently caution others against entrusting their assets to a company that prioritizes profit over host safety and security. Avoid Turo at all costs, lest you find yourself ensnared in a similar ordeal. *5 pictures of damage, 1 predamage*
Turo 1 star review on 28th February 2024
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Posted 4 weeks ago
1
Unverified Reviewer
Rented a 2017 Toyota Corolla from turo and when I got the car the tank wasn't full. The next day I get an email saying I owe almost $40 for gas because I didn't fill the tank. Low and behold turo charged my card for gas that I don't owe even me showing pictures that the tank wasn't full when I got the car but they didn't care so now I have to dispute the charge on my card.
Turo 1 star review on 18th February 2024
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Posted 1 month ago
1
Juls
I initiated a rental in San Antonio Tx this past weekend. I wanted to pick up and drop off at the airport. My price went from $108.95 to $158.95 the extra $50 was a delivery fee. When I was informed of extra fee, I informed them to cancel the rental. I was then charged the extra fee. Now I am filing a claim with my credit company. I rented a car through AAA same days for $65.00
Turo 1 star review on 13th February 2024 Turo 1 star review on 13th February 2024
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Posted 1 month ago
1
Michell Montessi
The host Thomas with the 2019 black Toyota Corolla didn’t show up at meet time. Did not answer or respond to any of my phone calls or texts messages. When I got there his cousin told me to open the car door and see if the keys were in the car and it smelled like a big pile of weed!! Totally not the photo as shown on the app. Never did show up nor did I hear from him. Terrible terrible experience with this Host.
Turo 1 star review on 25th January 2024
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Posted 2 months ago
1
Brian
Turo is one of the most one-sided platforms for car rentals. I opened an account around 4-5 months ago, optimistic that this could be a nice way to make a few extra bucks on the side. After renting my car out ~20 times, I achieved All-Star Host in early January 2024. Achieving All-Star Host status didn't come easy as there were a few instances that made me question continuing to rent my car out through Turo. A few reasons are: 1. Turo Customer Support is beyond poor. They are petty, they are retaliatory, they are greedy, and they are mischievous. One of the first issues you run into as a host is getting reimbursements through the platform. I had Customer Support cancel a reimbursement that one of my renters agreed to pay because they felt like it. Then they threatened to close my account because I was frustrated and gave them direct feedback about their shortcomings as a Support Staff. I had to go entirely out of my way and email hunt for executive's emails just to get a $36 reimbursement resolved. 2. Turo does not screen their 1st renters well. I was hosting another trip for a renter who told me they were driving from Portland to California and back. This was fine and cool as this was the expectation that was set for the use of my family's vehicle. However, this renter decided to lie and additionally conceal that their actual trip was driving my vehicle from Portland to New York and back. During the trip they accrued numerous tickets which flowed in weeks after their trip ended, they brought animals into my car which urined and defecated in our vehicle, and when they returned our car they had provided it back in a condition that was beyond unsatisfactory; not to mention the smell of rotten animal waste. I attempted to submit an invoice to the renter to cover the $450+ cleaning fee, urine spot removal, damage to our trunk partition cover, scratches to the vehicle, and much more. Instead, the renter just had to ignore the invoice request and never had to pay a dime. When I flagged this to their support staff, they didn't look into the issue, instead, they just informed me to adjust a couple of settings on the website and to file an invoice request. 3. Last but not least, I had a mileage reimbursement that was never paid out. On the platform, Hosts have the option to adjust the total mileage allotted on a per-day basis. I had mine set at 500 miles per day. My renter from this trip drove over 1000 additional miles during their trip. When I went to submit an invoice for the trip, there was only an option to submit a request for tolls or fees; neither option satisfied what I needed–however, I selected tolls. When I submitted this to the renter, again, all they had to do was ignore my request. Additionally, their support team went in and manually canceled my request. Then they told me that I needed to submit an invoice and that the time had already passed to do so. I decided to try and resolve this with one of their chat representatives, Joselito, who "assured me" that this would be resolved and that I would be reimbursed for the additional mileage. Spoiler alert, it didn't get resolved. Instead, the Support team decided to push my request to email where they sent me a standardized, cookie-cutter email, informing me (you guessed it) to file an invoice. When I grew even more annoyed, I decided to reach out to the executive team again and voice my irritation and frustrations with their customer support as a whole. In light of Turo and their entire team's inability to logically and critically solve problems, I decided to pull my car off their platform. Then the pettiest thing happened, I received an email from their executive support team stating that my account had been closed for breach of community guideline rules; another spoiler, they never referenced which guideline was broken just a blanket statement. Turo and their staff have zero ability to receive product feedback or constructive criticism. Rather, they just target and retaliate against you if you show one ounce of frustration with clearly frustrating situations and caused by Turo and their support staff. If you are thinking of hosting your car on Turo, Do. Not. Do. It!!! They are greedy, pathetically petty individuals, who have a complex entitlement issue.
Turo 1 star review on 19th January 2024
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Posted 2 months ago
1
Robert C
I rented a minivan on turo. The vehicle was given to us dirty and unsafe. The vehicle had actual garbage in the vehicle and old underwear. It couldn't have been dirtier. I've attached pictures of the vehicle to show the trash in the beginning of the trip that shows how unclean the vehicle was and the underwear under the seat. We removed the trash so we could continue on our trip. The owner provided us an unsafe vehicle that had wipers that didn't work, a rear light turn signal that was broken, a side door that didn't lock, a window that wouldn't close properly, and a windshield that was so scratched from not replacing the wipers we couldn't see properly through it at night. I brought all of this up to the renter and they told me to fix it and they would reimburse me. I fixed the wipers and the turn signal so it was at least drive able. The wind shield being scratched makes this vehicle very unsafe. I cleaned the vehicle so we wouldn't be late for our vacation, otherwise I would have returned the vehicle. I didn't know about the vehicle safety issues until after I was on the road and it was too late to turn back and return the vehicle.
Turo 1 star review on 7th January 2024 Turo 1 star review on 7th January 2024
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Posted 2 months ago
2
Judd
I had a terrible experience as a Turo Host!! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket! As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response. The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.
Turo 2 star review on 29th November 2023
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Posted 3 months ago
1
Craig
I rented a car from Turo for 4 days. Before returning the car the car was cleaned and vacuumed out. About a half and hour after the car was returned I noticed they try to charge my card an additional $150. Luckily my card was locked. I then noticed they had sent me an email from The Host trying to charge $150 smoking fee. He included three pictures of specs of dirt or something in the cup holder. And that was proof enough for them to say that someone was smoking in the car. No one ever smoked anything inside that vehicle!! Upon reading their policy it's stated in highlighted that there has to be proof that someone actually smoked and lit a cigarette or cannabis inside the vehicle. Which no one ever did!! I have a smoker so I did have cigarettes. But nothing was ever lit inside that vehicle!! For the simple fact that I knew they would try to charge $150 cleaning fee. Nowhere does it stay in their policy that you aren't allowed to have tobacco products on you. Just that you aren't allowed to smoke. Which is fine and acceptable. Two room is a scam and I guess their host start too!!
Turo 1 star review on 24th October 2023 Turo 1 star review on 24th October 2023 Turo 1 star review on 24th October 2023 Turo 1 star review on 24th October 2023
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Posted 5 months ago
1
Unverified Reviewer
Put my 2023 car on turo, 2nd booking damaged my car. Both host and guest reported damage. Turo stated they'll respond in 2 working days. It's not been a whole week. This app is dodgy don't host your car on here! They'll leave u helpless and neglect you, even though they say the opposite "don't worry turo will take care of this and that"
Turo 1 star review on 29th September 2023
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Posted 5 months ago
1
Pradeep
My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.
Turo 1 star review on 11th August 2023 Turo 1 star review on 11th August 2023 Turo 1 star review on 11th August 2023 Turo 1 star review on 11th August 2023
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Posted 7 months ago
5
Lucian Cociug - Germany
Very happy to use turo in Alaska / Anchorage - impeccable services 5 /5 starts - price was more than OK , delivery exceptional , the host also 5/5 stars
Turo 5 star review on 4th August 2023
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Posted 7 months ago
1
Not Pleased
Was told about this company by many. I tried this company several times. Each time they have failed to deliver. First rental was not legal to be on the road. Second vehicle was listed, booked, then canceled by host. The vehicle was listed but was wrecked and was allowed to be booked. Third car listed, booked and also canceled by the host. And behold had to wait for them to play around in my account after refunding then recharged to wait 3-5 business days. Here we are yesterday same rinse and repeat this time. Now there's a hold on my account after a host canceled again. Won't get any resolution anytime soon. I will never ever try this again with this company. Love the vehicle chose but company is a scam.
Turo 1 star review on 25th June 2023
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Posted 9 months ago
1
Verified Reviewer
Not worth the stress and deception. My rental experience started out by being charged $65 to leave the airport parking lot - a fee the owner did not tell me about ahead of time. Windshield was impossible to see through. Owner was unresponsive. The biggest problem though was getting charged $250 for a smoking fee without any notice. I have never smoked a cigarette in my life. (Look at the attached photos to see the "proof" they used for smoking. They are pictures of a total of flakes of dust and debris.) After charging me the smoking fee, the owner ignored my messages asking why she did that. I was able to contact customer service (very difficult to get a hold of) and they determined the photos submitted as proof for smoking definitley did not fit smoking violation criteria and should be reimbursing me the money in a few days (hopefully they follow through with their word). However, because I fought the smoking violation, I have been banned from the app (I have attached screenshots of the email conversation in which they decided to ban me from the app so you can see the customer service vibe) The deception they use for ratings on the app and internet is wild. The app is average rated 4+ stars, but here the rating is clearly lower (1+ stars). The person I rented from used the same type of deception, a series of reviews she clearly paid for (as they were posted in the same day or short span of days) to inflate her rating. That level of deception on the company-level and individual owner-level is indicative of scamming. I would not recommend going through this headache. The "savings" are not worth it and will end up costing more time and money than your standard "big" rental agencies like avis, alamo, etc.
Turo 1 star review on 20th March 2023 Turo 1 star review on 20th March 2023 Turo 1 star review on 20th March 2023 Turo 1 star review on 20th March 2023 Turo 1 star review on 20th March 2023
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Posted 1 year ago
1
Not Happy On Maui
Canceled our listing and future bookings due to a safety recall on our 2018 Jeep. Just dropped us, no phone call or e mail. Called Jeep, it’s just a notice. Jeep will be conducting the recall in the 2nd quarter of 2023. Sent TURO the notification with my vin number on it. After hours of talking and chatting with them, they won’t budge. Their customer service is really bad. Most agents don’t understand what we were trying to say. TURO is good at collecting money but that’s about it.
Turo 1 star review on 8th March 2023
Helpful Report
Posted 1 year ago
1
KAREN DUNCAN
ON 12/29/2022 MY CAR WAS TOTALED BY A TURO DRIVER HE WAS GOING SO FAST THAT HE OVERTURN THE OWNER CAR HIT MY CAR AND 2 OTHERS TURO LIABILITY IS $5000. BETWEEN THE 3 DRIVERS, THIS ACCIDENT HAPPENED AT 5AM IN MALDEN MA - I WAS ASLEEP ALL HE CARED ABOUT WAS HIS CELL PHONE
Turo 1 star review on 9th February 2023 Turo 1 star review on 9th February 2023
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Posted 1 year ago
1
Verified Reviewer
Turo did not do their due diligence to ensure the host followed the rules. The host (Damien) was supposed to file a report to request payment for the tolls but never did. He then forgot to pay the tolls and incurred late fees. At that point, he notified Turo. Instead of first investigating with us, Turo automatically charged my card $800 without informing me beforehand. Even though we reminded Turo of their policy, they did not reimburse us. My advice is to stay away from Turo.
Turo 1 star review on 1st February 2023
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Posted 1 year ago
1
Karen Duncan
A turo driver hit my car and totaled on 12/29/2022. He not only hit my car but 3 others. The turo car and my car are a total lose. the insurance for turo Travelers will only pay $5000. and that is divided between 4 damaged cars. Also this driver has numerous accidents. He overturn the turo car
Turo 1 star review on 20th January 2023 Turo 1 star review on 20th January 2023
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Posted 1 year ago
1
Verified Reviewer
TURO has rental car companies that use its platform to rent their cars- good idea but they are SCAMMING THE SYSTEM and seems like Turo is compliant. I rented a car for 1 day. Walked around it and saw no issues when i picked it up. Never had any collision or encounter during the time. Took pictures of all sides when dropping if off. Then a few days later got a Damage Claim for $1200- SEE TH TURO PICTURE WITH GREEN BOX there is literally no damage- maybe some feather scratches but hard to tell due to glare. i have asked repeatedly for before pictures to compare but they refuse to send. All the emails just say "put it on your insurance" to cover cost- well that makes my insurance go up plus $500 deductible. I finally (after hours of searching and calling) got a rep on the phone. He immediately agreed when he saw the photos and said he would resubmit and get this taken care of. 2 days later got a "form" email saying damage claim dept has confirmed damage- the Green box is the $1200 damage. I have seen many other posts on this so not isolated.....RENT FROM REAL CAR RENTAL COMPANY- They would NEVER pull this SCAM!!!
Turo 1 star review on 6th January 2023
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Posted 1 year ago
1
Julia
AVOID AVOID AVOID. Don't count on Turo's help when things go wrong. I attempted to extend a rental that was plagued with issues (that I resolved on my own with the host). Flat tyre, tyre replacement, subsequent NEW flat tyre, presumed valve issues at this point. For whatever reason, the extension request didn’t go through properly on the app and when I contacted support in the morning to arrange the extension with them, I was informed that I would need to make a BRAND NEW RESERVATION on Turo for the car. This was now going to cost me £330, instead of the £204 quoted to me for the extension I attempted to make the day before, in addition to a NEW DEPOSIT of £250, while they continued to hold my existing £250 deposit. I informed them I would find an alternative solution to making a new booking through them. Turo support then proceeded to send me threatening emails about contacting local police and keeping all of my deposit if I didn’t either return the vehicle immediately (?!) to the host, or make the new booking with them “within the hour”. They then proceeded to take an additional £79.17 payment for the “late return” (which I doubt the host will see a penny of), despite my being in communication with my very friendly host who was aware of our situation at every point on the trip. Still no sign of my deposit being returned. Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week. You guys have really been the icing on the cake. Will AVOID in future.
Turo 1 star review on 4th January 2023
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Posted 1 year ago
1
George B
I’ve had good experiences with the hosts and the vehicles. My issue and it’s a big one is the pricing. The taxes, trip fees, insurance it adds a minimum of 90- 100% or more of the actual rental price. A 2015 S class Mercedes for. Few days was $427 BUT after taxes, trip fees and insurance it was over $1200!!! Range Rover sport $1203 for the rental after all said and done $2250! It’s absurd the fee structure. LOOK AT THE PICS.
Turo 1 star review on 29th December 2022 Turo 1 star review on 29th December 2022 Turo 1 star review on 29th December 2022
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Posted 1 year ago
1
Tom
This is real review. The 2 right Side tires had 2" chunks of the sidewall missing and damage to the rim. Owner said it was safe to drive I took it to a tire place and they said don't drive it is too dangerous the owner gave me a hard time and Turo also made it difficult for me to get my money back and did not treat me as though I was telling the truth how outrageous. This is a buyer beware company and you are on your own.
Turo 1 star review on 27th December 2022
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Posted 1 year ago
2
YK
Rented a Tesla from Turo ... car appeared nice but the pick up was so hectic that I couldn't take photos. The car is a 2018 and I found that I was constantly having to charge it. Literally go 85 miles and spend an hour charging. Gas is cheaper and quicker. Getting ready to return the car I stop and charge to 90% ... drive the 40 miles to the airport and the charge is not 63%. Host hits me $$ for the low charge. In talking to Tesla, they inform me that an older Tesla like this 2018 will have battery degradation and the charge won't last. I feel like getting charged for an issue with the car is ridiculous. But the best is yet to come ... When I picked the car up, at the airport night before Thanksgiving, things were crazy chaotic and I could not take photos. Of course I promptly forget about this step in the excitement of seeing my husband after so many months apart. I return the car and walk around it with the host. We're both taking photos. We part ways and hours later he informs me that he's getting an estimate to fix the tire rub on the back passenger side. I'm like what? I didn't hit anything so this makes no sense. I'm comparing his before and after photos and the before have a ton of scarred-up marks on the wheel in question. Even more interesting is that it's difficult to tall which tire is which in his original images and the tire for the back passenger side appears to be a completely different tire. The Tesla icon placement in relation to the valve stem don't match up. So now I'm waiting to hear from Turo because this seems seriously sketchy. I paid $630 to have this car for 4 days. The fees are high and the vehicle and aggravation are definitely not worth it. From now on I am sticking with Enterprise or Budget.
Turo 2 star review on 29th November 2022 Turo 2 star review on 29th November 2022
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Posted 1 year ago
1
Scott Young
SEE PICTURES- They have companies that use their platform to rent cars. I picked up in parking lot at airport THT Houston (DONT USE) - walked around car and no damage. Dropped off same place- had no issues was short 24 hour trip. Took picks per instructions. Had no issues/incidents - then received bill for $1200. They sent pics that zoomed in on high resolution pictures maybe showed some “feather” scratched- see attached. I can Understand the company trying to scam me but spent hours finding a Turo rep and they agreed did not make sense and would have Turo review the claim again. A week later got email saying yes I owed - crazy. Never rent from Turo- can get $1200 bill even if no issues
Turo 1 star review on 21st November 2022 Turo 1 star review on 21st November 2022
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Posted 1 year ago
1
Gevork
Please avoid ever booking with Turo. Worst and scariest experience I have ever had booking a car. We rented a vehicle last week. Made sure to document all damages during checkin. A soon as you hit 60mph the vehicle would shake barely controlable. The vehicle was not safe to drive. When we returned the vehicle the host claimed the same windshield damage which was included with pictures in our checkin process. When we disputed the host got vengeful and claimed smoke damage as well with no proof of smoking. We thought we would be okay because Turo wouldn’t stand for such a scam. Needless to say, Turo immediately blocked my account and began unlawfully charging my credit card. Their only response was we trust our host and provided zero proof or explanation. After multiple fraudulent charges we had to make a report to our creditors. Turo will never help the guest, be prepared for more hidden fees after the end of the trip. We feel completely scammed. All the pictures before and after did nothing to help. Turo didn’t even care to review them. “Our decision is made” and nothing you say will change that was their response to a multiple 5 star guest. Photos show pre existing dirty and damaged condition of interior taken by the host himself before checkin.
Turo 1 star review on 23rd September 2022 Turo 1 star review on 23rd September 2022 Turo 1 star review on 23rd September 2022 Turo 1 star review on 23rd September 2022 Turo 1 star review on 23rd September 2022 Turo 1 star review on 23rd September 2022
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Posted 1 year ago
1
Gil
In June 2022 my partner and I used Turo to rent a Subaru Forrester in Montana for 4 days. During the visit to Glacier National Park we noticed our car had been dinged on our left rear door (it was very windy so we assumed a neighboring car’s door flung into ours). As such, we followed protocol and logged the ding (see original photo below). What happened next was extremely surprising and disappointing. According to our first estimate car was inspected on 06/30/2022 and we received an “estimate” for the repairs on 07/02/2022 for ~$1,200. The price was more than what we expected but we wanted to close the matter and subsequently paid. Then over 2 months later on 09/07/2022 we received a follow-up “estimate” from Turo. Turo was requesting over $1,000 more to cover additional costs. Initially, when we received this email we assumed it was spam. Not only was the cost astronomical for a small ding (see photo) but so long has passed without any communication that we presumed the matter closed. When inspecting the second “estimate” it is claimed that it took over 20 hours to fix the car (see breakdown below). Apparently, the repair even involved fixing front doors! We have no knowledge of damage to the front doors, and if there was damage we would expect it to be logged immediately after our rental period, not over 2 months later. Now our total requested out-of-pocket was well over $2k and conveniently below our $3k excess. Overall, this experience with Turo has been extremely disappointing and caused unnecessary distress to us. We know this wouldn’t have happened if we used a traditional rental company and going forward that’s what we will do.
Turo 1 star review on 13th September 2022 Turo 1 star review on 13th September 2022 Turo 1 star review on 13th September 2022
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Posted 1 year ago
1
Jodi-Lynn Mareno
I was charged duplicate fees for nj tolls. I disputed these charges thru turo with hope I could simply file a proper dispute with the PA E-ZPASS knowing they would side with me and simply charge me the toll and waive the administrative fee. The statue in nj forbids toll evasion charges for E-ZPass account holders in good standing and the process of disputing this is fairly simple. The dispute process was oddly fast with TURO. I was immediately told I was liable without a real reason. I was told they decided the host was correct and they were charging me immediately. The charges were already in motion by the time I got notified. Furthermore they suspended my account and accused me of violating the grey market policy for insisting I would pay the tolls through E-ZPass and not them. I’m only assuming this because they never clarified the suspension but just made me affirm I understood the grey market policy. The company charges 3% for assisting with these after trip claims. The numbers speak for themselves when you consider that the toll fee of $50 gets added to every toll violation. They stand to loose a large portion of revenue from this practice. I hope the class action lawsuit is successful. I hold two E-ZPass accounts because I was accused of toll evasion in the past and made to pay an insane amount of fees. I got wise and read the law. I have two E-ZPass accounts nowZ. One in PA and one in NJ and I added this vehicles tag to my PA account since it was a PA plate. I installed the transponder in the dash but these things fail OFTEN and even the website currently states they are backed up from fees dating to 2021 from COVID. While administrative delays are inevitable. The toll had been immediately sent to the owner of the vehicle, my host Douglass. Instead of notifying me this owner just paid the fines, admitted guilt and submitted an invoice to me. I disputed this invoice for obvious reasons and got hate mail telling me he will make sure everyone knows I’m the worst guest and he will get me blocked. I responded by saying, Hey, I can fix this is two seconds n I’ll have it paid. He replied.” I already paid it. I can’t wait for guests to pay. I’ll get late fees.” TURO billed my checking account immediately. I don’t keep excess cash in this account for this reason. The charges left me (overdrawn). They also doubled the fee and charged me twice the amount of which they claims was a human error. Well they have actually committed a legal error and denied my right to due process for these fees. Liability for all tolls was assumed by me in my contract but nowhere did it say I would allow the owner to invoice me for tolls that I am liable for. In NJ, we are forbidden from claiming no contest for these types of offenses. It’s simply guilty or not guilty. A payment of fine or fee is an admission of guilt and I in no way waived my right to receive a waiver of penalty as I did not evade the toll. The toll was 2.30. All other tolls were properly recorded by the transponder and charged to my E-ZPass account. If the host read properly he would have noticed the back of the sheet has a checkbox for lessors to transfer liability by sending them a copy of the lease agreement. Now wouldn’t you want to prevent being convicted of breaking the law and transfer liabilty as opposed to Admitting guilt to something that might end up causing you a $500 fine and possible loss of license and your registration privileges in New Jersey? I won’t say this man is the brightest I believe he’s fearful of the toll more so then he understands the actual right to transfer the liability because Toro would rather charge 3% and get a piece of the pie and he gets to have a substantial tax write off when he receives his 1099 K from Toro at the end of the year and has to pay a large tax bill. He didn’t seem to understand that this was all illegal. How on earth is this company violating my basic right to due process and holding my debit card on file to be abused for 90 days after my trip to allow the host time to file post trip charges? The host should have transferred liability under N.J. Admin. Code § 19:9-9.2, And several other laws that I can and will be using to stop this practice. It’s a shame. I enjoyed the service. It was expensive. I spent al most 1300 to rent two vehicles for 7 days in total. They had to get greedy and now I’m a damn toll rights activist seeking justice. Just why?
Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022 Turo 1 star review on 8th September 2022
Helpful Report
Posted 1 year ago
1
Charles Semine
Scam. They accused me of smoking in the car which was a complete lie. Charged me $257 and kicked me off the app. No way to contest. Awful.
Turo 1 star review on 10th August 2022 Turo 1 star review on 10th August 2022 Turo 1 star review on 10th August 2022
Helpful Report
Posted 1 year ago
1
Verified Reviewer
Completely agree with all the comments here, Turo has a terrible customer experience, and it's a scam business. They even do false advertisements of vehicle specs to get business, please find the attachment of the host posting false number of seating to 8 when the vehicle is actually 7 seater.
Turo 1 star review on 30th July 2022
Helpful Report
Posted 1 year ago
Turo is rated 1.3 based on 423 reviews