“I would like to thank AR4in for his help today, after being cut off twice by other call centre staff. He was very helpful and polite and helped me enormously.”
“After a traumatic day on 31 August 2021 I spoke to Khelsea at One Call Insurance (KS4)today who was very helpful and apologetic about the events of yesterday. How nice it was to speak to someone who seemed to fully understand the issues I have faced. Thank you Khelsea I only hope your company knows what a lovely employee they have”
“I spoke with John (JP6) at One Call Claims on 27 August 2021 following an accident with my car on 26 August 2021. I had tried to complete an on line form without success and also had failed to make progress after an online chat. John was amazing and very helpful and I successfully registered the accident and made arrangements to get my car repaired. In a world that automatically assumes everyone is comfortable with IT John illustrated why there is no substitute for good old customer service from a human being. I cannot speak to highly of his efforts to help me. Thank you John”
“I would like to thank all the people involved,for all there help and support during a very trying and stressfull
time,I woud not have been able to keep my sanity, because of CC4 & LA2, my gracious and hearfelt thanks.”
“The live chat with One Call online is good, but I am still awaiting my final policy documents, how much longer will it be before I can see exactly the "Contents Insurance" I have taken out and paid for?
CW5”
“despite have to transact my renewal on the chat line i was able to conclude a fair price.
code rb6 entered for when i take out car insurance
Albert of Essex”
“I have been with One Call for 2 years. Received a renewal invitation with automatic renewal included but I found a cheaper one including all extras through a comparison website. As requested on invitation, I Phoned OneCall before accepting the other quote and spoke to MD1. She was very pleasant and extremely helpful. She offered to match my other quote and no further payment setting up will be required. It has saved me a lot of hassle and I am highly satisfied.”
“Tried to contact one call by phone and live chat couldn’t get any response from either wanted to cancel my home insurance policy so have resorted to writing a letter”
“One Call renewal was more than expected this year and although I tried to contact on LiveChat the service was unavailable so went with an alternative provider however the following day I spoke with MN1 who was very helpful and professional but unfortunately I had committed to an alternative policy.”
