tyre leader.co.uk Reviews

1.2 Rating 92 Reviews
3 %
of reviewers recommend tyre leader.co.uk

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tyre leader.co.uk 1 star review on 14th March 2024
Anonymous
tyre leader.co.uk 1 star review on 12th March 2024
Rene
tyre leader.co.uk 1 star review on 14th April 2023
Mark
tyre leader.co.uk 1 star review on 19th October 2021
Hooman Najian
tyre leader.co.uk 1 star review on 12th April 2021
Trevor
tyre leader.co.uk 1 star review on 12th April 2021
Trevor
tyre leader.co.uk 1 star review on 8th April 2021
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
PROPER RUBBISH SPANISH COMPANY WITH INCOMPETENT EMPLOYEES STAY AWAY!
Helpful Report
Posted 2 years ago
No item, no refund, no care. Unhelpful, rude and not even willing to try to be fair. I didn't want much just what I had paid for or even just some information as to where the delivery went but no chance just got a rude sturn your problem... Save your self the time pay that fiver more
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Posted 2 years ago
Tyre-shopper.co.uk is £50 cheaper for the 2 tyres I ordered, I'm still in shock
tyre leader.co.uk 1 star review on 19th October 2021
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Posted 2 years ago
Absolutely shocking service and customer service!! Ordered tyres and alloys on the same day, they shipped the tyres and cancelled alloys. I placed another order for alloys, which ended up being wrong so i cancelled the order to be told that i had to wait to refuse delivery because they had already shipped (this wasnt even 24hours after the order was placed). I refused delivery and the tracking information showed when the alloys returned to their warehouse.. it is now 7 weeks since then and i still havent recieved my refund!!!! Their customer service is sending emails in languages I don't understand.. i placed a chargeback request with revolut that they declined with no reason as to why.. i have now taken the matter to a legal root...This has caused so much frustration to resolve and the fact they can't even pick up the phone to have a conversation with me is so disrespectful!! Keep your Money and shop elsewhere... not worth any of the business!! shocking!!!!!
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Posted 2 years ago
I will never be using tyre leader again sent the tires to the wrong address have no customer service skills and wasn't interested in sorting out the issue that tyreleader caused, felt like I was shafted to pay more money
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Posted 2 years ago
Poor, dirty tyres delivered as new (2 x tyres £369), On inspection the tyres delivered were 11yrs old (manufactured date 04/10). They picked them up quickly, presumably to remove the evidence but did not deliver replacements. Customer service is a complete shambles and ruthless. 12days after the problem and over 15 emails (as you cannot all them direct) I still have no feedback or information as to how or when I will get replacement or the problem resolved. This company is run by a bunch of cowboys in disguise, the reviews on their site with only accept 4/5 star reviews all others are deleted the whole company is a one big arrogant online con. Use at your own peril. I am now contacting trading standards and the motor ombudsman as well as having to raise a dispute with my bank to try and get my money back!!!!!
tyre leader.co.uk 1 star review on 12th April 2021 tyre leader.co.uk 1 star review on 12th April 2021
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Posted 2 years ago
Absolutely shocking. In summary ordered expensive new tyres on-line tyres delivered were used and had a manufactured date of 04/10 so 11yrs old....... Yes Really. Since then they have collected the tyres (evidence removed) despite over 20 requests for them to advise how they are going to resolve the issue. Clearly by their demonstrated business practice they are happy to ignore such requests and do nothing to resolve their mistakes - (my order is still outstanding). The only reason this company gets 1 star is that there is not a 0 star option. The case is now being escalated with my bank, the motor ombudsman and the business federation.
tyre leader.co.uk 1 star review on 8th April 2021 tyre leader.co.uk 1 star review on 8th April 2021
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Posted 2 years ago
Haven't received one of the two tyres I have ordered It's been 40 days now I keep asking for refund but they say my request is still in progress Same generic reply every single time I make a complaint Definitely something dodgy going on with the company If you get your order it's all good but if something goes wrong in the process no chance to see the money back I really hope some car related Youtuber brings this issue to life so less people get ripped off in case something goes wrong If you read the terms and conditions their company is governed by Andorra laws so they don't fallow terms and conditions of a typical UK company
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Posted 3 years ago
Tyreleader RIP OFF RIP OFF RIP OFF THEY WILL STEAL YOUR MONEY ?.......This is a rip off company ordered 2 tyres 2 jan 2021 1 tyre arrived 2 weeks later a day after the 1 tyre arrived had an email of Tufnell to say the tyres are out for delivery today never arrived I’ve been emailing because that’s the only way to contact them all reply’s are computer generated so it looks like i,m going to lose £80 this is now 6 weeks since ordering them I’ve asked them to refund and collect the 1 tyre the computer just says we will resolve so frustrating I’ve had to take the car to the garage and spend over £200 on 2 tyres so that has increased what outlay because I can’t wait any longer never again will I order tyres from any online company because of this
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Posted 3 years ago
***DO NOT USE*** Check their facebook page for peoples real reviews. Ordered 2 tyres, they arrived but one was badly deformed. 2 tyre fitting companies and 1 MOT station refused to fit this tyre under safety concerns. Tyreleader refused to replace saying they would find shape when fitted to the car and used. They fail to tell you that fitting means you cannot return them. I didnt fit and asked for a refund which will cost me £25. Complete con of a company. It didnt turn up in 72 hours like they said it would either. Buy elsewhere. You have been warned
Helpful Report
Posted 3 years ago
Avoid this website at all costs: the price may appear cheaper than elsewhere but this is misleading as their fitting partners overcharge. All the information on their website and the fitting partner I chose was completely inaccurate and I charged double the price of what I would have paid to have the tyres fitted elsewhere. I wrote a negative review on TrustPilot and also tried to contact the company to complain directly and write a negative review of their fitting partner. First of all, there is no phone number to complain and only a form online which does not cover all issues (including my own). I received a generic response to the negative review effectively telling me it was my problem and they do not have any oversight of costs that fitting partners charge - while this may be true, it is highly misleading to claim that you are offering fitting services rather than just selling tyres. Secondly, they refused to publish my negative review of the fitting partner therefore adding to the misleading advertising. When I wrote in response to the email claiming that my review had requested advice or has commercial interests and, therefore, had been rejected, I received an email asking me to send the review back to be re-checked. I had not saved it and, in any case, they already had it. I suspect they do not allow anything negative on their website as I then went back and noticed that they only publish 4 and 5 star reviews from Trustpilot on their site. I am assuming that none of this is illegal but they are highly suspect and I would hate to have had a serious issue such as delivery of wrong tyres or other important problem. I read the other reviews on Trustpilot and there were horror stories of people trying to resolve matters to no avail. At least, my tyres were actually the ones I ordered and were new and I hope that they have been fitted correctly as far as I can tell. I will certainly never use this company again nor the garage in my town which is one of their fitting partners after spending so much money for a simple one hour job. There are other companies which are far more reliable and will not add hidden costs or mislead. Frankly, they should be shut down as most of what they claim is untrue and I count myself lucky to have actually received the tyres within a week and that they were what I ordered. However, the anxiety and upset of being over-charged during a financially difficult year and the realisation that there is no recourse apart from writing a negative review on an independent site makes me feel that more regulation is required before any of these companies are allowed to trade.
Helpful Report
Posted 3 years ago
Unfortunately my experience isn't living up to some others. I placed an order on the 1st December for two tyres. On the 2nd I got acknowledgement of the order and a tracking number but it wasn't until I chased that I received one. I asked many times for a rough idea of when they can be expected. If it was going to be too long I'd cancel the delivery as our car has a puncture and we need it up and running. Their response said that the parcel had now shipped and therefore couldnt be cancelled. I could refuse delivery for £25 fee. There was no indication of the package having shipped until I got their response, it was the 3rd message id sent. There was no update or status change on the 3rd and on Friday the 4th I decided to contact Tyreleader again. . So what is going on here? Had you held it until I replied and then sent it? Again came with an update to the tracking, it was now in transit - from Netherlands. Nothing over Saturday or Sunday and on Monday afternoon came another update. It has taken 4 days to move 40 minutes in the wrong direction from one town to another down the road in Netherlands. Im not getting any reply from Tyreleader to what is a reasonable question. What type of consignment did you arrange with DPD for the tyres? It clearly wasnt next day, was it 48hr, 72hr, a week? Why have they not left Netherlands in a working week and when can I expect them to get to the garage so I can book a time to have them fitted? I've messaged them again asking for the above for the 3rd time. Their response time is poor, if they bother at all. They dont have a contact number, I didn't spot it before but its a sign to be frank. This has been a week and still no tyres, if you want what you pay for I wouldnt recommend using them. Joke of a service. How hard is it to ship stock to a paying customer. Prices are appearing too good to be true. I'll be off to my credit card company to get my money back and now have wasted a week waiting to get the car back on the road. Not only that, but I also just had a response from leaving this word by word review through their site. It was blocked saying it requested commercial information!!!. So they have instantly looked at the review submission but neglected my many messages that were sent before. This is a scam company. Im so annoyed with myself for ordering from them. I didnt notice the bad reviews, they are writing them themselves and blocking the bad.
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Posted 3 years ago
Please do not order any tyres on this web site, it is a fraud.
Helpful Report
Posted 3 years ago
Appalling service. They have sent the wrong tyres. They are denying it and making me contact the couriers who state that they have delivered what was sent from TyreLeader. Hundreds of pounds spent on tyres I haven’t received, a car I cannot drive and although mistakes happen this is the worst customer service I have ever experienced. Stand by your sales, refund me or send what I ordered! Over 30 days still with no resolve. Blaming DPD who say that it is nothing to do with them. Customer service team simply don’t care. I have now had two incorrect tyres, no refund or resolve and no idea what I am supposed to do. If you are unlucky enough to have something go wrong then you are out of luck as they simply have no customer service support at all! Avoid and support your local garages, they don’t deserve your custom. The response in here means nothing, they do nothing.
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Posted 3 years ago
Incompetent service and blatant lies Dreadful service. Ordered 3 sets of tyres, no tracking information provided. A week later one set arrived unexpectedly, luckily I was in, then received tracking information 2 days later. A week after that, 2 weeks after ordering, a second set arrived, again with no tracking update so lucky somebody was in. I received tracking for this set 4 days later! The third set is currently missing after nearly 3 weeks. They have said it will be resent, we shall see....... Customer service is very slow to respond and very vague, I suspect it's operated by bots and not humans. 26\11\20 update Initial order placed on 25\10\20, still waiting for a set of tyres after a month. The first set was lost by DPD at their depot, tyre leader then promised they were sending out a replacement set and that tracking info would be updated within 24hrs. That was on November 13th, still no tracking info provided and now they're telling me that they need to make a claim with the courier before refunding me. Unbelievable, worst customer service I've ever experienced. Not only are they incompetent but they have also lied to me.
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Posted 3 years ago
Joke. So badly packaged that all 4 wheels were damaged. Customer service is awful!
tyre leader.co.uk 1 star review on 19th November 2020
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Posted 3 years ago
They have NO customer service AT ALL. Cheap but God forbid if something goes wrong in some way you are ON YOUR OWN
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Posted 3 years ago
This company has the worst customer service I have ever experienced. They have sent the wrong tyres, taken the money and refuse to sort it out. They are blaming a delivery company saying its down to their error and not them. So I have a car I cannot drive after MOT notice, two tryes that don't fit my car and a company that has terrible customer support or responsibility. Avoid at all costs, support your local garages.
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Posted 3 years ago
Items not delivered. Said incorrect address, checked address on order and correct. Then said they wouldn't deliver without proof of address and to provide copy bank statement, credit card utility bill!! As if I would send copy of bank statement!! Also received phishing email from Royal Mail which must have originated from this order. I wish I had seen the reviews before ordering. AVOID
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Posted 3 years ago
I read the reviews after buying 4 tyres from this company and immediately thought I had messed up big time, but this morning 5 days after ordering, the tyres have arrived. 2 days after purchase I received a tracking number for DPD, this informed me the tyres were in Holland, the day after the were in Sheffield and they were delivered the following date, smooth as clockwork. So in my experience brilliant and saved me over £100 on my 4 tyres.
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Posted 3 years ago
tyre leader.co.uk is rated 1.2 based on 92 reviews