UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,227 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 6,227 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th April 2024

Anonymous

UberEATS 1 star review on 22nd April 2024

Kayla

UberEATS 1 star review on 21st April 2024

Akeebah

Diana Williams

678

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service. They charged me $47 to cancel an order within 30 seconds of placing it because it had wrong address. Terrible customer service, policies, and refunds.”

UberEATS 1 star review on 20th April 2024

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Posted 4 days ago

“Rarely do we get what we order and the drivers have some of the worst communication. We tried many times believing it would get better but it never seems to. Thanks God there are alternative such as Instacart and DoorDash.”

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Posted 4 days ago

“Ordered UberEats for the first time today and i ultimately regret doing that. At first the process of ordering & check out felt easy to manage…..but too easy. After i received my food i got 3 separate charges from UberEats now keep in mind my total was $54.63 then suddenly i’m getting charges in my account that i didn’t perceive being $9.53 , $18.23 , and $64.31. I’m sorry huh? Of course i call them directly because that’s almost $90 taken from me. Originally they claim it was my fault for “double charging” how can i double charge an item if it wasn’t the same price, like make it make sense? That woman named Jayla then tells me i likely won’t receive my money back and she’s still doubling down claiming i double charged now she’s running out of things to say. She tells me to wait an hour and i’d get my money back and……NOPE. I actually waited two hours then i speak to another woman named Ali who honestly knew what she was talking about. At first i had no idea of the $9.53 charge then she tells me about it but claims she doesn’t see the $18 charge. It’s evident looking at the reviews i’m not getting my money back, UberEats you are a flat out scam and you should be investigated for ripping people off!”

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Posted 4 days ago

“I ended up paying $24.55 for delivery of 3 bottles of wine, 11.45 on store. Ordered 3 bottles of wine, listed at $11.45 with $0 delivery. On the bill extra $3 (37.35), plus delivery which was promotion $0 but $5.99 on the bill, plus $11.45 "adjustments" what is this?, plus tax, what tax?, plus service fee.”

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Posted 5 days ago

“Don't order from them I order meals.and.they always deliver to wring address everything there drivers are a bunch of idiots never again I am done.with them”

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Posted 5 days ago

“I put in my request that I was missing just one thing from my order. Asked to just be refunded for that item, they didn’t get back to me until 48 hours later where food is already gone and they now want a picture ?? It never prompted me so they shut off my chat and I can’t reach anyone to research.. awful”

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Posted 5 days ago

“2x's now in a row. Worst EVER ! I'll never do it again. I think that they only hire morons. Sad, very sad. Vever will I again”

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Posted 5 days ago

“The drivers are rude and act like they can’t take simple instructions and sometimes they take forever to deliver your food Uber chargers way too many unnecessary fees I rather order through DoorDash”

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Posted 5 days ago

“Every single one of our deliveries is dropped off at a completely different apartment. Several times, when trying to contact the drivers they will answer the phone, say “no English” then hang up and complete the order as if we haven’t tried reaching out to them about the error they made. You can even see the proof of the incorrect apartment number in the pictures they post but even customer service writes it off. It’s extremely annoying dealing with this issue and I am not exaggerating when I say it’s every time.”

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Posted 5 days ago

“Worst experience ever!!! I ordered , first time. Signed out as guest , an option available in their website. My order came back with expired items. After hours on the phone i was told that there was nothing they can do, that they cant refund me because as a guest they didn’t have my information.. they emailed me, they charged my credit card, how can they day that they cannot access my information. If so, why that is not clarified in their website ? Be alert, this company doesn’t care about it’s customers.”

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Posted 5 days ago

“The drivers don't speak or read English, so you can't help them find your location. They keep delivering to wrong address. One time it was left in front of a utility door. So done. Thanks for grub hub and doordash.”

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Posted 5 days ago

“I placed an order via uber eats for Gibsons Bar & Steakhouse. I cancelled the order in t less than a minute to change the address. It said it cannot be refunded $201. All agents i contacted kept repeating the same statement that they cannot provide price adjustment or refund since they already started preparing the order that was just cancelled in less than a minute. I placed the same order as new order which went through and got delivered but was still charged for the cancelled one. I called the merchant and they informed me that they never received that cancelled order in their system, so they never started preparing that order. The agents kept repeating the same reason that the merchant was already preparing the order, like 7x despite telling them the merchant never received that order. They could have just informed us of a non-refund policy for cancelled order rather than misrepresenting the merchant and repeating the same fraudulent statement. I asked the help desk to be connected to the proper management to have a resolution but was dismissed with the same insult of being informed they cannot give adjustments because the merchant was preparing the order.”

Helpful Report

Posted 5 days ago

“They double charged my card for the food and said they would refund me then days later when I asked for the refund they refused!! Awful I will not use them again.”

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Posted 5 days ago

“They don't take responsibility or feel it's right to reimburse customers when items are missing with their orders, customer service is TERRIBLE!”

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Posted 5 days ago

“Charged for food that never arrived. Said the window to ask for a refund closed after 24 hrs, but I didn't notice the charge until I got my credit card statement which was 5 days later. No food and out $40. Crooks!!!”

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Posted 5 days ago

“This company is an absolute nightmare! The app is a complete disaster, and despite never signing up for membership, I found out I've been charged for at least six months on my credit card statement. I've called Uber Eats about eight times in the span of a month, and every single agent I spoke to just spewed out the same robotic response: 'I'll escalate the issue, and you'll receive an email from our escalated department in 24 to 48 hours.' Well, guess what? Not once did I get an email from them! These agents might as well be programmed machines because you can't get through to anyone else. It's been a month, and my problem still hasn't been fixed. What a joke!”

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Posted 6 days ago

“Refuse to refund 12 charges placed within a that I did not approve . I have not order from them in over a year…. They refuse to refund to the point that I’m getting a lawyer to handle it”

UberEATS 1 star review on 19th April 2024

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Posted 6 days ago

“Delivered wrong order and Uber Eats attempted to give me a partial refund and keep the tip anyway.”

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Posted 6 days ago

“I don't recommend ordering from Uber Eats at all, they always got my order wrong and their policy doesn't make sense. I have never received the correct items I ordered. The first time I ordered I shrugged it off, assuming the item was out of stock and that they had to replace it. But this kept happening, sometimes they sent the wrong items and other times items were missing a few things. At first, I asked customer service to refund me and they did, but then they started to refuse to refund me. I was frustrated but I didn't push because the amount wasn't much. Recently I ordered again, and the delivery driver called to inform me that a few items I ordered were out of stock. I assumed that I would get refunded the money for the items that got canceled. After the order got delivered I found that some other items were missing as well. I reached out to customer support but they said that due to their policy, I could not be refunded. I tried to ask for any form of compensation, because the cost of the items I didn't receive was much more than before, but they said that they couldn't do anything.”

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Posted 6 days ago

“Started driving for Uber today. Horrible experience. Rotten tips. Plus it cost me to deliver seven orders. I made $21. Doordash for the same. Seven orders paid me $96 I'm out”

Helpful Report

Posted 6 days ago

UberEATS is rated 1.1 based on 6,227 reviews