UberEATS Reviews

1.1 Rating 6,043 Reviews
2 %
of reviewers recommend UberEATS
1.1
Based on 6,043 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 29th March 2024
Anonymous
UberEATS 1 star review on 25th March 2024
Kevin Whiteside
644
Anonymous
Anonymous  // 01/01/2019
My food did not come and I did not get a refund. I will never order from them again
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Posted 1 week ago
Iam Done with this stupid app it's the second time I have an issue with them and that they can't refund free 19.00 dollars for them 🤬
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Posted 1 week ago
Absolute worst customer service ever. they're all so rushed for time like it'sa ticking bomb. no one bothers to listen. Always closing the conversation chat before anything gets resolved. How can you have a consistent and timely repsonse time if you keep changing the damn customer service representative every 2 minutes? Can't believe a customer service platform like this exists in this day and age. PLEASE AVOID UBEREATS
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Posted 1 week ago
They have our monies so we cannot use it. They did not deliver what we paid for. They have ignored ALL correspondence. Even the CEO has not replied to either of the 2 emails. In short, they have taken monies under false pretences. Is this not fraud?
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Posted 1 week ago
Terrible!!!!!!
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Posted 1 week ago
Worst customer service, run by complete fools
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Posted 1 week ago
I live in an apartment and ordered food on my way home. Someone in my apartment building stole my food. I tried to get a refund and Uber denied me one.
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Posted 1 week ago
Placed my order almost two hours ago & just received a message that my order was cancelled because of an issue with the delivery person. My guess it was because I ordered groceries & they sent someone on a bike for the delivery. So sorry for your inconvenience isn’t the best customer service response either.
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Posted 1 week ago
Ordered sushi from a restaurant right next door to me and Uber eats upcharged my order from the restaurant 15 miles away and the food was terrible! They just lost a big customer!
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Posted 1 week ago
I ordered from hi ball restaurant in Calgary and it was completely inedible - I threw everything out it was so disgusting. I contacted Uber and they will do nothing at all. I will never use Uber or order from hi ball. Disgraceful.
UberEATS 1 star review on 16th March 2024
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Posted 1 week ago
I find it interesting that you are in The Business of delivering food but have no concept of people and food. You order food for newspaper. They decide that they're gonna bring it when they want to. You could get cold food warm food. You can get hot food. You can get food that's been touched tampered with. I've seen many of these things come off these rides. I've taken and gotten ordered 3 meals and gotten 2 drinks with 3 meals. All my taken and order things and the whole meal doesn't show up. Or did things and none of it shows up? It's interesting to know that you allow your drivers to have such freedom that they don't have to deliver the orders that are made for you to make money on interesting to know that money moves the world. But then it doesn't matter to you guys. Whether the people that are using your service are getting the service they need. So thank you for letting me know that your service is as garbage as the drivers that are taking and driving this stuff.
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Posted 1 week ago
How are they still running with those ratings?
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Posted 1 week ago
Ubereats never fails to frustrate me. For a long time I stopped using this app, it’s just that I need an emergency ride upon using it, then a charged came along with my Uber ride booking! This unacceptable!
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Posted 1 week ago
Now as we can all see there is a SECURITY sitting at that desk !!!! So instead of just tossing my food to the side instead of knocking & possible leaving it on the door mat !!!! I am so upset I spent $35 on food for this Uber driver to just treat my food like it was nothing !’n. And he never called me ! He sent a text which I answered and he just did what he wanted to do !!!! Then when I got on the phone he said “OH WELL” I am FURIOUS and this will be my last time using Uber eats
UberEATS 1 star review on 16th March 2024
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Posted 1 week ago
The service continues to become worse, and they do not seem to be interested in taking care of the customers. Recently, I had an order that was missing the two of the most expensive parts, and the rest was ice cold. They told me that I was not eligible for a refund. Seriously?? More than half the cost of my entire order was not received and I'm not eligible for a refund?? Are you kidding me? It seems like anymore, 70% of my orders are missing something or an incorrect item was sent. About 90% of the time, everything is cold. I'm just done. I'm not going to do this any longer. The food quality and delivery time was so much better when all I could order was pizza or Chinese.
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Posted 1 week ago
It took 2 hours to receive 1 cold hamburger because there site directed me to a whataburger 34 miles from my hotel. There were 2 whataburgers within 2 miles of the hotel. Customer service had the nerve to say they realize customers what hot food but it’s nothing they can do. I put in the address of the hotel and was in a city I’m unfamiliar with. Then they had the nerve to send a watered down diet Dr. pepper instead of a regular Dr. Pepper. I’ll eat chips before I ever use this service.
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Posted 1 week ago
Uber East is horrible the worst customer service and if you cancel your order because is taking 1h and 40m to get to you and you have the leave the address you are still charged you full
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Posted 1 week ago
Ordered my food through Uber eats the merchant couldn't fulfill my order due to their cookers/burners was out. Driver sent me a message to cancel my order but now Uber eats refused to give me a refund. If the merchant cannot fulfill the order no fault of mine why can I not get my money back. Uber Eats is robbing hard working people. I will never use their service again and will make sure anyone I know do NOT use their service. I will post this on Facebook, Instagram tic toc and any other platform I can think of.
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Posted 1 week ago
We ordered Taco Bell and got some random 711 order 2 hours later. There is not a 711 in our zip code. No phone number to call and I’m pretty sure the driver got to keep the tip.
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Posted 1 week ago
I accidentally ordered from the wrong location. They're site is confusing when it comes to finding the right one. I called the restaurant to let them know. They said call Uber Eats...which u can't do. So I chatted w/ a rep. They said unfortunately we can't refund and you need to be more careful selecting a location in the future. immediately deleted my account. Absolutely terrible policy. I'll never use or recommend Uber Eats ever again. They are awful.
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Posted 1 week ago
UberEATS is rated 1.1 based on 6,043 reviews