“ORDERED TWO GARDEN PLANTERS. HAD NO CONFIRMATION E-MAILED OF THE ORDER BUT THEY HAD TAKEN THE MONEY (PAYPAL). TRIED CONTACTING THEM BUT NO REPLY. (OVER 2 WEEKS!)
PAYPAL NOW INVOLVED TO RESOLVE.”
“Ordered a Springer spaniel garden ornament, received it but it wasn't the one I had ordered. Tried ringing them, phone just rings and is never answered. Emailed them and received a reply stating they didn't have the one I wanted in stock. Had to email again to say I didn't want the one they sent me but the one I had ordered. The one they sent was cheaper than what I had ordered. They emailed me a return sticker. The item was returned but I'm still waiting my refund. Wouldn't use again”
“Having recieved the willow screening I ordered got to work on putting it in my garden.The problem was that the willow sticks kept falling out when I was trying to attach it to some trellis.The wire holding it together was not tight enough.This was very frustrating and I would not recommend buying any from this company.”
“I ordered 2 metal leaf design lawn border edgings, I didn’t receive any idea of when to expect delivery, it was just luck that I happened to be in when they came. The sizes ordered as stated by yourself were 80cm high and 60cm wide, when delivered the size was 60cm high and 50cm wide, very disappointing, and just to put a tin hat on it the packaging was appalling, my three year old grandson could have made a better job of it. You need to provide better training for your workforce, as clearly they are incapable of reading a tape measure, and unable to provide basic packaging tasks, I won’t be recommending your company or using you again!”
“I have been trying to contact this company for over a week now. I have phoned and phoned and all I get is a voicemail and leave a message! They have taken over £120 of my money and yet here i am still waiting for my 9 trellises to be delivered! If you dont have the items in stock then say they are out of stock on your website dont take peoples money and then think its okay keep them waiting weeks on end with no communication!”
“Placed an order on the 21st April, still not received it. Have sent several emails and messages and left voicemails....nothing! Complete silence! Took my money for the item though, if uk Garden Supplies read these. I want a refund, and will not shop with you again.
Be warned, they are still taking orders and taking your money, but no one will answer queries”
