UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,017 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,017 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each time I put a claim in I am told it cannot be paid as it is private. It’s a waste of money.”

Helpful Report

Posted 2 hours ago

“Deborah actually tesolved my claim issue spending as much time as was necessary. She was very pleasent and understanding too.. a credit to the company.”

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Posted 19 hours ago

“Never claimed before - first claim …. Email sent saying refused as apparently not covered although my receipt was for NHS dental treatment Protege Will look into this Cancelled my policy with immediate effect - paid into this for years for absolutely nothing Basic dental work carried out as well !”

Helpful Report

Posted 22 hours ago

“Nicola W was very helpful in resolving the issue I was having trying to submit an online claim. When the suggestion didn't work, obviously due to an IT issue, either with me or elsewhere she took ownership of the problem. It was resolved quickly and I was updated the next day accordingly. A refreshing approach and attitude, something I rarely experience these days. Well done and thanks.”

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Posted 23 hours ago

“I would l like to say a big thank you to Nicola Williamson customer service adviser for being very efficient and professional in dealing with me. I communicated with her on the telephone and also via email I had a response from her the following morning which is great.”

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Posted 23 hours ago

“The customer advisor was really helpful, prompt reply and informative.”

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Posted 1 day ago

“The lady today was excellent Friendly and efficient and has resolved the delay Thanks”

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Posted 1 day ago

“Delt with Deborah morrey when ringing up very friendly very helpful lovely woman , and very fast payment for dental work”

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Posted 1 day ago

“Very helpful contact with Deborah Morrey Now twice”

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Posted 2 days ago

“helpful service from Debra Grimshaw”

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Posted 3 days ago

“I made my first claim a week ago on my dental plan following an initial examination at my own cost. I was pleased how my claim progressed, no issues at all. Overall, excellent customer service - thank you.”

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Posted 3 days ago

“Thankyou for dealing with my claim fast & efficiently. The mistake regarding the prescription reciept was on my part as I wasn't sure what I needed to send, as you can't keep the actual prescription. When it was explained that you only needed the drugs label it was dealt with straight away. Thanks again happy with the service.”

Helpful Report

Posted 3 days ago

“Awful service when claiming for a dental checkup. They refused to pay my 1st receipt as it wasn’t the exact amount for a checkup as I had bought dental sticks after the check up. I had to re request an invoice from my dentist. It took over 4 weeks to process the claim after 3 emails backwards and forwards.”

Helpful Report

Posted 4 days ago

“I am expressing my deep disappointment of the refusal to cover the £250 cost of the treatment that has placed an unexpected and burdensome financial strain on me, particularly as a student already grappling with managing expenses. When I enrolled in your insurance plan, I did so with the belief that it would offer assistance in covering essential dental expenses, ensuring I could afford necessary treatments. However, I was dismayed to discover that white fillings are not covered under Nhs costs, a fact that was not adequately communicated to me by my dentist or your policy beforehand, leaving me fully responsible for the entire expense. Therefore, I terminated my subscription with your company, as it fails to serve my needs as initially intended.”

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Posted 4 days ago

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

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Posted 5 days ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

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Posted 6 days ago

“Great customer relations and very friendly and helpful staff”

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Posted 1 week ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 1 week ago

“Sara Leathley is very helpful and responds to emails promptly too. She knows what she is doing and is great help all the time. Thanks VD Nurseries”

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Posted 1 week ago

“I made a request to change from one policy to another changing the people on the policy too which I really thought would be difficult but it was completed in a very short time. Any in customer service rang me and completed this immediately for which I was very grateful.”

Helpful Report

Posted 1 week ago

UK Healthcare is rated 4.7 based on 2,017 reviews