UK Heat Logs Reviews

4.8 Rating 161 Reviews
97 %
of reviewers recommend UK Heat Logs
Read UK Heat Logs Reviews
Visit Website

Phone:

447964529227

Email:

christian@ukheatlogs.co.uk

Write Your review

Tell us how UK Heat Logs made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
well worth the money and delivery excellent.
Helpful Report
Posted 9 years ago
Hi Mick Thanks for the lovely comments, have a Merry Christmas and Happy New Year Regards Christian Sales and Marketing Manager
Posted 9 years ago
We have been using kiln dried logs for over five years but found the quality variable. Sometimes they were not as dry as they should have been or the consignment contained logs that were rotten. Having heard about heatlogs recently I phoned Chris who sent me a complimentary set of boxes to use on our range cooker. They produced more heat than kiln dried logs; were easier to handle and store in the garage. I subsequently ordered a full pallet and we are enjoying more consistent Central Htg temperature from our cooker. Thanks Chris and the team. Regards, Simon B
Helpful Report
Posted 9 years ago
Hi Simon Thanks for your kind words regarding our products and services. So glad your happy with your purchase. Have a lovely Xmas Regards Christian Sales and Marketing Mananger
Posted 9 years ago
We have been using UK heatlogs for the past 3 years. Normally we purchase from Aldi@£2.99 per box, and was so disappointed to find that Aldi were not selling them this year (2014). However, we were more than delighted, after discussing with Chris at UK heat logs, that a special offer meant we could have 44 boxes delivered on a pallet straight onto our drive at about £3.05 per box. Well worth the extra few pence and saving time and effort at Aldi. With regard to the logs, they are clean, easy to handle, and strong burning. The glass on our burner just needs a quick wipe over each morning. They will burn slowly when the controls are turned right down. We have a large chalet bungalow, well insulated, and so far this year we have used CH only in the morning. The fire lit at midday warms the house throughout until we turn in. A really excellent product. I do hope Chris can maintain the offers, which clearly passes benefit to him and his customers rather than Aldi!
Helpful Report
Posted 9 years ago
Hi Ian Thanks for your kind comments, we do try and pass savings on to you the customer. We believe in our products and services and we are in this for the long haul. Regards Christian Sales and Marketing Manager
Posted 9 years ago
Excelent company to deal with, speedy delivery and great comunication this is the second time of dealing with this company. And will do so again highly recomend
Helpful Report
Posted 9 years ago
Hi Vivian Thanks for the kind words, hope our logs are keeping you warm!! Christian Sales and Marketing Manager
Posted 9 years ago
I was a bit apprehensive when researching heat logs versus normal logs. I had used ordinary logs in New Zealand for the last 11 years and experienced problems with heat output with moisture content (usually caused by the way the logs were stored by the trader or getting wet whilst being delivered). I have been pleasantly surprised with these UK heat logs. The order and delivery process was easy with the logs delivered on a pallet in conveniently wrapped packs of 3 and dry because they are delivered in closed transport. If I hadn't purchased the heat logs then I would have gonefor the kiln dried logs because wet or high moisture content logs just don't give the heat and whilst they may be cheaper they can work out dearer in terms of efficiency and heat given. I will order more UK heat logs for the winter and the loyalty bonus discount makes them an even better purchase.
Helpful Report
Posted 9 years ago
Hi Michael You are bang on when you say moisture effects heat output. Less moisture equals more heat, our logs carry approx 6% by where as a kiln dried log is 20%. Glad that you like our heatlogs. Christian Sales and Marketing Manager
Posted 9 years ago
A great service all round. The heatlogs arrived when they were supposed to, the boxes are easy to stack and store coming in a convenient size, the kindling and easy-lighters get going really quickly and the briquettes themselves give off a lot of heat with very little ash. All-in-all, a clean, simple product that delivers all that it promises. I will definitely re-order.
Helpful Report
Posted 9 years ago
Hi Alex Thanks for your kind words regarding UK Heatlogs and our associated products. Christian Sales and Marketing Manager
Posted 9 years ago
Service is extremely good. The staff are helpful and really go the extra mile to make sure you get your fuel when and where you need it. I need a smaller van delivery where i live, which they arranged, and the driver even helped me unload and stack the boxes away. Would have given 5 stars but their boxed product delivered last time, although good, was not as good as imported ones they also sell. Sorry.
Helpful Report
Posted 9 years ago
Hi Jessica Our imported Heatlogs are an excellent product, glad you like them.. Christian Sales and Marketing Manager
Posted 9 years ago
Service is extremely good. The staff are helpful and really go the extra mile to make sure you get your fuel when and where you need it. I need a smaller van delivery where i live, which they arranged, and the driver even helped me unload and stack the boxes away. Would have given 5 stars but their boxed product delivered last time, although good, was not as good as imported ones they also sell. Sorry.
Helpful Report
Posted 9 years ago
The logs are brilliant. They give out more heat than ordinary wood logs. I was able to book a delivery on a day, which I chose. I have received couple of very friendly but yet very informative e-mails from Becky prior to the delivery. So thank you for your service!
Helpful Report
Posted 9 years ago
Hi Alena Glad you like them and thanks for your kind words regarding our service. Christian Sales and Marketing Manager
Posted 9 years ago
Great product, great and easy to use thanks
Helpful Report
Posted 9 years ago
Hi Thanks for your comments Christian Sales and Marketing Manager
Posted 9 years ago
Great service very polite helpful staff to deal with. Good old fashioned customer focused service. Hope other companies take a couple of leaves from their book. Becky is a star. Will order again and told my neighbour who ordered within two days.
Helpful Report
Posted 9 years ago
Thanks for your kind words and your right she is a star.. Christian Sales and Marketing Manager
Posted 9 years ago
Great product delivery was faultless driver phoned 30 mins before drop off to make sure I was in . Excellent.
Helpful Report
Posted 9 years ago
Many thanks. Was an excellent service. Ordering, communication and delivery was first class. Delighted with product. Many thanks
Helpful Report
Posted 9 years ago
Excellent service and communication from point of order to delivery. We look forward to next year's order!
Helpful Report
Posted 9 years ago
There's not much needs to be said. The batch of UK logs we ordered recently are a better product than the European version we used last year, in that they were better packed and less susceptible to damp over a number of weeks. The order process is easy and there's a human to discuss any issues with, so that if anything does go awry, it can be dealt with quickly. I'll happily recommend UK Heat Logs to anyone with a wood burner for the uniformity of burn and output and the minimal ash to be cleared out.
Helpful Report
Posted 9 years ago
Very easy to order and they delivered as requested. Product is very heavy which shows just how densely packed it is. Easy to light and lasts a long time. Burns very clean. Highly recommend and I will buy again (and again)
Helpful Report
Posted 9 years ago
Great service from the time that you place your order to the time that your pallet is delivered to your door 3 days later, also the Heat Logs are a great product, clean to,use and giving a good heat on a low draught on my fire.
Helpful Report
Posted 9 years ago
We are very pleased with your heat logs and use them in the woodstove every night, along with traditional logs. There were problems with your delivery firm (see earlier email to John Evans Transport, copied to you) but hopefully the next delivery will go OK. Otherwise, excellent.
Helpful Report
Posted 9 years ago
Efficient, friendly service. Delighted with the performance of the UKHeatlogs. This my first order and I shall be back!
Helpful Report
Posted 9 years ago
Not used the heat logs as we have plenty of wood, but the firefighters are brilliant and I'll certainly purchase more once I've used them all.
Helpful Report
Posted 9 years ago
UK Heat Logs is rated 4.8 based on 161 reviews