Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.88

2.9 Rating 147 Reviews

48 %

of reviewers recommend Monsoon Accessorize

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Metrics

2.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“monsoonoutletsales.com is a fake site. Instead of dresses for my daughter they sent a terrible Chinese scarf. Do not trust this store.”

Helpful Report

Posted 4 years ago

“There was an error on my delivery address which made the entire order undeliverable. I emailed customer service within minutes of placing the order and not only did “Michael” refuse to change the delivery address (he basically told me the order would be sent back after 3 failed attempts - and all 3 attempts were guaranteed to fail as the first half of the address was missing) he also refused to let me speak to a supervisor. I won’t bore you with the rest of it but for an international company to refuse/be unable to fix such a simple issue is an absolute joke. I won’t be spending any money with them again. I’d give the order zero stars if I could. They also had the nerve to ask me for a review but if you only give them 1 star they won’t publish it.”

Helpful Report

Posted 1 year ago

“I bought a Xmas present for a family member with a gift receipt , she decided it wasn’t what she wanted and took it back for exchange , they told her the gift receipt was only half what I paid did it , she asked them to check it and they did and still said it was only worth half the original price , so she kept the item and rang me , I told her no I paid full price , she said the staff were adamant that us was half price , thankfully I’d got full receipt which I sent her , she went back and they still said it was only half , the manger was called and eventually it was resolved and she was apologised too !!! But how did this happen ?? If my niece hadn’t of called me then they would have got away with it , it makes me wonder now how many people have exchanged with gift receipt and knlg gif half the money back !!!!”

Helpful Report

Posted 3 months ago

“Very disappointed & disgusted with delivery service. Baby clothes ordered 25/11/22 & paid £4.95 for P&P. Nothing yet & last tracking update dated 02/12/22. My order has been stuck at the depot going nowhere yet Monsoon have taken my money via credit card. Will not use them again.”

Helpful Report

Posted 1 year ago

“Terrible terrible ‘customer service’ - don’t want to give it 1 star but it won’t let me not put one! Haven’t received my order 10 days after placing it. Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. Evri are not my problem, I paid my money to Monsoon who state a 2-4 day delivery. Why would a company employ a delivery service that DOES NOT deliver a service to their customers. I am extremely stressed and suffer with high blood pressure. I don’t understand how they think they can refuse me a refund for something I never received. I will NEVER order from Monsoon again and advise that others also think twice. Disgraceful”

Helpful Report

Posted 1 year ago

“Atrocious customer services - don’t believe one actually exists, Seem unable to process refunds. Are they in financial trouble?”

Helpful Report

Posted 1 year ago

“Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP”

Helpful Report

Posted 1 year ago

“I am so disappointed with Monsoon UK. I love the clothing but ordering online has put me off ever doing this again. There is no customer service response, no answer to Whatsapps, no response to emails. I tried the Chat line, it doesn't exist. It's like Monsoon has become one big scam! Used to be a top brand.”

Helpful Report

Posted 1 year ago

“I bought a dress in the Oxford Street store for £26 without a tag on it. The shop assistant processed it at the till by putting in the code from the stitched in label and I paid with my credit card. I tried it on at home and it didn’t fit so I went into the St Paul’s store to return it. I had the receipt by the way. The store manager at St Paul’s (Vicky) refused to process the refund because it didn’t have a tag on it. I said to her that I bought it without a tag, at which she raised her voice saying ‘DON’T BE AGGRESSIVE’. She refused to process the refund and said that I need to go back into the Oxford Street store so they can check the CCTV. When I said that seems unreasonable she continued to call me aggressive whilst pointing her finger at me. When I said that the customer service was appalling, especially since it was her that was pointing her finger at me, she said she knows what’s she’s been doing as she’s been in retail for 19 years. She also asked her assistants to refuse to respond to me when I questioned why they would need to check CCTV for me to get a refund. I just cannot believe how atrocious the customer service is. Just completely shocking. I’ve been a loyal customer for years and can honestly say the experience with Vicky has put me off ever buying from Accessorize again.”

Helpful Report

Posted 2 years ago

“Monsoon service is below Zero, Monsoon's current customer service is the lowest form of service. They are far too busy sitting home watching daytime tv and can't be asked to help. The clothes are of poor quality. The owner Mr Simon needs to read these reviews because his company is on the brink of going completely downhill. I'm still waiting for a £39 refund, Monsoon was quick to take my money but when when it comes to refunding for an item that is worse quality than a cheaper high street store this is questionable. Rest assured an email is on its way to Monsoons CEO and watchdog as well as Trading standards, not to mention on Twitter and facebook too.”

Helpful Report

Posted 2 years ago

“An order has been returned, without asking me! I have waited for 7/10 working days as advised. Disaster”

Helpful Report

Posted 3 years ago

“My order has been shipped 8 WEEKS AGO and still HASN'T ARRIVED. I hope that my order will arrive soon (in a week) because Monsoon Accessorize claim in their official e-mail that delay for international orders can take up to 8 weeks. I'm expecting it in a week and if it doesn't arrive I expect a refund for this AWFUL experience :( .”

Helpful Report

Posted 3 years ago

“Bracelet broke while wearing first time. On closer inspection the beads were held together by string to the gold plated metal chain so perhaps not a great design!! Tights also ripped first time wearing (and they were thick tights not ones you'd expect to rip). Do not seem like quality items! Customer service were also unhelpful and just told me to bring the items back to a store which is a pain for me! Photos should be enough as shouldn't have to go to the store twice just to have your item back or be refunded to end up back in the same place you started with two wasted trips.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Never deal with this company. Gift cards are matured 24 months from date of purchase and not when given. Customer services are just reading scripts. Do not waste your money with this company. All the unused gift cards just line their pockets, you are better giving cash. Other large companies like Marks and Spencers and John Lewis are customer friendly and will help you with gift card problems. Not Monsoon. Will never recommend anyone to purchase or deal with them, as they are just not friendly to customers.”

Helpful Report

Posted 4 years ago

“Ordered two dresses for my two girls for their birthday party on Saturday and paid for Sunday delivery service. Waited till 6pm on Sunday and still nothing so emailed Monsoon and had a response saying we will look in to it and respond back - it’s now Tuesday and I’ve heard nothing so I have emailed twice more and called. I explained that we need the dresses for tomorrow and was just told we will contact Hermes - this should of been done Sunday but obviously wasn’t. Apparently it can take up to 5 working days to hear back from Hermes.. really? My company use DPD and can get a response in less than an hour! So now I need to go out and get two more dresses and my girls won’t have the dresses they wanted for their birthday.”

Helpful Report

Posted 4 years ago

“Returning unwanted item. Manager was so rude I was embarrassed both for and myself. We all have bad days but this requires some basic customer service training”

Helpful Report

Posted 4 years ago

“I received a defective item and re ordered. The second item had the same defect. Reported this several times over email, messenger and call. Didn't get responses from the customer service team. Finally offered a whole £3 ofgf the full priced item. Terrible service! Don't order a thing from this awful company.”

Helpful Report

Posted 4 years ago

“Placed an order three weeks ago now. The appalling use of the courier Hermes didn't deliver when they said no explanation where my order was! Its taken your useless Customer Service a week to track and you still haven't been back to me. I requested a refund twice nothing! I wouldn't advise anybody to order online! Suffice to say I will never buy from you again”

Helpful Report

Posted 4 years ago

“Tried to buy a bag that said to of been £23.20 online when in fact in the physical shop it costed £29. Needed it on the day I went to the shop for my daughter since she started school the next day and I refused to buy it since it cost much more. Ridiculous way of taking more money. Never buying again from this shop. Highly recommend to avoid this shop. Stupid was of false advertising. How embarrassing is this for this shop. No profit will be made in this matter. Absolutely outrageous. Of course the manager does not know the loyalty of their customers and their wants and needs. Stupid.”

Helpful Report

Posted 4 years ago

Monsoon Accessorize is rated 2.9 based on 147 reviews