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Irish Gold Bullion (also trading as UK Gold Bullion) Reviews

1.3 Rating 56 Reviews

0 %

of reviewers recommend Irish Gold Bullion (also trading as UK Gold Bullion)

Company Reviews

1.3

Based on 56 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01 280 7067

Email:

sales@irishgoldbullion.ie

Location:

Irish Gold Bullion24 The CrescentMonkstownDublinA94 W7W4
Monkstown, Dublin
A94 W7W4

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been over four weeks now since I placed my order with this company. Besides a confirmation email, I have had no other update regarding my purchase. I have emailed and called several times but had no response. Where is my order?”

Posted 3 years ago

“I'm so disappointed in this company both Nick and Rosin are lairs and I would stay away from this company at all cost! bought 2 bars of silver when it was 695 they never send it to me even though they were saying every week they will today. I had to claim my money back via bank as they would not even reply anymore with their lies. I got my money back but price now is 880 so I lost over 350 euros by wasting time with this lot. Stay AWAY there are so many other companies which treat customers as it should be done !”

Posted 3 years ago

Hi Marcin, we're sorry to hear you had a bad experience purchasing silver. Next time you'd like to invest, please feel free to get in touch directly so we can ensure the products are available for sending. We look forward to helping you out in the future.

Posted 3 years ago

“Have now received the silver I ordered, still waiting for the gold. Have been told three times it will be posted and still have not received anything. Terrible communication, do not reply to emails or phone calls. It has been months since I ordered it. Disgraceful. Will never use this company again. Where is my order or money?”

Posted 3 years ago

“It has been over four weeks now since I placed my order with this company. Besides a confirmation email, I have had no other update regarding my purchase. I have emailed and called several times but had no response. Where is my order?”

Posted 3 years ago

“So according to the companies response to my second negative review re my 6 month old Silver order, the company have ‘reached out’ to me and I should now be satisfied. I’m curious as to what medium they have used to ‘reach out’ They have my email address, telephone number and postal address, none of which has received anything from U.K. Gold Bullion / Irish Gold & Silver Bullion, since their email stating they would investigate and dispatch my goods 3 weeks ago. Perhaps they have sent a carrier pigeon or are trying to reach me via the force ? Joking aside I just want the 1KG Silver bar I paid for in March sent to me, it’s not hard guys (unless there is something more sinister going on)”

Posted 3 years ago

“Perhaps I can get an answer here on this question, as it seems Nick is now actively working to have negative reviews removed, while at the same time refusing to answer any emails regarding order status. I made an order nearly six months ago, and have currently only received part of my order, yet virtually no communication since. Every six weeks or so I might get an email claiming that "X" items will be shipped on a certain date, only to have that date come and go with no explanation or further response. On several occasions I was given tracking info for shipments that never arrived, and were apparently returned to him for "insufficient address". While this may seem understandable, what is not explainable is the fact that said items were NOT sent out in a follow-on shipment. Their very existence just seems to... disappear. And no explanation is ever given. It is almost as if the items were never actually sent out in these phantom shipments, and their "accidental return" was intentional and pre-planned. As others have attested, virtually every phone call and email is ignored, for weeks and weeks. I cannot even get a reply confirming outstanding items and expected delivery dates. All ignored. The only meaningful replies that I have gotten from Nick make assertions that the delays and lack of communication are entirely COVID-related. This is rubbish, for several reasons. Firstly, total absence of communication regarding orders has nothing whatsoever to do with the status of vaults and distribution networks. Secondly, it does not explain why - on the VERY rare occasions I receive a response - I am informed that 'X' item is ON HAND and will be shipped, and never is. For months and months this has continued for me, as it has for others. Third, it does not explain the bizarre 'phantom shipments' - if the item was on hand, shipped, and returned, why does it then disappear, with no mention of it being re-sent, and no answer given on how and why it happened. The only reasonable explanation for this is that the items are not, in fact, on hand. If so, that suggests there is an element of fraud being conducted. Here is one possible scenario: perhaps Nick has taken orders for gold which he does not have in stock, and with the recent run up in gold prices, he is now obligated to purchase the items at a greater price than he has taken for the orders. This would result in a large amount of debt. In order to cover this debt, he must take in MORE orders from unsuspecting customers - again, for items he does not hold in stock. As the price of gold continues to rise, his debt (in this 'theoretical' scenario) would aggressively compound, making it possible to ship some OLD orders, but at the same time increasingly MORE difficult to fulfill the newly-placed orders. The cycle of course compounds and worsens as gold prices rise. When confronted about this, via email, Nick actually chose to reply, for a rare change. He informed me that I was essentially lucky that he has not "effed off with my money", as he "easily could have done". There was also a rather pathetic reference to his posh 3 million pound London home, as if that would impress me somehow. Nick - as I know you are reading THIS message - do you care to clarify? Is this how you are running your books? And perhaps while you are at it, you could give an update of my order status and expected delivery dates here, as you refuse to do it via email.”

Posted 3 years ago

“Managed to get an update from Nick after my previous one star review for the silver order I placed in March but have yet to receive. He promised delivery 2 weeks ago and guess what ? Nothing !!! I have sent subsequent emails and have tried the telephone numbers which are never answered or have full mailboxes. I despair of this company”

Posted 3 years ago

Hi Colin, we're sorry to hear you've had difficulties getting in touch. We have since reached out and hope that you are now satisfied with the resolution. If there's anything else we can help out with in the future, please let us know directly.

Posted 3 years ago

“Appalling service, £500 order placed at the beginning of April has yet to be received 3 months later. Several emails and calls made, but to no avail. Next step trading standards and small claims court.”

Posted 3 years ago

“There is no customer service at all. Never pick up the phone, never respond to emails, never deliver the purchase. Stay away from this company if you do not to lose your investments. I wish I never started with them.”

Posted 3 years ago

“One of the worst companies I ever had to deal with. No answer to my emails and promises after promises. After 19th days since I ordered, all I got was only half of my order. They didn't even told me that they wont be sending my full order. And now, guess what? I can't even get my money back! I've called them 2 times already and send them an email, but nothing. The lady that I've talked with "will deliver my masage", (her words not mine). I would strongly recommend you to stay away for them.”

Posted 3 years ago

Hi Daniel, thank you for a review, Unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 3 years ago

“Ordered back in March still no silver - no contact. Got gold finally delivered thru flap on door by an post after 3 months. Hope you don't think I'm going to forget this - next step is claims court.”

Posted 3 years ago

Hi Darcy, thank you for your review. Your order was received towards the end of May and due to current COVID restrictions there were slight delays to your order - we have reached out to all customers who have had delays. We're glad that you have now received your goods, and if there's anything else we can help out with in the future, please let us know directly.

Posted 3 years ago

“Terrible customer service. All I want is a reply to an email. Really sorry to have ever gotten involved. Never again.”

Posted 3 years ago

“Completely understand that business conditions are really tough right now so have avoided doing this until this point. I’ve tried to get in contact numerous times by email and phone to no reply - all I wanted was assurances around my order placed just over a month ago. That’s at best rude and at worst theft if this continues much longer.”

Posted 3 years ago

“Beware! My order is from end of March. Now is end April and still waiting. I've contacted the company three times in the past month and everytime the same promise: No problem. We'll ship your order on Monday. A few Monday's passed and so far no sign of delivery, no sign of refund and no word from Irish Gold Bullion.”

Posted 3 years ago

Hi Daniel, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 3 years ago

“Order 000243, money received one week ago, but still no confirmation that the order has been allocated. I tried to contact them several times via phone and email, they stay unreachable. Even during the lockdown, they should have at least updated their vocal message response or the website saying that they are not operational! Or just close all sells. So you buy the item, pay your money and stay in a perfect limbo! Next step will be calling the force order if no news from them shortly.”

Posted 4 years ago

Hi Nathalie, thank you for a review, unfortunately due to the current COVID-19 situation there have been delays to orders. We have contacted directly to explain next steps and options. Please feel free to contact us directly via email if you'd like to discuss further.

Posted 3 years ago

“Sold them my silver weeks ago, and have been unable to get paid from them. DO NOT USE THESE SCAMMERS”

Posted 3 years ago

“Something gone very badly wrong at Irish Gold Bullion in recent months. Money transacted but no delivery. Plenty of promises but simply nothing turning up! Do Not Use. I simply want delivery of what has been paid for. Happy to change this review to positive when received.”

Posted 3 years ago

“As confusion over order, had to make contact to ensure order was being processed, if I didn't it would have been left in limbo. Date given for shipment was inaccurate by a week. Then got UPS delivery confirmation for 1st Feb, took day off work to sign for delivery. Never arrived and got mail at 9.17pm saying delivery for 2nd Feb. I contacted UPS to complain and they didn't care. Overall experience was poor, wouldn't use irish gold bullion again. UPS are hopeless.”

Posted 5 years ago

Hi, Thanks for your order and review, and apologies for the difficulties with your order processing. Unfortunately we had some internal changes when your order came through and we can only apologise for the delay with sending your order. We're glad that you have now received your order and if there's anyway we can assist you with a future order, please feel free to contact us directly and we'll be more than happy to help. Regards, Nick

Posted 5 years ago

“Nick Wickham & Co. are no ordinary liars but compulsive, pathological ones.Unable to deliver anything on a few grand worth of order dating back to March. Nor were they able to refund me despite countless of promises.Want to do business with them?Be prepared to wave goodbye to your money.Just check out the reviews, they speak for themselves.If you can find any positive they are FAKE.Just like the company itself, perfect example of an exit scam. FACTS!!!”

Posted 3 years ago

“There seems to be a common thread with this company,, has anyone taken legal action against this company ?”

Posted 3 years ago

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Irish Gold Bullion (also trading as UK Gold Bullion) is rated 1.3 based on 56 reviews