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unamattress.co.uk Reviews

4.6 Rating 74 Reviews

91 %

of reviewers recommend unamattress.co.uk

Company Reviews

Product Reviews

4.6

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Location:

1A Isetta Square,
Brighton
East Sussex
BN1 4GQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer services - the team really went out of my way to get me two children’s mattresses delivered the next day after a bit of a storage mishap. And the mattresses themselves are super comfy. So much so that we are going to get one for ourselves too! Thank you Una.”

Posted 2 years ago

“Put the chemicals to bed, and sleep ethically instead.”

Posted 2 years ago

“The mattress is very comfortable and to make it softer I have 2 extra layers, one being a reversible sheepskin for the winter and the cotton reverse for summer. It is everything I wanted in my new mattress to replace a similar one brought from Canada 20 years ago. Thanks”

Posted 2 years ago

“I bought one pillow as a gift for my partner and it has been the best gift ever. My partner is completely thrilled with the feeling of it.”

Posted 2 years ago

“I have to say that I like the mattress, it is comfortable and I used to sleep on a firm sprung mattress but I found that the firm side of UNA was too firm for me, now I sleep with the soft side on top and I love it. The only thing is that it is very heavy, I have an ottoman bed and it is a bit hard to lift the frame with the mattress, but manageable. I would buy it again though. I sleep well!”

Posted 2 years ago

“Excellent pillow.very comfortable”

Posted 2 years ago

“Really pleased with the pillows. Great customer service too. Thank you.”

Posted 2 years ago

“Much nicer than a memory foam mattress, but still a little firmer than my preference, even at the softest configuration. Strangely, the layered pads varied in length by up 20 cm. I decided to return the mattress and that's the part I was least happy with. The pads arrive vacuum-packed and machine-rolled with hardly any space to spare, but you're required to repack them into the same boxes, which was near impossible.”

Posted 2 years ago

Thanks for your feedback. All organic foam layers are the same length as they are made in steel moulds. the natural latex layers are sometimes pulled too much or not fully between the other layers when unrolling the layers into the cover making one layer seem longer than the other so you may have missed that. We do not vacuum the layers only remove the excess air but yes you are correct that it does require a bit of effort to roll and re-insert the layers into the box but that is then also the only effort required of customers who wish to return and takes around 20 minutes. The 100 night satisfaction guarantee the delivery and the return are all organised for you. All the best, Your Una team.

Posted 2 years ago

“Hi, the mattress is fine.....but if I am honest not quite soft enough. My old aching bones need just a little more softness. So maybe thinking about marketing something aimed at different age groups with maybe thicker and softer for us oldies. Otherwise very happy woth quality and materials”

Posted 3 years ago

“Great service. Excellent mattress. Instantly comfortable. Well packaged and clear instructions. Let's hope it lasts!”

Posted 3 years ago

“One of my very best decisions, to know we are sleeping on healthy and ethical clouds of utter comfort is a vision realised, thank you unamattress, we love you!”

Posted 3 years ago

“Love our mattress and I am so happy to have found a local company making healthy products.”

Posted 3 years ago

“I bought a pillow and the customer service and the product are absolutely fantastic!”

Posted 3 years ago

“Very comfortable mattress, definitely worth the wait!”

Posted 3 years ago

“Love our Una mattresses (we now have two!) and have layered each one differently. There is definitely a difference in the firmness of each which is brilliant for individual needs.”

Posted 3 years ago

“Excellent product and service”

Posted 3 years ago

“Nice clear website, had what we needed and with a quicj efficient delivery.”

Posted 3 years ago

“Good customer service response on email. The pillow took a while to arrive but took the time they stated it would take so that is fair.”

Posted 3 years ago

“Very simple buying process and great customer service”

Posted 3 years ago

“I ordered from Sweden and from start to finish I received fabulous customer service ... I found the toppers I purchased to be of excellent quality and extremely comfortable... I can highly recommend them...”

Posted 3 years ago

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unamattress.co.uk is rated 4.6 based on 74 reviews