“I have a couple of issues with the software although it generally runs well. The software needs to look at optimising the codes and scripts to run better on websites.
Compressing all the widgets, scripts and css to reduce the overall load time of the script when its on the webpages, as initial loading of the software especially on tablets and desktops slows down the website (use gzip and minify the code where possible)
There are also no caching on the css and js with expiration times which may also help with the loading times.
With a few minor tidy up it would be compatible with most website without effecting load times, otherwise users may look at other solutions.
Keep up the good work.”
“I really like this feature. There are a couple of things I think would make it easier and I have listed them below;
1. blocking out IP addresses so that we don’t show as a visitor to the site
2.When offline messages come through they don't have any reference to the page the customer was on. The customer thinks we know what product they were looking at but we always have to go back to them to ask.
3. sends a message the notification doesn’t pop up but when you go offline the pop up stays open even when you have gone back online. If it could pop up every time they write a message it would help because then we wouldn’t miss any messages from customers.
Other than it it's very very easy to use and makes customer service much more efficient.”