Under U have a Customer Happiness Grade of B. Customers love their delivery and customer service but are unhappy with their returns process.
“
I was really impressed with the level of service from UnderU.com.
The website was very easy to use, and the delivery was very fast as i expected.
Unfortunately the goods i purchased were too big around the waist so i had to return them for a full refund, but i will definitely be returning to shop at UnderU.com very soon.
”
- Steven T Smith
“
Good product, great price and really quick delivery. Very satisfied with my purchase!
”
- Nicola Higgins
“
Item still on delivery 9 days after dispatch, going via surface mail not Air Mail as suggested on website.
”
- Colin SMITH
“
Good range of clothing and good pricing , but if you get your sizing wrong you have to pay to return your goods so probably wouldnt use again unless they changed it to free returns
”
- S Thompson
“
I shouldn't really have to pay to return faulty goods which is my last experience. Returns should be free with a postal label to include the cost of the postage and not just the return address. Service normally very good but need to mark down on that basis
”
- Chris Nickson
“
Good service and great prices. Be aware that you have to pay for returns though. Ordered some t shirts in a couple of sizes and colours to try on at home. Ended up sending all back and cost £9.17 second class recorded post. A lot of money to pay to try a few t shirts on!
”
- Chris Leslie
“
Great service - would recommend - competitive prices
”
- Adam
“
High quality service
”
- Dawid Falinski
“
YOU DON'T STOCK LARGER SIZES IN MEN'S UNDERWEAR. 41 & 42 INCH WAIST ARE NOT IN YOUR LISTINGS.
APART FROM THAT THE SERVICE IS GOOD.
”
- JOHN RICHARD BELL