Under U Reviews

3.6 Rating 74 Reviews
B
Happiness Grade
Read Under U Reviews

About Under U:

No.1 for men's designer underwear, swimwear, clothing & more... since 1999

Phone:

0844 557 3252

Email:

customerservices@underu.com

Location:

The Old Brewhouse,Sacombe Park,Near Ware,

Under U have a Customer Happiness Grade of B. Customers love their delivery and customer service but are unhappy with their returns process.

A-

Delivery - Fast

88.89%
Industry Average
I was really impressed with the level of service from UnderU.com. The website was very easy to use, and the delivery was very fast as i expected. Unfortunately the goods i purchased were too big around the waist so i had to return them for a full refund, but i will definitely be returning to shop at UnderU.com very soon.
- Steven T Smith
Good product, great price and really quick delivery. Very satisfied with my purchase!
- Nicola Higgins
Item still on delivery 9 days after dispatch, going via surface mail not Air Mail as suggested on website.
- Colin SMITH
D
50.00%
Industry Average
Good range of clothing and good pricing , but if you get your sizing wrong you have to pay to return your goods so probably wouldnt use again unless they changed it to free returns
- S Thompson
I shouldn't really have to pay to return faulty goods which is my last experience. Returns should be free with a postal label to include the cost of the postage and not just the return address. Service normally very good but need to mark down on that basis
- Chris Nickson
Good service and great prices. Be aware that you have to pay for returns though. Ordered some t shirts in a couple of sizes and colours to try on at home. Ended up sending all back and cost £9.17 second class recorded post. A lot of money to pay to try a few t shirts on!
- Chris Leslie
95.24%
Industry Average
Great service - would recommend - competitive prices
- Adam
High quality service
- Dawid Falinski
YOU DON'T STOCK LARGER SIZES IN MEN'S UNDERWEAR. 41 & 42 INCH WAIST ARE NOT IN YOUR LISTINGS. APART FROM THAT THE SERVICE IS GOOD.
- JOHN RICHARD BELL