Under U Insights

Under U have a Customer Happiness Grade of B. Customers love their delivery and customer service but are unhappy with their returns process.

 

B
Happiness Grade

About Under U: No.1 for men's designer underwear, swimwear, clothing & more... since 1999

Phone
0844 557 3252

Email:
customerservices@underu.com

Location:
The Old Brewhouse,Sacombe Park,Near Ware,

Category:
Baby & Toddler

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A-

Delivery - Fast

88.89%
Industry Average
" I was really impressed with the level of service from UnderU.com. The website was very easy to use, and the delivery was very fast as i expected. Unfortunately the goods i purchased were too big around the waist so i had to return them for a full refund, but i will definitely be returning to shop at UnderU.com very soon. "
- steven t smith
" Good product, great price and really quick delivery. Very satisfied with my purchase! "
- nicola higgins
" Item still on delivery 9 days after dispatch, going via surface mail not Air Mail as suggested on website. "
- Colin SMITH
D

Returns Process - Average

50.00%
Industry Average
" Good range of clothing and good pricing , but if you get your sizing wrong you have to pay to return your goods so probably wouldnt use again unless they changed it to free returns "
- S Thompson
" I shouldn't really have to pay to return faulty goods which is my last experience. Returns should be free with a postal label to include the cost of the postage and not just the return address. Service normally very good but need to mark down on that basis "
- Chris Nickson
" Good service and great prices. Be aware that you have to pay for returns though. Ordered some t shirts in a couple of sizes and colours to try on at home. Ended up sending all back and cost £9.17 second class recorded post. A lot of money to pay to try a few t shirts on! "
- Chris Leslie
A
95.24%
Industry Average
" Great service - would recommend - competitive prices "
- Adam
" High quality service "
- Dawid Falinski
" YOU DON'T STOCK LARGER SIZES IN MEN'S UNDERWEAR. 41 & 42 INCH WAIST ARE NOT IN YOUR LISTINGS. APART FROM THAT THE SERVICE IS GOOD. "
- JOHN RICHARD BELL
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