Under Armour Reviews

Name: Under Armour
Rating: 1.60

1.6 Rating 257 Reviews

14 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Bought a gift card from them and it was drained, they said it must have been me. I never gave it to anyone. Terrible service.”

Helpful Report

Posted 6 months ago

“I have yet to place an order that is completely filled. They maintain item availability online and will let you place the order then cancel it. This has happened multiple times.”

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Posted 7 months ago

“Customer service is challenging, calls transfer from US to India or another country, English their second language so difficult to convey info and for them to understand what you're trying to ask or receive information about.”

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Posted 9 months ago

“I coached peewee football and we switched to Under Armour footballs. In particular, the football in the attached pic was used in two seasons of games, and looked brand new. These are the best footballs ever! I have a 10 month old German Shepherd he got ahold of this football and is his favorite toy. I went through no less than 20 balls that he destroyed in less than a day. He’s had this ball for 6 months and has given him hours of fun, he’ll wear me out before he will this ball. Best ball ever!!!”

Helpful Report

Posted 11 months ago

“Domestic Delivery for online purchase took 10+days, to exchange the product (was too big) as per company’s policy 5-7days, today is day 8 and still waiting for pickup, I can’t imagine how long will take to receive the exchanged package. Exchanges for online purchase is not accepted in the physical stores even with a receipt. Customer service - don’t waste your time.”

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Posted 11 months ago

“I almost buy all my clothes on UnderArmour.ca they ship very fast & good quality”

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Posted 1 year ago

“Was a dealer for 10+ years, cancelled our account with no reason. We sold 100k a year. Company is a joke. Try to put small dealers out of business”

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Posted 1 year ago

“Terrible customer service. after being transferred to a call center in India, where the customer service folks didn't speak english only to be told that i could not exchange the shoes for another size until the shoes purchased were returned. returns are taking any where between 2-4 weeks. based on the comment below, likely NOT GOING to take place.”

Helpful Report

Posted 1 year ago

“Same problem as others have experienced. Awful service -- ordered 12/15 and eight days later in-stock products haven't shipped. Website said plenty of time for Christmas delivery and paid priority shipping as added precaution and still hasn't shipped. Called on 12/22 and was assured the order would arrive for Christmas. Guess this customer service rep has some strings with Santa's sleigh as I don't see this happening. For the amount they charge for their stuff made in China I would expect much better service. Definitely switching to another brand that treats their customers better.”

Helpful Report

Posted 1 year ago

“I did a order online and everything looks fine until I did a exchange and I understand that this took time to process I constantly contacted costumer service, they gave information about how my package was supposed to be processed every time I contacted them I looks everything was fine I also told them that was a Christmas gift because they told me that my package was ready to send on December 13 and they were waiting only and that I will receive my package before Christmas , today I contacted them again and they told me that part of my package was ready and I will receive my package on December 27 and the other part of my package was sold out. I understand that they have a high volume for holidays but at least they should sent an email explaining that so I can cancel my order”

Helpful Report

Posted 1 year ago

“If I could give Under Armour a zero I would. They are deceptive and lie when it comes to their promotions. Spent 3 hours on the phone disputing $31.22 that they owed me after their representative offered me for a 40% discount on my purchase. Will not be shopping there again... untrustworthy and fraudulent.”

Helpful Report

Posted 1 year ago

“I'm a 28yo female and I work out. I'm not one of those annoying little girls who go to the gym to strike poses in cute gym outfits while taking selfies and doing nothing else. That being said, Under Armour sports leggings are made for these girls and no one else. I bust my ass 3 hours a day, 5 days a week at the gym and I'm in phenomenal shape. I need clothes that support these intensive workouts. Under Armour makes great sports tops so I thought I would try their leggings (I previously only purchased Victoria's Secret leggings until the scandal came out concerning how they treat women). Victoria's Secret leggings last forever. I had a pair that lasted 8 years with no pilling. They are resilient, light weight, and you can move around in them. And typically retail for $50-$65 a pair which is pretty cheap. I purchased 6 pairs of Under Armour leggings. Each retailed for about $80 a pair. These leggings are so poorly made I hardly know where to start with the issues. The first pair lasted approximately two weeks. I sat on a straw dining chair and a piece of straw which wasn't even sharp burst through the paper thin fabric. Never happened with VS leggings. And it was a fabric hole the diameter of a pen cap in the butt cheek immediately rendering these leggings unwearable. I was so annoyed. In under a year, the other 5 pairs of leggings ($80 a pair!) have sh*t the bed for issues I never encountered with VS leggings. As with VS, the size and fit were perfect. It simply comes down Under Armour only making leggings for women who want to LOOK good at the gym and don't want to work out. You can't move in these leggings without risking a tear. - Squats? That's how another pair died. I was drenched in sweat in a boot camp class and mid squat, I heard a tear - right in the seam in the butt cheek. NEVER happened with VS. If my butt were actually that big, I'd brag about it. But it's not. I was wearing poorly made sports leggings. - Splits? Crotch tear. Goodbye pair #3. - Brushing up against a door? The hinges snagged the paper thin fabric and tore a hole in the side. It's been a year and I have no longer have leggings to wear at the gym despite the substantial financial investment I made in this purchase. My last pair which held out the longest became so worn down from use that holes were showing up in the crotch, in the seams, they were falling apart. I finally tossed them today. Bringing me to sports bras. I still have and use sports bras I purchased from VS over 10 years ago. That's how well the quality holds up. I'm a big fan of the front zipper sports bras. VS and Under Armour retail roughly the same price for a sports bra. And within a year, the zipper teeth on the Under Armour sports bra I purchased broke. My size has not changed either. I want to support to women. I really do. But I'm going back to VS until a sports retailer can come up with a fashionable line of athletic wear for women who go to the gym to sweat. Under Armour and VS make identical leggings in regards to creating fashionable, form fitting, flattering leggings made with light weight fabric. But VS supports endurance, they're durable. Simply put, VS leggings are better made not to mention they're cheaper. Given my love of Under Armour tops, this was a major disappointment. For all you ladies who go to the gym to sweat and who enjoy looking good while doing it - these leggings are NOT for you.”

Helpful Report

Posted 1 year ago

“I did a refund 17 days ago for some shoes that were 2 sizes smaller than what they write on them, and still didn't get my money back. On the official website they are saying that the whole return process can take up to 14 days(which is outrageous anyway), then they tried to lie to me that it can take 14 working days. When I confrunted them, they days they are sorry and to wait more. Really??!!! Was my first time worderinf something from them, but NEVER AGAIN !!!”

Helpful Report

Posted 1 year ago

“They have deceptive promos that do not fully disclose stipulations. There was a buy $100 get $20 Armour card that you can use later during a specified time. Said $20 Armour card has a minimum spend and more stipulations on use that were not disclosed at time of purchase. If I had know that I would have not even bothered with any purchase. I had purchased 2 gift cards for $50 each. They sent two cards but only one had $50. The 2nd gift card had $0 ZERO !!! So I paid $100 for a $50GC and don’t even want to use the $20 Armour card because of the spend minimum. Customer service is a horrible experience of ignorant and incompetent apathetic employees. Before the gift cards had shipped out I had contacted customer service to find out where my $20 Armour card was. They said I should receive a code after my order shipped out. If I had known about the stipulations on the $20 Armour card, I would have canceled the order before it shipped out saving me the headaches and anger at the incompetence of the entire company. Hours spent on chats and on the phone led me nowhere. This company deserves to get run into the ground. I hope all the athletes dump this company because this is a horrible company of hypocrites who only care about $$ not social, cultural, nor environmental concerns. I hope everyone boycotts this company.”

Helpful Report

Posted 1 year ago

“This company sucks. I tried to order a sale item for 4 hours. My order would not go through but I did receive an email after that telling me it was okay to order now. So I tried to order it and items no longer available. This company should be ashamed of itself. And they don't have a place to leave feedback on their website. It's no wonder!”

Helpful Report

Posted 1 year ago

“I purchased several performance polo shirts to wear as dress casual for my business. The collar on these shirts ravel up like a two dollar shirt. I thought there would be some type of quality control being these were a name brand product but I suppose not.”

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Posted 1 year ago

“they refused to post a review because they said it was against their guidelines even though it was appropriate for any person of any age to see or hear. i had a few people re-read it to make sure i wasn't lying and 100% of people said the only guideline i as breaking was that i wasn't satisfied with the product and i was even less satisfied with the customer service. they lost a customer for life”

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Posted 1 year ago

“Dwayne johnson is the reason i will never buy under amour”

Helpful Report

Posted 1 year ago

“I had worst experience buying Under Armour product from their show room in Pacafic Mall Dehradun India. My track pant was torn after one wear. Very bad quality even though it is so expensive. No one attends to you after your complaint.”

Helpful Report

Posted 1 year ago

“Bought UA Lockdown 5’s , went half size up as usual with any of my footwear as I had no feeling for over 12 years of being wheelchair bound so not having wiggle room would send them numb again so these were perfect 👍🏼 fitted a treat , look as the pictures and price was amazing 🤩, great delivery service 2 days . First class”

Helpful Report

Posted 1 year ago

Under Armour is rated 1.6 based on 257 reviews