Chasing Unicorns Reviews

1.6 Rating 88 Reviews
14 %
of reviewers recommend Chasing Unicorns
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6505446187

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ray@unicorns.co

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I disagree with the bad reviews ive read here, my experience has been wonderful! I was really worried about my order not arriving after reading all of these terrible reviews! , admittedly I hadnt actually read the pre order terms and conditions. so I messaged Sarah through paypal at first I was pretty angry … but she was kind and really lovely to deal with. She explained to me that preorder pieces were made by hand and took time because they are Not mass produced. She was so grateful that I spoke to her directly instead of just writing another bad review that she sent me a shell belt with my order! I received my dress and my belt today. Both are stunning and exceptional quality. I shop alot online , and am always looking for unique styles. Chasing Unicorns is now on my favourites list! Not only for their stunning designs but for their ethics . The wait was worth it! Ill be a return customer for sure X
Chasing Unicorns 5 star review on 8th March 2024
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Posted 2 weeks ago
Considering the amount of money I paid for the item I had somewhat high expectations, however the sizing and quality was something I could buy a Shein for $20. The sizing is terrible. They don’t refund and looking at the other comments I probably shouldn’t even try.
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Posted 3 weeks ago
Terrible service, waited months for 1 item. Emailed constantly to get condescending responses. Stay clear !!!!!
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Posted 1 month ago
Help All, currently trying to get a refund for a dress tat was delivered absolutely after due. The combat are now stretching refund out by many more moths and keep sending me word salad responses. Has anyone proceeded legally with this company. Thank you in advance. I am still waiting a response from my what is around 15 to 20 emails to this company regarding my refund. They who’re for weeks, months then who’re all correspondence and keep messing me around.
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Posted 1 month ago
Promoting good in a delivery time frame that is incorrect. I purchased goods which had a dispatch date of end of November. It’s now end of Feb and I still have nothing. Rude and dismissive communication. Refusing to give refund or cancel order 3 months after having nothing. Will be reporting them to fair trade.
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Posted 1 month ago
DO NOT ORDER ANYTHING FROM CHASING UNICORNS. If I could give no star, I would! 5 months on still no dress. I've been told many different stories. Sent to Fair Trading to now deal.
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Posted 1 month ago
Do NOT order from them. Absolute scam of a company and the most horrible humans working for them. Do not deliver orders unless you reach out 6 MONTHS LATER and are so rude about it its absolutely insane.
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Posted 1 month ago
The dresses aren't what are pictured. Took 6 months for a dress to come through and it isn't anything like the one on the website. I asked for a refund as I do not want to wait for yet another 6 months for a new dress that might be close to what is advertised. I am still waiting for the second dress I ordered at the same time. Total scam. I plan on taking them all of the way if I do not get a refund. Its a lot of money for rubbish.
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Posted 1 month ago
Shut this company down!! Someone needs to do something about this. Report report report!! Scammers with no morals, out to rip people off.. Karma is a beautiful thing, un like this brand. What comes around goes around!
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Posted 1 month ago
I have STOPPED buying from CHASING UNICORNS the owner SARAH is a blow in pretending to be a BYRON BAY local, she is a liar and a scammer I have had issues with this brand and received refunds via taking it all the way. I urge anyone to be very careful their latest emails on the website show models who look dirty and like they are off with the fairies on drugs, the clothes are not the right sizing this is why....she had ZERO, NO, training in fashion design, she is illegally selling clothes on her site give it time KARMA is coming, I am shocked that SPELL backs this non-legit company!!! be VERY careful of this lady.....Google her picks on how dirty her behaviour is and the lies of the quality in clothing!!! I tried and now avoid!! I received items with no tags and no wash tags I give up.......
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Posted 1 month ago
If I could do less I would. Do not buy from them. Sizing is so out it’s not even usable, the customer service is like a slap in the face and I waited 8 months for a dress. Asked for a refund and they said they don’t do refunds. Not even if they take your money and don’t communicate for months. It looks good in photos it it’s not great fitting and you will beging to think nothing will ever show up. Definitely not worth the money or time
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Posted 2 months ago
I wish I had seen the REVIEWS before I ordered a blouse. I waited almost 3 months for delivery. I did contact the company a few times and I must admit never encountered rudeness. I ordered a Medium which is usually a 12 Australian but what I got looks more like a 16. It also looks very different from the photos. Anyway one lives and learns - never again!!!
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Posted 2 months ago
I have ordered thousands of dollars worth where in some instances it took them 9 months to deliver items. If you don’t track the items you’ll never get them. I’m convinced there is something very wrong here! Also since end of last year it looks like they are buying and reselling vintage clothes. I’m now a regular of SPELL they are great and deliver what they say!
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Posted 2 months ago
I ordered a dress that was very expensive. I am aware of policy but waited months for my dress, well beyond the estimated date. . I needed to promote company for all estimated due dates/updates and now after waiting such a long long time the company are hiding beyond a policy they abused and are refusing to give me a refund. I am absolutely appauled that a company that’s claims to have such a good ethos has done this. To rub salt into wound chasing unicorns emails refusing refund sign of with a xx (kiss) this is my third item from this company. This is my third item with first two items, a top and a velvet jacket not matching measurements. I thought I would give it one more try but this is really not anyway to treat customers. You can’t estimate a delivery dat and have it blow out for months and still take people’s money and refuse to give it back!!!!
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Posted 2 months ago
Scam of a company do not order anything you will be ripped off.
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Posted 2 months ago
Chasing unicorns is I think a scam that steals money. I bought a lot of items worth well over 1000 dollars around May 2023. I received 1 item at a time over a course of heaps of months and by November 2022 I still had not received some pieces. Customer service was awful and I've been given a store credit that I never wanted. Alllll the pieces were not even the right size. They were faulty in size. 7 months later products were STILL not sent. I spent nearly 2000 dollars and it's all gone. I'm devastated. I don't know what to even do about this...
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Posted 2 months ago
I had the same experience as everyone else here. “Pre-ordered” a top in August that said on the product page would ship in September and I never received it after four months. Their customer service is horrible so I finally took it up with PayPal and got a refund. If you are waiting on items PLEASE take it up with your credit card company or PayPal and I guarantee you will win the case. This company is a scam!
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Posted 3 months ago
Purchased a pre order dress $390 in the start of October though the website said that the dresses would be ready in late September which we assumed they should have been ready for packing in October. Contacted them and they said it's just a guideline and that the it was now in the final stages and would be ready in early November but still nothing and it's now December. They offered a store credit which if this is going to be the future experience would rather a full refund which I have requested and so now we wait again. Not a trust worthy company at all and not Australian based as the website states.
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Posted 3 months ago
No delivery of items purchased after months of waiting and being told they were 'available' (over 600AUD!). I managed to receive a refund via Chargeback with my bank - so others should try this if having problems. FreeTrade NSW were unable to help as Chasing Unicorns just claimed the items were ready to send and so wouldn't offer a refund just a gift certificate. Definitely do not buy
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Posted 4 months ago
Stay away!!! Whole company is a complete scam, karma will get them for sure - do yourself a favour and not support this awful culty business. Google what chasing unicorns means… Very fitting for their business.
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Posted 4 months ago
Chasing Unicorns is rated 1.6 based on 88 reviews