“Order subscription to three different magazines as a gift for my mam for Mother’s Day. Two arrived within the week. One yet to be dispatched but I knew delivery time scale when ordering. Great service given that she’s self isolating at home.”
“I was told I would receive both magazines in 1 envelope and would get each issue a week before the date on the magazine I have paid £110 for 2 magazine subscriptions and has nothing ! And there web chat is useless talk to you like they don’t care at all.”
Hello, thank you for your feedback. I am afraid they would never get sent in same package as they go on sale on different days. Take a Break is posted on a Wednesday and That's Life is posted on a Thursday. I am afraid we receive the magazines on their on sale date and cannot get them any sooner. We post them out the same day and you should expect to receive them within a couple of days. I am very sorry that you have not been happy with the service you have received. I am sorry that you have found the web chat poor. Due to the current conditions we are down to only one customer service adviser who is working from home to adhere to the social distancing measures. There are only two people working in distribution and we are working as hard as we can to get the magazines out to our customers who depend on this service. If you would like to see how your order runs over the next few weeks or would like a refund, please get in touch at enquiries@uniquemagazines.co.uk Kind Regards, Sarah, Operations Manager
“My elderly mum has reading material for the next 12 weeks to help survive the covid crisis, and I have enough puzzles to help my sanity while at home with the kids - win win! Prompt delivery, a good range of subscription lengths - other sites were looking a full years subscription which was too much.”
“Unfortunately my first purchase has not yet been received as it is not due so unable to give a review. However, having found an old copy in our craft club library (Balmaclennnan/Dumfries and Galloway/Scotland, I was quite impressed which is why I decided to purchase a subscription. It appears to be a magazine of plenty no matter what your interest. It has a wonderful layout, colourful, lighthearted and extremely informative. It is not what I would call a throw-away magazine and very much more a collection item.”
“How can I possibly judge - you've taken my money and I'm yet to receive a magazine. Its ridiculous that you even send out this survey. I have no idea if you are a bunch of rogues and stolen my money or will be fantastic so I thought i'd start with Very Poor so it can only get better”
Hello, thank you for your feedback. Your subscription is dispatch directly from the publisher. It may take 6 weeks to start receiving issues. I will ask a member of the team to find out an exact start date for you and get back to you as soon as possible. Kind Regards
