Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,396 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since subscribing, I’ve received my magazines a few days after they appear in the shops.”

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Posted 11 months ago

Thank you for your review, we do send out our magazines on the same day as they are delivered but we have to allow a couple of days for postal delivery.

Posted 11 months ago

“I will do when I receive the first one!”

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Posted 1 year ago

Thank you for your review can you please ring us on 0191 2702800 or email me gemma.smith@uniquemagazines.co.uk so i can check your order please. Thanks Gemma

Posted 1 year ago

“Website is confusing, hard to track the issue number some months over which copy you want to buy and you can’t buy back issues which is really disappointing.”

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Posted 1 year ago

Thank you for your review. I am sorry we do not stock old issues. If you would prefer you could call us on 0191 2702800 to place a order. Thanks Gemma

Posted 1 year ago

“A bit boring as all the same theme”

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Posted 1 year ago

Sorry too hear you think this! We would like too assure you we are not publishers of any magazines and therefore, Have no control at all over the content. The magazine is specific too Mindful Mandalas as that is the name of the magazine. This means the themes will all be the same, As each one is mandalas. If you require different colouring magazines each month with various things too colour maybe try ones like the following titles : Relax With Art, Let's Colour series, Colouring Heaven Collection, Simple colour, or Relax With Art holiday special. Hope this clears things up! Thanks for leaving a review. Thanks, Ellie :)

Posted 1 year ago

“Dear sir I charge a standard fee of £10 for participating in reviews. Please let me know if this is acceptable and we can proceed forthwith Yours sincerely Pa”

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Posted 1 year ago

Hi, A review is an optional thing do not worry, So only leave it if you want too and we will not pay for them. Hope this makes sense😁Thanks, Ellie

Posted 1 year ago

“I love pictures how been print in book and their different every time when it come out two brilliant can’t get any better Sara”

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Posted 1 year ago

Hi, Thanks for leaving your feedback! If there is anything we can do too achieve 5 stars let me know, As this means a lot to us! Glad you love your relaxing colouring books! Thanks, Ellie :)

Posted 1 year ago

“I’ve received only one magazine so far”

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Posted 1 year ago

So sorry to hear this! You ordered this subscription on the 31st Dec 22 and since then we have dispatched 2/3 of your magazines. The first one was sent 3rd Jan 23 and the next on the 11th Jan 23. We ask customers too allow a maximum of 30 days for delivery of their magazines to the USA. We have started using a new service, As the royal mail cyber attacks were causing major delays sending post internationally. Hopefully this 30 days with the new company is a maximum and magazines will arrive sooner with little delays! We explain our wait times per country for delivery on the email for confirmation when you order, to give you notice of wait times. I am glad one has been received and thanks for your patience with the next issue! Many Thanks, Ellie😊

Posted 1 year ago

“Tries to cover a very wide range of subject matter, a little of which could not be read elsewhere. Nothing on offer attracts me.”

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Posted 1 year ago

Hi, Thanks for your order to country living modern rustic. It seems you have ordered a 2 issue sub and this has not begun yet. We have no control over the content of magazine as we are not publishers. This review is mainly for our service on a sub rather than the content of the magazine. Thanks for the 3 stars. If you need anything regarding your email feel free to email me on ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊

Posted 1 year ago

“Not received my magazine yet.”

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Posted 1 year ago

Hi, So sorry to hear this! You ordered the FEB 23 issue which was due the 6th of Jan however, was closed for change. This is on the way to us and will most likely arrive in our warehouse Monday and go out then for you 1st class. It will then take no longer than 7 working days from there. You will receive a dispatch email when this has left us. Thanks for your patience. Kind Regards, Ellie :)

Posted 1 year ago

“A thing to improve is the package. A thin transparent plastic bag is not enough protection for a shipment outside UK. The magazine arrived slightly damaged. Otherwise the service was correct.”

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Posted 1 year ago

Hi, So sorry to hear this. The weight of the magazine determines the way its packaged. If it is heavy enough, a twist wrap box is used for the protection of it. I am so sorry this arrived slightly damaged and if you would like to send us some images of this please do so, so we can possibly improve our service. I am glad the service was good and I am sorry for the damage overseas but hope you understand we do include on the label that should not be bent but is obviously disregarded during the postal system, due to the volume of mail. Thanks a lot , Ellie😊

Posted 1 year ago

“Because I live on an island delivery is never on time and I seem to miss the first three days of viewing so will not renew.”

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Posted 1 year ago

Hi, Sorry to hear this. Unfortunately, there is not much else we can do in this case. We send magazines a day earlier than stores get them, to ensure magazines get to customers in time for Saturdays listings. We also send them using 1st class postage, which is the fastest service we can offer for subscriptions. We can compensate for missing issues as long as they are reported by the Monday after the listings begin however, we have no record of you contacting over missing/late issues so we were unaware this was happening. Sorry to hear this but thanks for the feedback and let us know if you need anything else or miss issues in future so we can compensate accordingly. Thanks, Ellie :)

Posted 1 year ago

“Good books, but they've changed their formats on some pages meaning the drawings have very dark edges leaving nothing to the imagination for those that like to so their own thing.”

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Posted 1 year ago

“Though the service is good they are quite pricey. I would only use for imported magazines that local newsagents do not stock.”

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Posted 1 year ago

“Bought in her Studio magazine for part of friends birthday. Came in plastic bag bashed corner and was folded by postie to put through letterbox. Not impressed by response from unique magazines if honest. I could send back for refund but they don’t have any other ones which seems a bit strange. Was planning on getting subscription for friend , won’t bother.”

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Posted 1 year ago

Hi, thank you for your review. I can confirm that it was me that you spoke to on the phone. I apologised regarding the arrival of the damaged magazine due to the postal service and packaging I, unfortunately, cannot send out a replacement because we don't stock back issues of any titles we hold. I, therefore, offered a refund for you if the magazine was returned. I apologise that this resolution was not helpful to you, but I had limited options of what I could do. Many thanks for your review and feedback in the meantime. Management does look at the reviews and will pick this up as we're constantly trying to make our customer's experience better - Jessica.

Posted 1 year ago

“I missed your confirmation of my subscription of June 28 2022. The only confirmation I received was my Paypal payment to you. I was content with delivery of my earlier subscription from about a year ago.”

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Posted 1 year ago

Hi, thank you for your review. I'm sorry you've not received your confirmation email, we've now resent this to you. Kind regards, Jess

Posted 1 year ago

“I can not write a review as I have paid for a set of magazines but not yet received anything I believe the first issue is out this month so hopefully I will receive them if not I shall need a refund. It was Daphne's diary”

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Posted 1 year ago

Hi Annette, thanks for contacting us! I can confirm that your first issue is due for dispatch this week! Once posted you'll receive a dispatch notification via email. - Kind regards, Jessica

Posted 1 year ago

“The Lego Magazine is good but very expensive and no discount for loyal renewers!”

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Posted 1 year ago

Hi Bruce, thank you for your feedback. I can confirm that we will look into this feedback in the future. We are glad, other than this, the subscription was enjoyed. Kind regards, Jessica.

Posted 1 year ago

“The corner of the cover is peeled off and wrinkled.”

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Posted 1 year ago

Hi, thank you for contacting us - I've emailed you directly regarding this. If photo proof is shown we will compensate for this accordingly. Kind regards, Jessica

Posted 1 year ago

“I haven’t received it.”

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Posted 1 year ago

Hi there, Hope you are well, The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June. Kind regards, Jessica

Posted 1 year ago

“Previous subscriptions have been fine. This current one has been painful to set up. Set up in Feb. Nothing rec’d. Called April, nothing rec’d. Called again in May and finally started to receive them”

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Posted 1 year ago

Hi Nicola, thank you for your review. I can confirm that the order was started in February, but was not completed (paid for) until the 14th of April. Publisher orders can take 4-6 weeks to begin and I can confirm that I have been in touch regarding your start date. Kind regards, Jessica.

Posted 1 year ago

Unique Magazines is rated 4.4 based on 7,396 reviews