Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,395 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,395 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Unique Magazines made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nicely presented, colourful, neat and accurate.”

Helpful Report

Posted 5 months ago

Thanks for your review! We appreciate your feedback. 😊

Posted 5 months ago

“Great service always keeps you informed as to when your next order is dispatched good customer service keep it up”

Helpful Report

Posted 11 months ago

Thank you so much for your 5* review.

Posted 11 months ago

“Excellent service. Subscription bought for a lady in a care home and she’s delighted. Magazine always arrives promptly”

Helpful Report

Posted 1 year ago

We love that our magazines can bring happiness to our customers! It is lovely to hear it arrived promptly too. Thanks for this, It means a lot to us. You enjoy your week. Many Thanks, Ellie😀

Posted 1 year ago

“I don't normally write reviews, I just click the star rating but this company deserves my time on writing about them. This is a very personable company and pro-active. Delivery is always on time, even through the postal strike (email was sent to advise that there may be delays. On a personal note - I had made a mistake and ordered 2 subscriptions the same and hadn't realised. The company called me to ask if it was a mistake and when I advised that yes it was, they suggested moving my subscription to the next issue which was perfect . I doubt that many companies would do the same Thank you Unique Magazines Donna”

Helpful Report

Posted 1 year ago

Hi Donna! This review is outstanding. Thankyou for taking the time to write this, due to the amazing service you did receive from us. We always make a active effort to create relationships with customers. This is too ensure the trust for us to provide a service is there and they feel happy to come to us with any problems or questions. I am so glad we could call and help resolve the situation/error! This happens at times and we always work to ensure customers get a positive outcome. Thanks again for writing about your experiences with us. This helps our small team always feel motivated and ready to provide an outstanding service. Many Thanks, Ellie 😊

Posted 1 year ago

“I like the idea they can get any magazine, and it's posted in two days, sometimes the next day if ordered in the morning. The only negative point, is the magazines are too expensive, some are twice, or even three times the normal price in shops.”

Helpful Report

Posted 1 year ago

Hi, Thanks for the mention of our efficiency! I understand there may be confusion on the costs of our single issues and subs. First of all, we are not publishers and therefore, must get our magazines from stockists. Then, we must consider the cover price of the magazine, weight for postage, packaging and profit as a business. Royal mail has increased their postage costs therefore, we have had to take action from our end to cover this also. Stores are able to provide magazines for the cover price alone rather than with all the additional costs, as they do not deliver them directly to customers doors. I hope this clears things up a bit for you! Thanks for the 5 stars though regardless. Many Thanks, Ellie😊

Posted 1 year ago

“Product never turned up, a scam.”

Helpful Report

Posted 1 year ago

Hi Rebecca, I can confirm that I have spoken to you over the telephone to confirm that this is not a scam and that stock is due in on the 10th of June. However, the phone line was cut when explaining. I hope you were able to catch what was explained, as I can now no longer get through. - Jessica.

Posted 1 year ago

“I have not received my magazine yet!!! So i can’t really rate this except poor🥲”

Helpful Report

Posted 1 year ago

Hi there, Hope you are well, The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June. Kind regards, Jessica

Posted 1 year ago

“Never got my magazine !”

Helpful Report

Posted 1 year ago

“After a month it still hasn’t even been sent”

Helpful Report

Posted 1 year ago

“Ordered Magazine but not delivered yet.”

Helpful Report

Posted 1 year ago

Hi there, Hope you are well, My apologies that this was not received! I cannot see that you have contacted us regarding this. We appreciate it when customers contact us so we can resolve matters, rather than coming straight to the review as it doesn't give the full picture. We will refund this issue for you - this will show in your account within 3-5 working days. Kind regards, Jessica.

Posted 1 year ago

“Thoroughly recommendable supplier of otherwise difficult-to-obtain magazines, which are reasonably priced and promptly dispatched. And you can talk to them.”

Helpful Report

Posted 2 years ago

“Don’t have any problems”

Helpful Report

Posted 2 years ago

“Very good, thank you.”

Helpful Report

Posted 2 years ago

Hi, Thanks so much for this. It is lovely to know you are satisfied with our service and you are more than welcome! Have a good day. Thanks, Ellie :)

Posted 2 years ago

“Order information is excellent, sharp prices and the shipping very fast”

Helpful Report

Posted 2 years ago

Hi, Thanks for this. It is lovely to hear you feel informed, charged the correct amount and the magazine arrived promptly. Thanks for rating your experience with us, you have made our day! Thanks, Ellie :)

Posted 2 years ago

“Very clear and broad coverage of the Greatest Game. Keep up the good work. Many thanks.”

Helpful Report

Posted 3 years ago

“I haven’t received the magazine, over a month since I purchased it. Very poor.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. This Spring issue is due in tomorrow and so it will dispatched then, 1st class. Please allow 6 working days from the date it is dispatched for it to arrive with you. I hope this is okay and I apologise again for any inconvenience caused. Thanks, Ellie :)

Posted 3 years ago

“Unique Magazine was very understanding.”

Helpful Report

Posted 3 years ago

“Ok so the first magazine I ordered didn’t come for 3 weeks I phoned up and requested a new copy and was sent a completely different magazine ! Eventually I got it but tbh I won’t use the service again”

Helpful Report

Posted 3 years ago

I am sorry to hear this. I am aware this was frustrating and caused an inconvenience as I spoke with you a few times regarding it. I am glad you recieved this in the end , after we resent it and can only apologise for the mistakes which occurred. Have a great day and thanks for the review. Kind Regards, Ellie

Posted 3 years ago

“Unique Magazines is absolutely a scam operation. I ordered a subscription to a men's fashion magazine in October 2020, waited patiently for the magazine issues to begin to arrive, and nothing ever arrived. Not a single issue. So in January 2021,I contacted Unique Magazines via email and after waiting for another two weeks, I finally received a terse email response from what was purportedly their customer service administrator demanding that I pay additional, exhorbitant shipping fees, even though I had paid all subscription prices, costs, and shipping fees when I originally subscribed to the magazine. To add shipping costs after a subscription is paid for is an unlawful business practice, so I reported Unique Magazines to the local British Trading authorities. Stay away from this scam, they are a criminal organization. Cheers.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. I can see this order was placed in January 2021.Due to the cover price increasing to £28.00 and the weight being over 3kg, it mean's it is extremely expensive to post this magazine. We were only given this information about the change of the magazine, shortly after your order was originally place. This was a major increase in cost and if your subscription had already began, we would not ask you to pay this difference in price. This price increase means we could not physically provide you with this however, you do not have to pay this additional cost. If you do not wish to pay this, we can refund you the full amount and cancel the subscription. I am sorry that you feel this way and I must emphasise you are not alone in this, as we will have to inform any other customers of this update in cost. Kind Regards, Ellie :)

Posted 3 years ago

“I have a gift subscription for my son and it was really easy to set this up. The monthly 'editions left' email is really useful to remind you when to re-subscribe.”

Helpful Report

Posted 3 years ago

Unique Magazines is rated 4.4 based on 7,395 reviews