Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,395 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,395 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a subscription for my father on 11th April for the New Scientist but he still has not received his first issue - this is a weekly. Please resolve”

Helpful Report

Posted 1 year ago

Hi, thank you for contacting us. I can confirm that as this is a publisher order the subscription cannot be made active right away. I've phoned New Scientist today and they have stated that the subscription will begin with the issue 28.05.2022. I hope this helps! Kind regards, Jessica.

Posted 1 year ago

“I haven’t received my purchase yet”

Helpful Report

Posted 1 year ago

Hi Nancy, I can see here that you have ordered the Harry Styles King of Pop magazine. I can confirm that these were sent out on the 10th of May. Due to this going to the Netherlands it could take up to 30 days to arrive. - Alex!

Posted 1 year ago

“I received an message telling me to renew my subscription which I did immediately. Subsequently I received a second message telling me the first was a mistake. I replied asking the renewed subscription to be scrapped. I then received confirmation that the second subscription had gone through. I objected. However, there is still no apology or cancellation of the duplicate subscription”

Helpful Report

Posted 1 year ago

Hi Anthony, Could you please give us an email at enquiries@uniquemagazines.co.uk regarding this matter and we can look further into this for you. Hope to hear from you soon. -Alex

Posted 1 year ago

“Subscription paid, via direct debit, on 21 March and not received anything yet. I realise it's a monthly publication but it's now 1 May.”

Helpful Report

Posted 1 year ago

Hi Wendy, thank you for your review. I can confirm that this was a one-off payment made, not a direct debit. Sudoku Grand Masters has had some problems last month, we emailed you about the problems in April. All has gone back to normal now as issue 205 was dispatched on Friday. I hope this helps! - Jessica.

Posted 1 year ago

“An excellent services, fast delivery and customer service are polite and always try to help. Very happy with Unique Magazine.”

Helpful Report

Posted 2 years ago

Hi Dalia, thank you for your review and kind words. If possible, can you please change your rating to reflect this statement? - Jessica.

Posted 1 year ago

“no tracking. no updates. no responses. asked to review and haven't received item”

Helpful Report

Posted 2 years ago

Hi there, I would like to confirm to you that your order has been sent out, this was done on the 8th of April and due to this being sent to the US it can take up to 60 days to arrive. If you have any further queries please give us an email. -Alex

Posted 2 years ago

“Extremely unimpressed - bought a subscription of Sudoku Grand Masters for my wife. First two issues came OK, but the April issue (out 7th. April) still hasn't arrived. However, what has arrived is a breathtakingly impertinent email request for a positive review on Google Reviews. When I telephoned to query this, I was advised that there had been a problem between the publishers and the printers and that the April issue would be skipped, with the next issue being on or about 5th. May. I am appalled that the company has the effrontery and audacity to seek to obtain positive reviews whilst failing to notify subscribers of the problems experienced. Usual bleating about it not being their fault and that they had only had confirmation of the position a few hours ago (really?) and that because many of the subscribers to the magazine don't have email addresses, they don't send emails (but they obviously have sent ones asking for positive reviews haven't they?) they will be writing to subscribers to advise them of the problem - very poor customer service in my view, exacerbated by the peremptory request for a positive review after 2 issues delivered but 1 missed - I'm hardly going to give a positive review for a 33% failure rate am I - hence the one star which really should be none.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. Whilst I am so sad to hear these comments, I can confirm that this has now been dealt with by our Managing Director, John and we have refunded you your full subscription. Kind regards, Jessica.

Posted 2 years ago

“Appalling cheaply produced magazine with nothing but adverts.”

Helpful Report

Posted 2 years ago

Hi there, I am so sorry that you are not happy withbthis. Unfortunately, we can not comment on the content of the magazine as we are not the publishers but we would love to hear what you thought about our services, such as the delivery and ordering process. -Alex

Posted 2 years ago

“Despite being informed my magazine was en route I have yet to receive it. Having queried this I am informed there are now none available. No mention of refund or future edition. When I queried the possibility of an online version I was informed this was not a possibility! Satisfaction nil.”

Helpful Report

Posted 2 years ago

Hi Swan, thanks for your review and rating. We do apologise that the first issue for Dwell was not received! We can of course refund this for you, this will be actioned today. Unfortunately, we cannot offer digital issues as we are not the publisher of the title. The April/May edition was posted out on the 11th of April to the address given on the 11th of April, fingers crossed it arrives with you soon. Kind regards, Jessica.

Posted 2 years ago

“Still awaiting first issue”

Helpful Report

Posted 2 years ago

Hi, thank you for your review! This is one of our publisher's titles, which means it can take 4-6 weeks to begin. I will email you directly regarding the start date of this subscription. - Jessica.

Posted 2 years ago

“I haven't received anything yet so how can I review. I ordered the subscription a month ago!”

Helpful Report

Posted 2 years ago

Hi Alison, I can confirm to you that your first issue of Dapnes Diary will be posted out to you on the 12th of April. -Alex:)

Posted 2 years ago

“Not received the magazine yet. I ordered it on the 14th of February.”

Helpful Report

Posted 2 years ago

Hi Graham, I am sorry that you have not received anything as of yet but this is due to this magazine being a Quarterly magazine. This means it only gets released 4 times a year. The last time we had stock in was on the 2nd of February and all that stock got sent out straight away so by the time you made your order there was no stock left. I believe the next issue should be coming out in June but I am not entirely sure for the exact date. Hope this is okay. - Alex

Posted 2 years ago

“Haven't received tattered lace 100”

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Posted 2 years ago

Hi Isabell, we have been in contact regarding this - unfortunately, the magazine is on temporary suspension. Many apologies for all inconvenience caused. Kind regards, Jessica.

Posted 2 years ago

“No magazine received as yet???”

Helpful Report

Posted 2 years ago

Hi Daniel, there has been a delay with issue 45. It is due out tomorrow. As soon as we receive this in from suppliers we will be posting it to you. I hope this helps! Kind regards, Jessica

Posted 2 years ago

“I have not yet received the magazine”

Helpful Report

Posted 2 years ago

Hi Michelle, thank you for your review. Your subscription is set to begin with the next available edition, this is due on or around the 7th of April, there may be some delays, however. Please expect this to be with you next week. Kind regards, Jessica.

Posted 2 years ago

“I ordered a subscription of the Art of Watercolour on February 28th. The latest issue came out in March. Today is April 1st and I have not received an issue. Without the magazine in hand, this is the only rating I can give. Your prompt attention to resave this problem would be greatly appreciated.”

Helpful Report

Posted 2 years ago

Hi, thanks for your review. There is a gap between issues 44 and 45. Issue 45 is now coming out on the 8th of April, rather than in March. This is why you have not received it yet. I do hope this helps! Kind regards, Jessica.

Posted 2 years ago

“utter stupidity asking for a review of a magazine I have yet to receive!”

Helpful Report

Posted 2 years ago

Hi Anthony, I apologize, Reviews.io send out a request to review automatically after so long after ordering. Therefore, they will not know whether you have received your order or not. I can confirm that this title has unfortunately ceased publication. A member of our team will be in contact today regarding this and a refund will show in your paying account within 3-5 working days. Kind regards, Jessica

Posted 2 years ago

“I order this magazine and as of today have not received. Can you please check my subscription and let me what is the status. We remain. Thank you”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. The current issue had already sold out when you had placed your order. We are expecting the new issue to arrive in around a month. When it does it will be dispatched to you and you will get an email letting you know it has been sent. You will then receive a further 3 magazines roughly around 3-4 months apart. The magazine comes out 4 times per year. I hope you love it when you do get it - it is such a lovely magazine. Kind Regards Sarah

Posted 2 years ago

“Still waiting for my magazine ☹️”

Helpful Report

Posted 2 years ago

Hi Nadine, the first issue of 2022 has not yet been received here in the UK. We are awaiting delivery of this and expect this to be in, within the next couple of weeks. As soon as the issue has been dispatched we will send a dispatch notification via email. Kind regards, Jessica.

Posted 2 years ago

“I have not received any magazines from you yet.”

Helpful Report

Posted 2 years ago

Hi Teresa, the first issue of 2022 has not yet been received here in the UK. We are awaiting delivery of this and expect this to be in, within the next couple of weeks. As soon as the issue has been dispatched we will send a dispatch notification via email. Kind regards, Jessica.

Posted 2 years ago

Unique Magazines is rated 4.4 based on 7,395 reviews