Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,395 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,395 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged twice for the magazine as the operated said that my card had not gone through. Checking with my bank it had. How come then after contacting again it took days for the refund to come through but only seconds for you to receive it?”

Helpful Report

Posted 3 years ago

Hi Beverley, thank you for your review. I can confirm that we had to allocate this duplicate payment and then authorise this with our manager. The refund was processed 4 days after this and we can only apologise if this was an inconvenience for you. If you have any further feedback regarding the service, please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Jessica.

Posted 3 years ago

“Started my subscription in January for a weekly TV magazine. Emails state the magazine is despatched on a Tuesday, but, for the second time in a month, it still has not arrived by Friday. I want it for the weekend viewing - otherwise it's not worth having. One week it didn't arrive at all (subscription has been extended). I accept it could be Royal Mail at fault. Would first class post solve this problem? Very disappointed to date.”

Helpful Report

Posted 3 years ago

“Just renewed For two years Hope I get them”

Helpful Report

Posted 3 years ago

Hi Pamela, thank you for your review. Please let us know if you are having any delivery problems - you can email me here jessica.austin@uniquemagazines.co.uk - hopefully we can work to a resolution where we can get 5 stars! Kind regards Jessica

Posted 3 years ago

“Still waiting on 2nd purchase m truss”

Helpful Report

Posted 3 years ago

Hi, I hope you are well. Sorry to hear this. I have dropped you an email regarding this. I look forward to hearing from you. Many Thanks, Ellie :)

Posted 3 years ago

“I have given a poor as the recipient of my gift (Rolling Stone Magazine) has still not seen a copy and it is the 20th of January tomorrow. When do you think he might get his first copy? Thanks”

Helpful Report

Posted 3 years ago

“I live in Denmark and have bought a subscription a month ago, and have not received anything yet. I know you have corona-troubles, but the funny things is, I have bought several other things from the UK in the meantime that arrived without delay, so I have no understanding of why you can't get things here faster. If only you would send me updates on the status of my magazine and shipment that would feel much better, but I have no idea if it will arrive tomorrow or if you are sending it at all :(”

Helpful Report

Posted 3 years ago

“Unfortunately my experience has not been a good one. I ordered three months supply of Artists Magazine, a US publication. Month 1: I received a copy of Artists Magazine Month 2: I received a copy of The Artist [a UK publication} I phoned Unique and explained I had received the wrong title, and that I did not like The Artist magazine. Month 3: - Guess what ! Unique have again sent me the wrong magazine. Life is difficult at the moment for everyone. But I paid for something that I am not getting. My husband and myself are vulnerable to coronavirus and rely on home delivery of everything we need. I can’t face phoning Unique again and having to explain it all over again.”

Helpful Report

Posted 3 years ago

Hi, I am extremely sorry to hear you experienced this. I have dropped you a personal email, to resolve this so we can come up with a resolution which benefits you. I do hope this is okay and I apologise once again. Thanks, Ellie Purvis :)

Posted 3 years ago

“Real lack of communication !!!!!”

Helpful Report

Posted 3 years ago

Hi, sorry to hear this. It seems you requested the February 2021 issue of 'Collectible Automobile' which is due on the 15th of January 2021. Please drop me a personal email: ellie.purvis@uniquemagazines.co.uk if you have any specific questions regarding your order. I will resolve these for you if needed. Thankyou, Ellie Purvis😊

Posted 3 years ago

“Ordered a magazine for my grandson for Christmas, and still has not arrived! Apparently held up at the UK border!”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. Issue 69 was dispatched on the 7th of December 2020 and issue 70, on the 9th. They should definitely be with Mr Bradley by now and I apologise that he has not recieved these. I have sent you a direct email to resolve this and I apologise again for any inconvenience caused. Thanks, Ellie Purvis😊

Posted 3 years ago

“No issue arrived, allegedly due to noted closed export services out of spotted new corona type.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. These international delivery delays have now resumed as normal, as this was mainly due to the border's closing. It seems you selected to start this subscription after Christmas and so the first issue will be sent on the 15th of January 2021. I do hope this is okay. Thanks, Ellie Purvis😊

Posted 3 years ago

“Have not received my order yet!”

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Posted 3 years ago

“Not very good, as I haven't received a magazine yet....I paid 2 months ago!”

Helpful Report

Posted 3 years ago

Hi, I do apologise for this. This title was in the process of changing their name to 'Simply Scandi' and now this is complete, they have confirmed the next issue will be the spring edition. This will get to us on or around the 28th of January 2021 and I do hope this is okay. Thanks for your patience and if you wish for any further information, please contact us on: enquiries@uniquemagazines.co.uk. Thanks, Ellie :)

Posted 3 years ago

“I am still waiting for my first delivery several weeks after enrolling”

Helpful Report

Posted 3 years ago

Hi Allan, thank you for your review. I apologise you have not received an issue yet. A member of our team will be in touch with you shortly to confirm your details and to update you on this order. Kind regards, ^JA

Posted 3 years ago

“I just ordered the Doctor Who magazine for my son who loves the show. Unfortunately, the recent U.K. lockdown means he’s got getting the magazine. I think you should give me a refund.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. I can confirm that as of the 29th of December we have been able to resume international deliveries. I apologise for all inconvenience caused. I can confirm that the issues are on there way. Kind regards, ^JA

Posted 3 years ago

“As I have not recieved the first of my magazines even though it is over month since I signed up I cannot comment fully. I was happy with the price of the subscrition but I cannot comment any further except to say I am very disappoined.”

Helpful Report

Posted 3 years ago

Hi Glen, I apologise that you have not recieved any issues of this and thanks for informing us. This particular title is dispatched by the publishers and so I will be in contact with them to ensure this is resolved. I have dropped you a personal email so we can discuss this matter further and ensure you get your first issue sent right away. I appreciate your patience and look forward to speaking to you. Thanks, Ellie Purvis :)

Posted 3 years ago

“Difficult to comment as I have not received a magazine yet. Ordered on 21st November and it is now 21st December. Apart from the order confirmation, nothing to say when I will get my first magazine. I was hoping for the Christmas issue, but I think it’s a bit late for that one now. Updates on order status would be really helpful. Many thanks.”

Helpful Report

Posted 3 years ago

Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211 This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)

Posted 3 years ago

“As I haven’t yet received a copy of Australia (I took out a 3 month sub) it’s a little tricky to rate the organisation - except I am disappointed nothing has arrived!”

Helpful Report

Posted 3 years ago

Hi, I do apologise that you have not recieved an issue of this. I have sent you a personal email to resolve this as I am aware this magazine has a long wait time for the next issue. I appreciate your patience and look forward to hearing from you. Many Thanks, Ellie Purvis :)

Posted 3 years ago

“Rated as poor as hard to review an item that was paid for over a month ago and still not received and no idea when I can expect to receive.”

Helpful Report

Posted 3 years ago

Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)

Posted 3 years ago

“Issue I ordered was cancelled due to low stock and I wasn’t contacted about it, realised when I saw PayPal refund and contacted Unique. Second issue they were sending instead ran out of stock then. Why take orders you cannot fulfill?im awaiting the third issue that was apparently sent.”

Helpful Report

Posted 3 years ago

Hi, I apologise we were not able to provide you with this. We have recently had a new system update, which as expected, has caused some slight error's on the way. We refunded this back on the 25th of November 2020, as soon as we realised the stock could not be fulfilled and I can only apologise that you were not contacted. Thanks for your continued patience and understanding. Kind Regards, Ellie Purvis :)

Posted 3 years ago

“i have ordered a magazine over a month ago and it hasn’t arrived yet, even though on the delivery times it said it would only take a week. i contacted unique magazine and then they said it would come a couple of days ago, it hasn’t.”

Helpful Report

Posted 3 years ago

Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. This mean's it should be with you no later than Saturday. I apologise for any inconvenience caused. Thanks, Ellie Purvis :)

Posted 3 years ago

Unique Magazines is rated 4.4 based on 7,395 reviews