Univar Specialty Consumables Reviews

Name: Univar Specialty Consumables
Address: USC House, Tame Park, Vanguard, Tamworth
Rating: 4.63

4.6 Rating 1,343 Reviews

91 %

of reviewers recommend Univar Specialty Consumables

4.6

Based on 1,343 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01827 255250

Email:

steven.davidson@univar.com

Location:

USC House, Tame Park, Vanguard
Tamworth
B77 5DY

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Univar Specialty Consumables 5 star review on 12th February 2021

John Hunter

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sander... Easy to work with”

Helpful Report

Posted 2 years ago

“Well I submitted a review after a disappointing experience with an order where two bottles leaked in transit. Univar said I would be contacted to resolve it after they read the review. I’d already tried ringing and didn’t get though. I sent an email and got a confirmation saying they would get back to me. It’s now been 6 weeks and I’ve heard nothing. Even allowing for the current COVID situation I can’t comprehend a company can’t get back to a customer who’s had a bad experience within a month and a half! Hence me changing my rating to one star.”

Helpful Report

Posted 3 years ago

Good morning Chris, we are disappointed that you received damaged product. One of our Customer Service Representatives will be in touch shortly for further details.

Posted 3 years ago

“Still waiting for my item to arrive and it’s been over a week since I ordered it really poor service in my opinion”

Helpful Report

Posted 3 years ago

Please be advised, your order was despatched from our warehouse on Friday 26/06 and should arrive with you early this week.

Posted 3 years ago

“I still haven’t received my order and it’s been weeks I would like to be contacted immediately Monday morning 0857562112”

Helpful Report

Posted 3 years ago

Good Morning Nathan, your order was despatched from or warehouse on 19th June, we are currently in contact with our carrier for an update. One of our Customer Service Team will be in contact with you this morning to update the situation.

Posted 3 years ago

We have a POD from our Carriers that this was delivered on 22/06, we are currently asking them for further details on this. I have tried to call you on the number you have given but this doesn't appear to be a valid number?

Posted 3 years ago

“I bought a tool from you to cut thru nails but it doesn’t seem to fit on my drill so I either purchased the wrong tool or it’s not any good”

Helpful Report

Posted 3 years ago

Hi Lisa the product you ordered was a pack of Abranet Sanding discs for a sander - which sander do you have?

Posted 3 years ago

“Still waiting for my £900 sander to arrive. Stayed in last 2 days expecting delivery. ParcelForce tracking says they have had it at local depot for 48hrs + So not the happiest.”

Helpful Report

Posted 3 years ago

Good Morning Nick - one of our Customer Service team will be in touch shortly to give you an update on your order.

Posted 3 years ago

“I still haven’t received my goods yet , so not to pleased”

Helpful Report

Posted 3 years ago

Good morning John - your order was despatched from us on 26th May, you should receive this in the next few days

Posted 3 years ago

“Haven't even recieved my goods yet and your asking for a review”

Helpful Report

Posted 3 years ago

Good morning Paul, as previously advised, we were awaiting stock to arrive. Your order was despatched from us yesterday.

Posted 3 years ago

“Here's an email I sent to you a few days ago. Needless to say I got no reply & the order was sent incomplete Hello I'm getting nothing from you and am receiving conflicting information * I made an email enquiry that was unanswered so I had to repeat using online chat * My attempt to order online failed because your system repeatedly froze & I had to complete the order on the telephone *You told me the Wooster brush I ordered was OOS. It showed in stock even after your advice. * I sent two emails after your advice which have not been acknowledged -whether they have been acted upon I still don't know. * I have an advice that my order has been shipped with all original content --but * I have an invoice that does not show any Wooster brush ( either the original or the suggested replacement) at all * I still don't know what I'm going to get & when I'm going to get it So from my seat your organisation has taken every possible opportunity to get things wrong on a very simple order. Most unimpressive. David Henderson”

Helpful Report

Posted 3 years ago

Good morning David, I have checked the details of all the communication with you - you placed the order on 19/05, one of our Customer Service Representatives advised you on the 20/05 that we were awaiting stock of the silver tip varnish brush. I am pleased to advise that we do now have stock of this and you should receive this in the next couple of days. Apologies for any inconvenience this may have caused.

Posted 3 years ago

“Still not Recieved my complete order”

Helpful Report

Posted 3 years ago

Thank you for contacting us. Unfortunately we are still awaiting stock of the tape. I can offer you the option a refund if you cannot wait for it?

Posted 3 years ago

“not recived try to contact you but no response can you tell me where my order is please”

Helpful Report

Posted 3 years ago

Your ordered was placed with us on 19/5/20, we despatched this on the 20th, but as advised on our website, we aim to deliver in 2-5 days but with the current situation there may be delays, but you should receive this early next week. Apologies if you feel we didn't respond but unfortunately we have no record of you contacting us.

Posted 3 years ago

“When I placed my order the delivery was quoted as two days ,the goods finally,Arrived today some 10 days after order ,even though the goods are what I ordered the availability was misleading.”

Helpful Report

Posted 3 years ago

“A deceptive company that said it is out of stock but can still see it on his website.”

Helpful Report

Posted 4 years ago

Due to the unprecedented demand for these products, we are out of stock. Unfortunately there is a backlog of orders to process which is not accurately reflected on our website. I believe one of our Customer Representatives has already been in contact to advise you of this. I hope this clarifies the situation for you.

Posted 4 years ago

“No comments, I ordered something from your webside.I was all day at home and when I checked the update about delivery shows that nobody was at home...which is not true! A part of that I found the card from parcel force just at the front building door with number 40!Mine is 49! I called to customer service saying what’s happen they said they will check and will call me back.Never happened!so no items till now. Very,very disapoitned with my first purchase!”

Helpful Report

Posted 4 years ago

Good morning, we are disappointed that you have had issues with your delivery. One of our Customer Service Team has been looking into this and is still awaiting an update from the delivery company and will be in contact with you shortly with an update.

Posted 4 years ago

“One of my items is damaged, I’ve contacted them through their website but I’m still waiting on a reply.”

Helpful Report

Posted 4 years ago

Please be advised, one of our Customer Service Team is currently looking into this and will contact you shortly to arrange a replacement.

Posted 4 years ago

“I never received my order”

Helpful Report

Posted 4 years ago

Thank you for contacting us, we are disappointed that you have not yet received your order. One of our Customer Service team is dealing with this and will contact you shortly.

Posted 4 years ago

We are sorry you haven't received your order yet. One of our Customer Service Team is currently looking into this and will be in touch with you shortly.

Posted 4 years ago

“Tried them for online purchase of sealant I was struggling to find elsewhere. Simple online process. Decent price. Next day delivery. Very good.”

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Posted 4 years ago

“This was my second or third purchase from Univar and it couldn’t have been smoother, firstly with pretty good price point and coupled with free delivery over £20 and speedy delivery with good packaging ensures that the masking tape comes completely free from dents etc..... I will most definitely use Univar again and would like to recommend them to other professionals like me and their customer service is great tooooo!!! Richard Professional Painter and Decorator”

Helpful Report

Posted 4 years ago

“Very reasonable price. Quick parcel delivery. Thank you.”

Helpful Report

Posted 3 years ago

Univar Specialty Consumables is rated 4.6 based on 1,343 reviews