UpTrade Reviews

4.5 Rating 951 Reviews
88 %
of reviewers recommend UpTrade
4.5
Based on 951 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read UpTrade Reviews
Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 5th September 2021
Peter Sherman
UpTrade 5 star review on 29th August 2021
Jerry Katz
UpTrade 5 star review on 4th January 2021
Jim W
UpTrade 1 star review on 15th December 2020
Adam
4
Anonymous
Anonymous  // 01/01/2019
I ordered a phone Monday. It’s now Friday and it still hasn’t shipped. Tried contacting them but they don’t answer phone calls, emails, or by text. 303$ and I can’t even cancel my order!! Supreme Bulls..t
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Posted 3 years ago
Do not EVER trade with these people. I gave them an iphone 11 with minimal scratches on the front screen. They not only offered me barely half of the offered initial price but now they wont answer the phone or my emails. Dont get scammed by them. Will be talking to a legal team soon.
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Posted 3 years ago
Ordered one phone, they shipped another. No one answers their email, phone is un answered. I have had to challenge the charge in the hope they will respond. Very sad customer service.
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Posted 3 years ago
I'd like to leave this company a positive review, but there's just been too many mistakes and delays on their end. Shipped them two pristine iphone 7s (one 32GB one 128GB). Uptrade received them, inspected them, confirmed they were perfect -- but somehow mismatched the two phones (marked the 32 as 128 and the 128 as 32) and offered a lower price. I brought the error to their attention, and they fixed it 5 days later -- restored their original price. Now 14+ days after approval (and 3+ weeks after they received the phones), I'm still waiting on my payment, with no further communication from Uptrade. Consider looking elsewhere unless you have a lot of patience, and are willing to be very, very persistent. They won't answer their phones due to COVID, and email response will be slow. My hope is that I'll get my payment one of these days...
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Posted 3 years ago
Promising 2nd business day payment on buy back - waiting almost a month and still no payment... bordering with SCAM now
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Posted 3 years ago
Horrible customer service and received very glitchy phone with no resolution
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Posted 3 years ago
Do not use this company!! The claim high dollars for used phones but then after you sent them they change it saying the condition does not meet their standards. Total SCAM!! Beware and do not use them!!
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Posted 3 years ago
They said my phone wasn’t functional, and offered me $0. I know it was in working order. When I asked for it back, they magically offered me $12. Seems like they were trying to rip me off. Communication took weeks too.
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Posted 3 years ago
I sent my Samsung S7+ in and was offered me $340. For $17 you can expedite your process so I did. I send my phone in which is in mint condition and receive a video of them unwrapping my phone. Days later I get a revised offer. They say there was a scratch on the screen but no scratch when the screen is on. New offer is $260. Then I accept because I'm over the hassle, and select ACH payment (PayPal higher fees or e-check no fee but 10 day payment). So.for ACH (which costs them NOTHING with the bank, charges 1.99% plus a fee. I can't post pics but here is the video they sent showing the immaculate condition my phone was in https://vimeo.com/498126624/2e9e1a6880 Password 4789
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Posted 3 years ago
Initially I was pleased with the Iphone 7 I ordered for my son, until we went to activate it and found out that ot was only AT&T compatible and we needed Tmobile compatible. Now I have emailed Uptrade 10 times and all I get is an automated response. I was told I would be able to exchange or refund and now for a month I have no resolve, stuck with a phone we cannot use. I get blown off by them repeatedly. I will be reporting them to the Attorney General. I have one email response where they admitted to their error, but still no follow through to resolve. First time purchase with them, will be last disgusted.
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Posted 3 years ago
Very frustrating experience - sent in a phone, upon inspection they reduced offer by more than half. Which is fine - I disagreed, so I asked to have the phone returned. Then magically the offer was increased. I hadn’t asked for a better offer, though, I asked for my phone to be returned. It took two more requests and three more emails over four days to get them to confirm it would be returned. Now it has been 10 days since they told me to expect return/tracking information and I haven’t received any information or any responses. Be aware that their business model is at least partly predicated on intentionally lowballing the revised offer and hoping you don’t feel like waiting for your phone to be returned so you agree to the offer. Even if you’re successful getting them to confirm that it will be returned, they will make it as difficult as possible. I would advise others to look elsewhere. It appears that the company has a practice of routinely disputing bad reviews on this site. I’d be happy to post the full thread of all communications with them.
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Posted 3 years ago
They are scam don’t sell your phones with them, I try to sell my iPhone 7 with them it said $108 next day payment. After 2 weeks they quoted $4 for it, phone was in perfect working condition it was my primary phone. I would not recommend, lastly I requested to return my phone and it’s been more then 4 week they still haven’t returned it. You cannot get hold of support. I would not recommend selling it.
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Posted 3 years ago
Super clear cut review here. I have an iPhone X 256 gig on Verizon that since day one has had a screen protector on it and lived in a carbon fiber case. I was offered $330 for it by uptrade. They ran out of boxes for me to send my phone in so I dug out a box and sent it in myself. They received it and told me my screen was “defective” and they’d give me $110 for the phone. I asked what was “defective” about the screen and they refused to answer multiple times via email and straight up ignored phone calls. I told them to just send my phone back. 2 weeks later, I get my phone, run tests on the screen and it is fully functional and operating normally. Just for giggles, I took it by Apple and had them check it. The screen is fine. They just didn’t want to pay the quoted price for my flawless phone, end of story. Needless to say, I have lost trade in value of my phone because of these scam artists. Lesson learned.
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Posted 3 years ago
Hi Tayt, I'm sorry you did not have the greatest experience using our service. The issue was not that we did not want to pay the full amount, we will pay exactly what we offer for the exact condition of the device 100% of the time. Your device in particular had what is referred to as "Screen Burn" or "Ghosting" on the lower left hand side of the panel. This is a defect in the screen itself. This is not to say that the device is not functional per se, but it can not be sold as is on our website. It significantly reduces the value when these devices have this issue. As you can see, we have plenty of satisfied customers that received their offer in full as expected. We are in no way trying to scam any of our customers. We hope to use this case and we will learn how to better describe these scenarios to set better expectations for our customer in the future. Once again, apologies for your less than stellar experience.
Posted 3 years ago
Sent my phone in. They changed the offer so I requested my phone back. They do not respond to emails or answer their phone. No way to communicate with them. I would never use them again.
UpTrade 1 star review on 1st December 2020
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Posted 3 years ago
Hi Adam, Thank you for your review. Unfortunately I have to disagree with your post. I looked through your communication history and see that you just sent in a request to have the device sent back. (Which was done in a prompt manner) We have open lines of communication in the form of e-mail and voice. At this time, we are only responding to voicemails via calls due to office restraints involving COVID-19. You sent us a phone stating that there were no scratches on screen. The image that has been uploaded was taken directly from the unboxing video to show the condition in which it has arrived. It clearly shows that the scratches are indeed on the screen and they are quite significant. We understand that everyone may have their own interpretation on what scratches and faults may be, but we try very hard to stick to simple guidelines for selling and buying. We hope this helps to clear some confusion on what happened. We would also like to thank you for trying our service. Best wishes.
Posted 3 years ago
The iPhone X I ordered had a non-working ear speaker (when using as an actual phone). I needed this iPhone badly to replace a previous one so I didn’t bother to try to replace this replacement. But I wouldn’t buy from UpTradeIt again given this poor quality testing.
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Posted 3 years ago
Horrible customer support. Purchased an iphone X on 8/20. Received the phone but could not even setup the phone because the screen would jump around. At one point could put in a passcode, but then was unable to enter the passcode again because of the problems with the screen. Initiated return 8/27. They received the device by 9/1. Said they needed the passcode. Gave the passcode. Then they said they couldn't enter the passcode because of the screen. Said they would send the phone out for repair. Called multiple times, emailed multiple times. Still no refund and is now 10/5.
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Posted 3 years ago
Hi Kevin, This was a very unfortunate circumstance and we tried to keep you in the loop along the way. The repair of the device did take some time, and we understand that this was not the easiest option for you. As a small company, every little bit counts and we understand that our customer service needs to be above all. With that being said, I am sorry that you had to wait and we will figure out a better solution for this problem in the future. Your refund has been processed today. Thank you for understanding.
Posted 3 years ago
Terrible I payed over 300 for a phone and the speaker didn’t work , these guys will never get my business
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Posted 3 years ago
Used twice with no issues. Third time and recommended this to my son and his experience was horrible and still unresolved. NEVER using this service again.
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Posted 3 years ago
You’ve had my phone for weeks. I still have not received payment. I took less money to get payment early. Your company sucks!
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Posted 3 years ago
Not happy with device the device freezes up doesn’t take good pictures very blurry seems that they put cheap parts in the phone
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Posted 3 years ago
Hi Tyler, Our team has been trying to reach you via email and phone regarding the issues you are having, but we have been unable to leave a voicemail. Please reach out to us at your earliest convenience: (972)-833-0136. Thank you! :)
Posted 3 years ago
UpTrade is rated 4.5 based on 951 reviews