Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Urban Natural Reviews

4.8 Rating 194 Reviews

94 %

of reviewers recommend Urban Natural

Company Reviews

Product Reviews

4.8

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

Write Your review

Tell us how Urban Natural made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 12th April 2024

Urban Natural 5 star review on 7th January 2024

Urban Natural 5 star review on 7th January 2024

Urban Natural 5 star review on 7th January 2024

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a first time purchaser from Urban Natural, and the customer service experience was fantastic. I ordered multiple samples of fabrics, had furniture renderings made, and spent many hours trying to decide on the perfect swivel chairs and sofa. Joshua helped hold my hand through all the decision making, and made the whole process so easy. I would definitely recommend using Urban Natural for comfortable, beautiful, toxin free furniture that is made in the USA! I am very happy with the experience!”

Posted 7 months ago

“We love our new Euro compact sleeper sofa. It arrived within 3 weeks of ordering...and we live in a remote location! Excellent white glove delivery. Fabulous customer service at UN...knowledgeable representative answered the phone and cleared all my questions. I highly recommend this company...exceeded my expectations!”

Posted 7 months ago

“Full of beautiful things and helpful staff. A delightful place to browse or purchase quality, sustainably made pieces”

Posted 7 months ago

“Love them and all their products”

Posted 8 months ago

“Excellent can't be beat”

Posted 8 months ago

“This site is fantabulous! They have furniture styles I have never even seen before. I now have a much broader experience of what is out there. This makes my decorating plans both easier and harder. Easier because their selection is just amazing. Harder because I like it ALL.”

Posted 8 months ago

“It’s the third time I bought a table from you and I got to say everything went well. I was glad to get the table on sale You have a good quality of furniture but it’s a little costley but you get what you pay for”

Posted 8 months ago

“Desks are great, but the delivery people did not deliver white glove service (as we paid for) and the stands shipped with the desk were not the ones ordered.”

Posted 8 months ago

“I was able to take advantage of their moving sale to buy a beautiful floor sample Cisco Home sectional sofa. The team was helpful in addressing a slight bend in one of the metal legs before the sofa was delivered. The delivery was fast and on time, and the sofa was perfect!`”

Urban Natural 5 star review on 26th July 2023

Posted 8 months ago

“Exactly the eco-friendly and chic pair of ottomans I’d wanted, at a price that made sense”

Urban Natural 5 star review on 20th July 2023

Posted 9 months ago

“Fast delivery service.”

Posted 9 months ago

“The mattress was delivered on time. It's a pleasure to sleep on it. Got rid of my backpain.”

Posted 10 months ago

“I appreciate the customer support. Outstanding, I had a problem with American Leather and liked how UN went to bat for me!”

Posted 10 months ago

“Staff are very knowledgeable and provide excellent service.”

Posted 11 months ago

“The ship time was very very long. Longer then advertised. Coordinating with UN’s shipping carrier was tedious. I found the UN’s customer service rep that was assigned to my order to be very rude and negatively impacted my experience. I would not recommend them and I won’t be a returning customer. With that said, the coffee table I bought was as described and well made.”

Posted 11 months ago

“I’m so glad to have found this wonderful store. It is off the beaten path outside Bloomfield and I felt a great vibe of quality and design from the moment I walked in the door. The staff was knowledgeable and friendly and the prices were reasonable. As a matter of fact there was a good selection of floor models at discounted prices. The delivery of my couch was fast and I love it!”

Urban Natural 5 star review on 2nd May 2023

Posted 11 months ago

“I'm overall happy with my item, I just wish the product description had included the detail that the ottoman rotates/spins.”

Posted 1 year ago

“The item was complete ahead of schedule which was great, BUT the description of the item was incomplete. I did not know the ottoman spins.”

Posted 1 year ago

“I ordered a pair of Thayer Coggin chairs from Urban Natural and had a great experience. First, Urban Natural was the only website that had good descriptions and pictures of the various chair models and fabric samples. It was better than Thayer Coggin's site. Second, Urban Natural provided a large number of fabric samples at no cost. When I was ready to purchase the chairs, my designer talked to a representative of a local furniture store who told her that I should get the chairs from Urban Natural because the store could not come close the price. The Chairs arrived a month early and the white glove delivery was excellent.”

Posted 1 year ago

“Easy and as promised”

Posted 1 year ago

«
1
2
3
4
5
»

Urban Natural is rated 4.8 based on 194 reviews