UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,540 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,540 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 25th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hood opener broke at installation. Temperature was in the the shop 70”

Helpful Report

Posted 2 months ago

We are sorry to hear that this broke during install. Are you able to email Support@urotuning.com so we can get this resolved for you!

Posted 1 week ago

“Bought $5 worth of stuff and for the last two weeks have been deluged by your ridiculous ads. Here's a tip, relax.”

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Posted 2 months ago

“I have been trying to figure out how to return my product and have sent emails and haven’t heard Anything back”

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Posted 2 months ago

“The brake pads I ordered do not fit the MK5 2008 VW R32 model despite the description.”

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Posted 2 months ago

“Not a great place to shop or order from. Avoid this business...Beware!! Money you spend through them doesn't mean anything even if your spending thousands of dollars on a new build. No special deals or discounts. Coilovers I purchased were lost in shipment NOT bad weather, that I've been waiting 8 weeks to receive, yet the company Five8 Industries or Urotuning, didn't do anything to correct the situation ASAP. I was expected to wait many more weeks for UPS to do a investigation before I could get product I paid for in full. I'll be doing the rest of my build through a different company that gives a sh*t about my business and wants to earn it. Maybe martiniworks.com will get all my business now.. I hope the loss of business and this review will, find its way into the hands of shoppers before they purchase from Urotuning”

Helpful Report

Posted 2 months ago

Jonathan, We sincerely regret any inconvenience you've experienced. The coilovers were dispatched directly from the manufacturer via UPS, as they were not part of our regular inventory. Unfortunately, UPS encountered severe weather conditions in your area on 1/23, leading to a delay in the delivery attempt. By 1/24, when UPS was ready to successfully deliver the item, we had already taken proactive steps to cancel the order and redirect the package, as per your request. Please be assured that we made every effort to expedite the process and ensure a prompt resolution. Even if an alternative set had been dispatched by the manufacturer, it wouldn't have reached you sooner than the original package. In light of the circumstances, we promptly initiated a refund to facilitate a swift resolution and prevent any further delays. We sincerely wish you the best in your future purchases, whether with us or another company. Should you require any further assistance from Urotuning, please don't hesitate to reach out. Your satisfaction remains our top priority.

Posted 2 months ago

“Noticed the fitment was loose for 3 of the 8 lifters. I measured them against my OEM lifters and the lifters that fit to find out they're almost 1 mil undersized.”

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Posted 2 months ago

“Parts isn't here yet”

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Posted 3 months ago

“Be careful. The pictures are kinda blurry so it’s hard to actually see what you’re buying. I should’ve looked a little hard as I thought I was buying a side skirt. Turns out it’s just some sheets of fiberglass that go under your side skirt. And of course there are no returns so I’m just out that money I spent.”

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Posted 3 months ago

We are sorry that you feel like you wasted your money on this item. It is pictured on the site that these are splitters and not side skirts. We also have an install video that shows you what these are and how to attach them to your vehicle. Unfortunately, these are not able to be returned once you order them as they are cut to order. However, we are more than happy to help if you would like to order something else.

Posted 2 months ago

“Have not received my order”

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Posted 3 months ago

“It didn’t even work I’m in the process of returning it , I wish the product worked I really needed it now I have to pay out of pocket to return a product that should’ve already worked and wait days just for my money back do better urotuning”

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Posted 3 months ago

We are sorry to hear that the part did not work, I do not see any emails from you reporting any issues with the item. We would be more than happy to get this resolved.

Posted 2 months ago

“They sent me a different pice then the picture and trying to give me 75% of my money back”

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Posted 3 months ago

“When I order the fuel cap believe I order correctly, mk7.5 gti 2018. I get something that doesn't even fit & right logo on gas cap not right fitment! Been busy but going to be returning it.”

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Posted 3 months ago

Jody, I am sorry to hear that the cap did not fit your mk7.5. Just to confirm which style of gas cap do you have? there are two models as stated on the site. One is a push and twist the other is a screw-in style. Please reach out to Support@urotuning.com with the details as we would be more than happy to help get this resolved for you!

Posted 3 months ago

“Parts ordered are not correct, have sent 2 emails about the issue and no response, called and was told again to send email about this issue.”

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Posted 4 months ago

We are sorry to hear that these were wrong. I see that we are working with you via email and we will get this resolved for you!

Posted 3 months ago

“Ordered on 12/5 and still haven't got it and now usps can't find tracking so sorry to place the one star. Other items I've ordered such as tune and springs are coming in fast and tune has been awesome tho”

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Posted 4 months ago

Amanda, We are sorry to hear that the item has not made it to you yet. It looks like USPS is having some issues that are out of our control. It looks like the item is out for delivery today at your location. If you do not receive this item today, please reach out as we would be more than happy to send a replacement.

Posted 3 months ago

“Had wrong items sent to me and I had to pay for shipping them back and I’ve been waiting on my refund for about 3 weeks now”

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Posted 4 months ago

We are sorry to hear that the items were incorrect. I see that we have received the items back and issued a refund back to you in full. We did not charge a restocking fee or shipping fee.

Posted 3 months ago

“Missing piece or something, came off after test run”

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Posted 4 months ago

We are very sorry to hear that there was an issue with your item. Are you able to email more details to Support@urotuning.com so we can get this resolved for you? If a part fell off while test driving that would not be a missing part. However, we can still help you and get that part for you.

Posted 3 months ago

“One of the resistors did not work.”

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Posted 4 months ago

Jared, We are sorry to hear that one of them was not working. Please email Support@urotuning.com as we would be more than happy to get a replacement to you!

Posted 3 months ago

“Its been over 12 days and i still haven't received my package, wrote an inquiry 4 days ago and no answer back from your team. Might be my first and last time using your services”

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Posted 4 months ago

We are very sorry to hear that the package is having issues. Please understand that this is out of our control as the package is in the hands of USPS. I see that Brandon is working with you to send replacements out for you.

Posted 4 months ago

“Urotuning delivered on time”

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Posted 4 months ago

We are sorry to see that the lugs broke. Have you reached out to support to get this resolved with the manufacturer? Our support team will be more than happy to get this over to MMR and have replacements sent.

Posted 4 months ago

“Total disaster with ordering I order primary timing chain and tensioner and you send me oil chain and rail for it I return all that to you and tou wanted ti charge me for it pealties When i call you it was very unprofesional and you treat me very poor I have called my cc and dispute charges after i send it back to you I will never deal with you in the future”

Helpful Report

Posted 4 months ago

Amir, I am very sorry to hear that your experience was not a good one. We are more than happy to help you get the correct parts needed for your vehicle if you can provide us with the year make and model. If you can submit the return on our site you can disregard the restocking fee as this is something that we will waive due to the item not being what you needed.

Posted 4 months ago

UroTuning is rated 4.7 based on 13,540 reviews