Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

“Bolts were stripped on pcv valve cover said I didn’t qualify for a refund or return even thoe I haven’t driven my car just for this reason 3rd time I have problems with them”

Helpful Report

Posted 6 months ago

We are sorry to hear about the issues with this catch can. I see that CTS is going to work with you directly on this issue. Please let us know if you have any other questions or concerns.

Posted 5 months ago

“Previously wrote good review I take it back, bearing lasted not even 1k miles properly torqued they sent me one under the 1 year warranty get what you pay for”

Helpful Report

Posted 6 months ago

Justin, We are sorry to hear that the bearing lasted a short period of time. We would be more than happy to help you with the warranty process. Please reach out to Support@urotuning.com.

Posted 5 months ago

“I ordered oil cap and coolant cap. And a cooler reservoir CAP don't even fit. I sent a email to show did not fit. I still have hear anything back yet.”

Helpful Report

Posted 6 months ago

We apologize for the inconvenience you've experienced with the oil cap, coolant cap, and cooler reservoir cap not fitting as expected. Your feedback is important to us, and we want to ensure your satisfaction. It's possible that our customer support team is currently processing your email, but we understand your concern regarding the response time. If you haven't heard back from them within a reasonable timeframe, you may consider reaching out to them again or trying to contact them through an alternative method if available. We're committed to resolving this issue for you and providing you with the correct parts or a suitable solution. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address it.

Posted 6 months ago

“I received the glasses on one side with the screw open and not tightened well. And unbalanced on both sides of each other.”

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Posted 7 months ago

We apologize for the quality issue you've encountered with the glasses you received. It's important to us that you have a positive experience with our products. Please contact our customer support team at Support@urotuning.com to report the problem with your glasses. We'll work to resolve this issue promptly. Your feedback is valuable to us, and we appreciate your patience as we address this matter. Thank you for bringing it to our attention.

Posted 6 months ago

“My strut had peeling paint, and what appears to be surface rust. Ordered on 7/31 and it is now 08/14 . Still waiting for a response from the supplier. It was faster for me to order a new one. Response on this issue has been slow.”

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Posted 8 months ago

We sincerely apologize for the condition of the strut you received and the delay in addressing this issue. Your feedback is essential, and we want to ensure that you have a satisfactory resolution. We'd like to clarify that this particular item is not in stock, which has contributed to the slower process of resolving the problem. However, please be assured that we are actively working with our supplier, 034, to expedite a solution for you. We understand that the delay has been frustrating, and we genuinely appreciate your patience. To ensure a more timely response and resolution, please don't hesitate to reach out to our customer support team at Support@urotuning.com, who will be in contact with 034 to expedite this matter. Thank you for bringing this to our attention, and we look forward to making this right for you.

Posted 7 months ago

“I only gave a 2 because I was a little bummed about this purchase. The website shows the trans mount cheaper as an add-on to buying the engine mount. This is why I ordered it together from you guys. It turns out, I received two engine mounts instead, and your website is incorrectly mapped. It inadvertantly adds an additional engine mount for that price, not the trans mount it shows. When I called to get it corrected, you guys did mail me the right part, but I had to pay the difference. I'm pretty sure that legally you should have given me the parts at the advertised price. It isn't my fault your web developers made a mistake. This is why you have lower environments for testing before you put it on the main website (I'm a developer). I didn't fight it because I've been a customer a while, and don't feel like fighting. But basically this was a false advertisement. Technically I have a receipt showing that I payed for those parts at the said price. That is a legal transaction. Would be really cool if you guys refunded me the difference and owned up to your mistake. Also, I'm not complaining. You guys asked me for a review. Sorry. Have a great weekend though, guys.”

Helpful Report

Posted 8 months ago

Daniel, This is Robert the customer service manager here at UroTuning. Thank you for taking the time to leave a review. I am sorry to hear about the issues you had when ordering the mount kit. You are correct the transmission mount should have been shipped to you at no additional cost. We have gone ahead and refunded you for the amount that you paid as well as the return label as this was our mistake. We apologize for any inconvenience this may have caused you.

Posted 8 months ago

“Box was delivered but I am missing parts... called yesterday morning haven't heard anything back yet, I am not able to drive my car its on the lift on the shop they're charging me money for it sitting there.... I don't have another transportation. I ordered the solowerks coilovers.”

Helpful Report

Posted 8 months ago

We regret to hear that you haven't received all the parts you expected, specifically the full assembly for one side of the front. Your feedback is essential to us, and we apologize for any inconvenience this has caused. We'd like to note that it's crucial to inspect the package for damage upon receipt, and we appreciate your understanding in this matter. We always recommend confirming that you've received everything before proceeding with installations. In response to your situation, we have already taken action to address the missing parts. Solo Werks has been alerted, and they are working diligently to send you the necessary replacements as soon as possible. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue promptly. Thank you for your patience, and please do not hesitate to reach out to us if you have any further concerns or questions.

Posted 7 months ago

“Usually very good service, but you sent me the wrong alternator”

Helpful Report

Posted 9 months ago

We appreciate your past support and your understanding regarding our service. We regret the inconvenience you've encountered with the incorrect alternator sent to you. Our commitment is to provide the right parts to our customers, and we understand that this time we fell short of that expectation. We're pleased to hear that you've had a positive experience with us in the past, and we want to ensure that we make this right for you. To resolve the issue with the wrong alternator, we would be more than happy to arrange a swap for the correct part. Please contact our customer support team at Support@urotuning.com, and they will assist you in initiating the exchange process. Thank you for your understanding, and we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we look forward to providing you with the correct alternator promptly.

Posted 7 months ago

“Bait and switch, received 2 china made mounts, they advertised Viaco parts, when i called about it, they changed the description to will send available parts on hand. They did send me a REIN part after concerning my disappoint. This put off my job of replacing all the mounts untill i received the Rein part. i will not be using this company again because i don't know what i'll receive differently from what I ordered.”

Helpful Report

Posted 9 months ago

We apologize for any confusion or disappointment you experienced with the product you received. Your feedback is valuable to us, and we regret that the item did not meet your expectations. Regarding the brand information, we understand your concern. While the brand might not have been explicitly mentioned on the site, we aim to provide accurate and transparent product information to our customers. It's important to note that we take your feedback seriously and continuously work to improve our product offerings and descriptions. We regret any inconvenience the situation may have caused and appreciate your understanding. If you have any further concerns or if you would like to discuss this matter in more detail, please do not hesitate to contact our customer support team at Support@urotuning.com. Our team is here to address your concerns and provide you with the necessary assistance. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 8 months ago

“It doesn’t clear the firewall when installing on high flow catalytic converter”

Helpful Report

Posted 9 months ago

We apologize for the fitment issue you encountered during the installation of the product on your high-flow catalytic converter. Fitment compatibility is crucial, and we understand the frustration this may have caused. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the clearance issue and finding a compatible solution. Your satisfaction is important to us, and we are committed to ensuring the successful installation and usage of our products. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our products and provide better support.

Posted 8 months ago

“Poor communication from customer support.”

Helpful Report

Posted 9 months ago

We apologize for the poor communication experience you had with our customer support team. We understand how important effective communication is, and we regret any frustration this may have caused. In this specific case, we want to clarify that the items you ordered were not in stock and were shipped directly from the manufacturer. We acknowledge the lack of communication and understand the challenges this may have posed in providing updates. Please rest assured that we are actively working to improve our communication processes and provide better support. If you have any further questions or concerns, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and provide you with the necessary information. Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services.

Posted 8 months ago

“I’ve order from you guys before and when I got a defective item you guys refused to make right on it do I had to buy another one. That’s really not cool. You guys won’t get beck to the customers which makes it worse.”

Helpful Report

Posted 10 months ago

We appreciate your feedback and apologize for any inconvenience you experienced in the past with a defective item. Upon review of your previous situation, it appears that we provided you with the warranty information to address the defective item. We regret if there was any misunderstanding or if our communication fell short in conveying the available options to you. Your satisfaction is important to us, and we value your input. If you have any further concerns or if you would like to revisit the warranty process, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and ensure that any outstanding issues are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we continuously strive to improve our products and services.

Posted 8 months ago

“Well the glowshift gauge sits at 5 psi when the vehicle is off. The gauge didn't fit in the pod I had to sand out the hole a bit to get it to fit.”

Helpful Report

Posted 10 months ago

We appreciate your feedback regarding the GlowShift gauge installation, and we apologize for any difficulties you experienced during the process. It's important to note that the GlowShift gauge may require calibration to zero in order to provide accurate readings. We apologize if this information was not provided upfront or if the initial fitment was not as expected. We value your input and strive to continuously improve our products and support. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at Support@urotuning.com. Our team is here to assist you and provide you with the necessary information for a successful installation and usage of the gauge. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 8 months ago

“Its not working…my code is still on in my car”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you're experiencing with the code still being active in your car. We understand the importance of resolving this issue promptly. To ensure accurate and effective assistance, we kindly request that you provide us with more specific details about the product or situation in question. Additionally, if you haven't already, please contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the issue. Your satisfaction is important to us, and we are committed to finding a solution that addresses the code and helps you achieve the desired outcome. Thank you for bringing this to our attention, and we appreciate your understanding as we work to provide better support and resolve this matter for you.

Posted 8 months ago

“Easy to navigate website and quick shipping, however products arnt what they seem”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our customers, even when the experience may not have met your expectations. Upon reviewing your concerns, we understand that there was some confusion regarding the product you purchased. We apologize for any inconvenience caused by this misunderstanding. We strive to provide accurate and detailed product descriptions to ensure our customers make informed decisions, and we regret that this was not the case in your situation. https://www.urotuning.com/products/nuke-performance-competition-1-0-liter-oil-catch-can-nuk-26001201?variant=40024224071873 To address your specific issue, the dipstick you purchased is designed for use with a catch can rather than being directly compatible with your vehicle's engine. We understand how this mistake could have happened, and we sincerely apologize for any confusion it may have caused. If you would like to return/exchnage the item we would be more than happy to help you. Please reach out to Support@urotuning.com.

Posted 11 months ago

“The part does not fit.”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you encountered with the part not fitting as expected. We understand how frustrating it can be when the product does not align with your needs. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the fitment issue. Your satisfaction is important to us, and we are committed to finding a resolution that meets your needs. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our products and provide better support.

Posted 8 months ago

“I had to send back the air filter your website isn’t set for towrds audi cars an type of engine so when I thought I order the correct filter for my Audi it was wrng an to big wasnt fit to hold the sensor for the air filter an to big”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you experienced with the air filter not fitting properly in your Audi. We understand how frustrating it can be when the product doesn't meet your expectations and the fitment is incorrect. Ensuring that our website provides accurate fitment information is crucial, and we regret any confusion or difficulty you faced during the ordering process. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in finding the correct air filter for your Audi. Your satisfaction is important to us, and we are committed to resolving this issue to your complete satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our fitment information and provide better support.

Posted 8 months ago

“Support didn’t respond back, I don’t care about a refund it was only 40 bucks shipped but the product just isn’t good.”

Helpful Report

Posted 1 year ago

We apologize for the lack of response from our customer support team. Your experience does not meet our standards, and we deeply regret any inconvenience this may have caused. We understand your frustration and disappointment with the product. Your feedback is crucial to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. While a refund may not be your primary concern, we want to assure you that we take your feedback seriously. Should you have any further questions or concerns, or if you'd like to share more details about the product's performance, please do not hesitate to reach out to us at Support@urotuning.com. We value your input and are here to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to improve our products and services.

Posted 8 months ago

“The coil overs you speak of were immediately returned over a year ago!!! Funny that I’d received this email Wednesday! Besides not having the (supposedly)stocked, requested coil overs, the Koni set I’d been sent was missing parts, not packed, and kicked off the truck by UPS. I witnessed it.. the box contents looked like a customer return that was hastily sent back out to me! Do better Urotuning. Not for me, but for others who’d use your services in the future. Mike”

Helpful Report

Posted 1 year ago

Michael, We are sorry to hear that the coilovers you received appeared as a return. These items were not stocked and shipped by us. Unfortunately, this was something out of our control. We also wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 1 year ago

“Never got the pistons I ordered so I went and bought them from Ecs tuning.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you had an issue receiving your order. I see from the tracking these were delivered to you on 1/3/22. I do not see any form of communication from you that there was an issue with the delivery.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

UroTuning Reviews