UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,538 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,538 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 25th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I guess part of my order was direct ship and took an extra week and a half. After speaking with solowerks it seems you guys just need to buy stock in said items. ECS has them in stock....”

Helpful Report

Posted 1 year ago

Maxwell, Thank you for taking the time to leave a review. We apologize for the delays with your order. At that time we were currently out of stock of these coilovers. Our site stated these were a direct ship and not in stock at that time. Unfortunately, Google does not always update the listing as fast as we do.

Posted 1 year ago

“Website was great the reason I bought the ones I did was because they needed to be clear how ever the fitment is not great .”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us regarding your recent purchase and your experience with our website. We appreciate your positive comments about the user-friendly nature of our website. We apologize for any inconvenience caused by the fitment of the product you purchased. We understand how important it is for products to fit properly and meet your expectations. We strive to provide accurate and detailed information about our products, including fitment specifications, to assist our customers in making informed decisions. To better understand the fitment issue you encountered, we kindly request that you provide us with more specific details about the problem. This will enable us to investigate the matter further and work towards finding a suitable solution for you. At UroTuning, customer satisfaction is our top priority, and we are committed to resolving any issues our customers may encounter. Please reach out to our customer support team at Support@urotuning.com, and we will be more than happy to assist you further. Thank you for your understanding, and we appreciate your feedback as it helps us improve our products and services.

Posted 11 months ago

“Shipping was good and fast. Just disappointed with how the Downpipe turned out to be.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback regarding your recent purchase and shipping experience. We appreciate your kind words about the fast and efficient shipping service. We are sorry to hear that you were disappointed with the Downpipe you received. We understand how important it is to receive products that meet your expectations. We strive to provide high-quality products and ensure customer satisfaction with every purchase. To better assist you and address your concerns about the Downpipe, we kindly request that you provide us with more specific details regarding the issue you encountered. This will enable us to understand the nature of the problem and work towards finding a suitable solution for you. At [Your Company Name], we are committed to providing excellent customer service, and we genuinely value your feedback. Please reach out to our customer support team at Support@urotuning.com, and we will be more than happy to assist you further. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Posted 11 months ago

“Took awhile to process the shipping, ended up having to return the items as the key did not work with the wheels. Sent an email for an RMA and never got a response from Ryan F. Drove to the "store" and returned them in person. Thanks for the help.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with our shipping process and the compatibility issue you encountered with the key and wheels. We apologize for any inconvenience this may have caused you. We understand that the delay in processing the shipping and the lack of response to your email request for an RMA from Ryan F. were frustrating for you. We sincerely apologize for any breakdown in communication during this time. We appreciate your proactive approach in visiting our store to return the items in person. Our team is committed to providing exceptional customer service, and we apologize for falling short of your expectations in this instance. We have taken note of your feedback and will use it to improve our communication processes and response times. It is through feedback like yours that we can identify areas for growth and deliver a better experience to our valued customers. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us at Support@urotuning.com. We value your satisfaction and are here to address any additional questions or issues you may have. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience throughout the process. We hope to have the opportunity to serve you better in the future.

Posted 11 months ago

“The JB4 I bought ended up being faulty per JB4 customer service after picture of board was sent it was said to have been missing a certain motherboard chip. JB4 didn't understand how or why so they are sending a new one still waiting on it to come in.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with the JB4 you purchased. We are glad to hear that JB4 customer service has acknowledged the issue with the faulty unit and is taking steps to resolve it by sending you a new one. We apologize for any inconvenience caused by receiving a faulty product initially. Quality and customer satisfaction are our top priorities, and we appreciate your patience while the replacement is being processed and shipped to you. We understand that you are eagerly awaiting the arrival of the new JB4 unit, and we want to assure you that we are closely monitoring the situation to ensure a smooth resolution. Once the replacement arrives, we will promptly notify you with the tracking information so that you can expect its arrival. If you have any further questions or concerns regarding the replacement or need any additional assistance, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They will be more than happy to provide you with any necessary updates and ensure that your experience with us is a positive one. Thank you for your understanding and cooperation throughout this process. We appreciate your business and look forward to serving you better in the future.

Posted 11 months ago

“"15%" restocking sucks”

Helpful Report

Posted 1 year ago

We are sorry that you feel that way. For all returns, we charge a restocking fee as it takes time to repackage and item as well as inspect the item to ensure it is in perfect condition to sell. We have to think in terms of being fair to the next customer that is expecting a brand-new item.

Posted 1 year ago

“Good company”

Helpful Report

Posted 1 year ago

Thank you for the kind words. Was there an issue with your order that you gave us 2 stars for? We would be more than happy to help you!

Posted 1 year ago

“I would like to give Urotuning a 5 bc shipping was fast and the product was exactly what my son wanted BUT the customer service stinks. I placed my order on 1/31/23. Within 10 min I realized I used the wrong bank card and contacted customer service to cancel the order and then reprocess on the right card. I was told it could not be canceled by Neel and that I would need to receive the order and then return it. I understand it was my mistake so although this wasn't the result I was hoping for I received both orders and opened a return for one of them on 2/4 (which is still waiting for their approval). They are also going to charge me over 50+ in restocking/shipping fees for the item I requested to cancel 10 minutes after I placed the order and need to send back.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the order was processed when you reached out to cancel. Unfortunately, at the time you reached out to us, the item was already processed and ready to ship from the manufacturer. Neel was correct that they were not able to cancel at that time. If you need anything else please feel free to reach out to Support@urotuning.com. I see that we approved the return on the back end and waived the fees for you. It appears the return label that was sent to you last week has not been used to return the item. Once the item arrives back to the manufacturer we will issue you a full refund.

Posted 1 year ago

“The cable works but it’s defiantly not as good as the stock like it need to be slightly a bit smaller it works but could be better”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the cable had some issues. Are you able to email us more details of the issues you experienced?

Posted 1 year ago

“I ordered transmission fluid for my DSG transmission and you sent me the wrong kind. I’m returning that now, and I’m still waiting on your reply.”

Helpful Report

Posted 1 year ago

Hello Steve! Thank you for your review. Looking at your order it appears that a DSG filter kit was ordered along with PN: G052990A2 qty of 4. G052990A2 is Automatic transmission fluid, linked here on our site: https://www.urotuning.com/products/automatic-transmission-fluid-1-liter-g052990a2?variant=8385144127543 It is intended to be used in the Tiptronic 5-speed transmissions, as stated on the product listing. We will gladly accept your return and exchange for the DSG fluid as you requested in your return. You should have a return label in your inbox shortly. If there is anything else We can assist you with please reach out to Support@urotuning.com!

Posted 1 year ago

“My overall purchasing experience was great however I’m writing this review a few months after purchasing my exhaust because my diamond black tips that you pay more for are already corroding. I got the exhaust this last summer and everything had been good up till this winter, mind you I live in the Portland metro area in oregon were we don’t have harsh winters and they don’t salt the streets. So you can imagine my frustration when I was washing my car recently and realized the tips of my exhaust are deteriorating. This is very disappointing and shows the absolute lack of quality. I really hope Uro Tuning steps their game up. I can’t recommend this product because of this.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you are having issues with your AWE exhaust. Have you contacted the manufacturer regarding this issue? They do offer support and will be able to get these issues resolved for you right away. If you have not contacted them you can reach out to us at Support@urotuning.com as we would be more than happy to assist in getting this resolved. Looking forward to hearing back from you!

Posted 1 year ago

“I never recieved the wrench for my fifteen52 wheels and was not sent the proper color center wheel lock Nuts for my wheels.”

Helpful Report

Posted 1 year ago

We apologize for any confusion when placing your order. The wheels do not come with the blue hex nuts or wrench. These parts are add-ons, however, if you are interested in ordering these items we would be more than happy to help you out for the confusion.

Posted 1 year ago

“So I wanted to upgrade the front sway bar bushings on my 2009 BMW 528iXdrive with firmer poly bushings. According to the UROTuning catalog, these were the correct ones. Once received, they were nowhere close to the right size. I did find another supplier online that did offer the correct ones which I have installed and they are awesome. The reason that I am giving UROtuning a low rating is because they are charging me both a restocking fee and a return shipping fee. So I'm paying for their catalog mistake. Had they not charged me to return the wrong product, I would have given 5 stars.”

Helpful Report

Posted 1 year ago

We are very sorry that these did not fit your vehicle. I do not see that you reached out to us regarding this issue. I can assure you that we will NOT be charging you a restocking fee for our mistake. If you need anything else please feel free to contact us at Support@urotuning.com.

Posted 1 year ago

“Pretty lame experience with URO and "customer service". After ordering, I was flooded with emails about hurrying up and buying things that were in my cart. When it came to my order, I had to reach out twice before getting any response and they only informed me that my brake parts were being drop shipped. When asking about the other parts, I took a couple of tries to get them to understand that I was asking about something other than the brakes.”

Helpful Report

Posted 1 year ago

We are very sorry that you feel this way. Looking at your order some of the items were not in stock as stated on our site and are subject to the manufacturer's availability. Not all of the products ordered ship from the same manufacturers as well as some items shipped from us. Looking at the tracking information provided to you, I see that all the items have arrived. Please let us know if you have any other questions or concerns.

Posted 1 year ago

“First round of ordering, my order got kicked back and canceled by their “fraud” team even though I filled out the proper emails to confirm my identity. I had to call and verify myself for now a second time place a second order all while waiting for my refund for the first order. Finally after 7 weeks of waiting I received PART of my order. Still waiting on the rest. Wish there was something on the website about the products being in back order……”

Helpful Report

Posted 1 year ago

We apologize for the issues when placing an order on our site. Unfortunately, we have no control over the fraud department and how fast they can approve and order. We apologize for the delays as these items ship from the manufacturer directly and are subject to their lead times and stock. I see that the items have been shipped and delivered to you.

Posted 1 year ago

“Item was advertised and "SCRATCH AND DENT" when it should have been described as SCRATCH AND CRACK! Huge difference between a dent and a crack.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the engine cover had a crack in it. This appears to have happened during shipping as this was not on the engine cover when it was shipped out. Are you able to email us more photos of the cover as well as the box this was shipped in? We would be more than happy to help get this resolved!

Posted 1 year ago

“Worked for 5 days”

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Posted 1 year ago

We are very sorry to hear that the product stopped working. Are you able to provide us with more information as to what happened? If you are seeing a check engine light coming on, this product as stated on the site is not a guarantee to remove the check engine light. You would need a tune to remove the code completely.

Posted 1 year ago

“there is a safety pin at the bottom that it too short to fit into the placement on the brace on the car, so you can lock the suspension in... just buy the original suspension from a store”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the coilovers did not fit your vehicle. Are you able to provide us with photos of the safety pin? We would be more than happy to make this right!

Posted 1 year ago

“I got the wrong oil filter with my oil change kit.”

Helpful Report

Posted 1 year ago

We are very sorry that you received the wrong oil filter with your oil change kit. Are you able to provide us with the year make and model of your vehicle as well as a photo of the filter that you received? We would be more than happy to make this right!

Posted 1 year ago

“Rec'd first package with plugs and coils thrown about, no packaging just loose! Thought plugs could have been damaged. Requested new ones...”

Helpful Report

Posted 1 year ago

Kelly, We are very sorry that you received the plugs without any packaging. We have brought this up to our warehouse manager as this is not how we like to do business. I see that we shipped a replacement to you. Please let us know how the replacement arrived.

Posted 1 year ago

UroTuning is rated 4.7 based on 13,538 reviews