UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,536 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,536 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 25th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During transaction after I ordered my rims I received a email explaining they were back order, without a specific time to be back. I talked to good people and also talked to someone that was very rude and unprofessional.”

Helpful Report

Posted 7 months ago

We apologize for the mixed experience you had during the transaction, including receiving an email about the backorder status without a specific timeframe and encountering unprofessional customer service. Your feedback is valuable, and we take such concerns seriously. We aim to provide clear and courteous communication throughout the ordering process, and we regret any frustration or inconvenience you experienced. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Thank you for sharing your feedback.

Posted 6 months ago

“The company is alright. The past few things I've ordered took a while to receive because they had to custom make it after ordering. I like the iconel valve set I got from them. Very nice quality.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback about the company and your recent purchases. We're glad to hear that you're satisfied with the quality of the Inconel valve set you received. Custom-made products may sometimes require additional time for production, and we appreciate your patience in this regard. If you have any more questions or need assistance with future orders, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for your feedback and support.

Posted 6 months ago

“MY INTAKE GOT DELIVERED TOO A UPS STORE INSTEAD OF MY ADDRESS WHICH WAS ON FILE AND NOT THE UPS STORE A LITTLE OF A HASSLE BUT HAD TO GO OUT OF MY WAY TO PICK IT UP OTHER THEN PRODUCT IS AMAZING THANK YOU.”

Helpful Report

Posted 7 months ago

We're glad to hear that you're pleased with the product, but we apologize for the inconvenience you faced with the delivery being sent to a UPS store instead of your address on file. We understand that this can be a hassle and an extra effort on your part. Thank you for your understanding and for taking the time to pick up the delivery. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for your feedback and support.

Posted 6 months ago

“One item that purchased was not in stock, even though website said it was. waited over month to receive.”

Helpful Report

Posted 7 months ago

We apologize for the inconvenience you experienced with the item you purchased not being in stock despite the website indicating otherwise. Delays due to discrepancies in-stock availability can be frustrating, and we understand your concerns. We appreciate your patience as you waited for the item to become available. Your feedback is valuable, and we'll use it to improve our inventory management processes and ensure more accurate information is provided on our website. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to providing a better experience in the future. Thank you for sharing your feedback.

Posted 6 months ago

“Annoying to order anything, then just be emailed in a day saying it’s not in stock or that you need to contact manufacturer. Either have a manufacturers that drop ship instantly and have the inventory accurate on your website or keep your own inventory because it felt like ordering on a whim on the idea of a product that you might or might not have. With no accurate lead time.”

Helpful Report

Posted 7 months ago

We apologize for the inconvenience you've faced with the ordering process and the discrepancies in stock availability. Your feedback is valuable, and we understand the frustration of not having accurate inventory information or lead times for products. We will use your input to review our inventory management processes and work towards providing a more seamless and reliable ordering experience for our customers. Your satisfaction is important to us, and we appreciate your understanding as we work to improve in this regard. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for sharing your feedback.

Posted 6 months ago

“Unfortunately, I received a part that didn't fit. I placed the order for my vehicle, 2019 Passat R-line. The part that was delivered was slightly different and I didn't know until I took the old pcv valve off. It unfortunate that I was charged a re-stock fee.”

Helpful Report

Posted 7 months ago

We apologize for the inconvenience you faced with receiving a part that didn't fit your Passat, and we understand your frustration. It's important for us to provide accurate product compatibility information, and we're sorry that this was not the case in your situation. We also apologize for the restocking fee. If you believe the fee was charged in error due to the incorrect part being sent, we recommend reaching out to our customer support team to discuss the situation. They may be able to assist you with a refund or resolution. Your feedback is valuable, and we'll use it to improve our product descriptions and compatibility information to prevent such issues in the future. Thank you for bringing this to our attention.

Posted 6 months ago

“I like the company but some of their products aren’t the best. I’m very unhappy with my mounts that I ordered.”

Helpful Report

Posted 7 months ago

We appreciate your feedback and your loyalty to the company. We're sorry to hear that you're unhappy with the mounts you ordered. Product quality is important to us, and we aim to provide our customers with reliable and satisfying products. If you have specific concerns about the mounts or if there's anything we can assist you with regarding your purchase, please don't hesitate to reach out to our customer support team. Your feedback helps us identify areas for improvement, and we're committed to ensuring your satisfaction. Thank you for sharing your feedback with us.

Posted 6 months ago

“Part came in looking ok but box was damaged from delivery think it broke the temperature sensor”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience you've faced with the damaged box and potential damage to the temperature sensor during delivery. Shipping mishaps can sometimes occur, and we understand your concerns. Please contact our customer support team to report the issue with the damaged temperature sensor. They will work to resolve this matter promptly, whether it requires a replacement or any other necessary steps to ensure your satisfaction. Your patience is appreciated as we work to address this issue, and we're committed to providing you with a positive outcome. Thank you for bringing this to our attention.

Posted 6 months ago

“I sent it back”

Helpful Report

Posted 8 months ago

Thank you for letting us know that you've returned the product. If you have any specific concerns or need further assistance related to the return or any other matter, please feel free to reach out. We're here to help, and your satisfaction is important to us.

Posted 6 months ago

“No installation instructions. They forgot parts out of the package. They did send the part but it took 2 and a half weeks just to get the part in.”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience you've experienced with the missing parts and the delay in receiving the replacement part. This is not the level of service we aim to provide to our customers. Your feedback is valuable, and we'll use it to improve our quality control and shipping processes to ensure a better experience for our customers in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out. We're here to help, and we appreciate your understanding as we work to address these issues. Thank you for sharing your feedback.

Posted 6 months ago

“I gave this a 3 stars because it did not came with any instructions on how to properly install this. I reached out to uro support hoping they could shine some light into this. 5 hrs have gone by and still waiting for some instructions.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave your feedback, Joseph! We are so glad you had a great experience with us at UroTuning. We take great pride in providing exceptional service and product selection for our customers. We're really glad you enjoyed our helpful customer service and a wide variety of products. If you need anything else or have any additional questions, please don't hesitate to reach out. We're here to help you in any way we can. Thank you again for choosing UroTuning!

Posted 6 months ago

“Part was received damaged still waiting from response from customer service.”

Helpful Report

Posted 9 months ago

We apologize for the inconvenience you've faced with receiving a damaged part and the delay in receiving a response from customer service. This is not the experience we aim to provide to our customers. I see that we did get this resolved for you shortly after you reached out to us.

Posted 6 months ago

“UroTuning has good customer sevice but unfortunately after purchasing the most expensive o2 sensor spacer (fabspeed) it only worked for 36 hours and then the check engine light returned. I don’t recommend this product, just save the $200 and drive with the check engine light on. Disappointed!”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with the Fabspeed o2 sensor spacer and your feedback about UroTuning's customer service. We apologize for the disappointment you faced with the product, and we appreciate your honesty in not recommending it due to its limited effectiveness. However, it is noted on the item that this is not a 100% guarantee to remove the check engine light. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable, and we're here to help with any questions or assistance you may need. Thank you for sharing your experience.

Posted 6 months ago

“Good easy for buy and fast delivery”

Helpful Report

Posted 9 months ago

We're delighted to hear that you had a good and easy buying experience with fast delivery. Providing a seamless shopping and delivery process is important to us, and we're glad to know that you had a positive experience. If you have any more questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help.

Posted 6 months ago

“I rate your product at 4 star and customer service is 4 star. But product took 3 months to received it.”

Helpful Report

Posted 9 months ago

Thank you for your feedback and for rating both the product and customer service at 4 stars. We're pleased to hear that you're satisfied with the product and the assistance you received from customer service. However, we apologize for the extended wait time you experienced with the pre-order item. Shipping delays can be frustrating, and we understand your concerns. Your feedback is important, and it helps us identify areas for improvement in our shipping and delivery processes. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your patience and understanding.

Posted 6 months ago

“Have not received ATM intake kit yet!”

Helpful Report

Posted 9 months ago

We apologize for the delay in receiving your ATM intake kit. Shipping times can vary, and occasionally there may be unexpected delays in transit. To get more information about the status of your order, please reach out to the customer support team of the company you purchased the kit from. They should be able to provide you with an update and assist you in tracking your order. Your satisfaction is important, and they will be able to help you with any issues you may be facing regarding your order. Thank you for your patience.

Posted 6 months ago

“i bought the perforated leather shift knob. Imo urotuning shouldve made the knob into a perfect fit screw on type for the Audi TT mk1. Instead there's a tiny allen screw that you turn and then bites into the existing shifter which ends up destroying the original threads. It works but with that it's also not dead center and is angled a but. If I had known this I would've bought a different shifter TBH. It works but it's not a perfect fit by any means.”

Helpful Report

Posted 9 months ago

We appreciate your feedback regarding the perforated leather shift knob you purchased for your Audi TT Mk1. We apologize for any inconvenience you've faced with the installation process and the resulting alignment issue. Your input is valuable, and it helps us improve our products and descriptions to provide a better fit and experience for our customers. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help, and we appreciate your understanding as we work to address these issues. Thank you for sharing your feedback.

Posted 6 months ago

“The ones I ordered were faulty”

Helpful Report

Posted 9 months ago

We apologize for the inconvenience you've experienced with the faulty items you ordered. Quality and reliability are important to us, and we understand your frustration. Please reach out to our customer support team at Support@urotuning.com to report the issue with the faulty items. We will work to resolve this matter promptly, whether it requires replacements, repairs, or any other necessary steps to ensure your satisfaction. Your feedback is valuable, and we appreciate your understanding as we address this issue. Thank you for bringing it to our attention, and we're committed to resolving it for you.

Posted 6 months ago

“Swag pack was whack and exhaust Mount clips broke 2 days after install…it’s made cheap. Not thrilled to be taking it back to the shop to fix it!”

Helpful Report

Posted 10 months ago

We sincerely apologize for the inconvenience caused by the broken AWE exhaust clips. We understand how frustrating this situation can be, and we want to assure you that we are here to help. We would be more than happy to reach out to AWE on your behalf to resolve this issue promptly. To expedite the process, we kindly request you reach out to our dedicated support team at Support@urotuning.com. They will be ready to assist you and ensure a swift resolution. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. We are committed to providing the best possible customer service and will do everything possible to make it right. Thank you for bringing this matter to our attention, and we look forward to assisting you further

Posted 10 months ago

“Everything I’ve ordered shows up timely and in good condition. Description of products seems to be pretty accurate. I’m new to the tuner game and I’m enjoying how descriptive their website is.”

Helpful Report

Posted 10 months ago

We're delighted to hear that your orders have been arriving on time and in good condition. It's also great to know that you find the product descriptions on their website to be accurate and informative. Navigating the world of automotive tuning can be exciting, and having a detailed website makes the process more accessible for newcomers like yourself. If you have any more questions or need further assistance as you explore the tuner game, feel free to reach out. We're here to help, and we hope you continue to enjoy your automotive journey.

Posted 6 months ago

UroTuning is rated 4.7 based on 13,536 reviews